pretty bad
Typical Repair Cost:
No data
Average Mileage:
9,600 miles
Total Complaints:
2 complaints

Most common solutions:

  1. not sure (2 reports)
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problem #2

Sep 032016

Flex SEL V6

  • Automatic transmission
  • 14,962 miles

This is the 2nd time in the last month the passenger side floor board has been flooded with water. It filled up the rubber mat insert and soaked the carpet. There was several inches of water inside the rubber mat alone. The carpet was soaked and had a couple liters of water. No water any where else. Prior to this the Flex was parked in a garage so it was recently noticed. I need to make arrangements to take it into the dealership. Just frustrating especially after the throttle body had to be replaced. That is another post.

- vatral, Flat Rock, MI, US

problem #1

Jul 052015


  • Automatic transmission
  • 4,172 miles

click to see larger images

water leak onto driver and passenger floor water leak onto driver and passenger floor water leak onto driver and passenger floor

New 2015 Ford Flex (7 months old). Water on floor in driver seat area and also in rear passenger area. Car is on driveway as slight angle with driver side on lower side. No more than a 5 degree angle. Shop vac'd 2+ gal of water and carpet is still soaked.

Will head off to the dealer and see what can be done.

Update from Jul 23, 2015: After about 1.5 weeks at the dealer there the problem was found. There appears to have been a seal by the firewall not made by "the robot" at the factory. This allowed an accumulation of water to the point that it overflowed into the car. There was another telltale signal to this just before the overflow occurred. Air from the AC smelled musty.

The carpet was replaced. Now that the dashboard, seats and many more things have been pulled from the car by the local dealer we are dealing with new "finds" such as the seats now don't sit right and make a noise when one sits on them. Have the car back for one day so we will be doing a shake down this weekend.

Concern if the "robot" missed the seal on our car.... what do you think the chances are that other cars out there were not built correctly.

To the person that asked if we have a sun roof: No sunroof. All windows were closed.

- T B., Montgomery, AL, US