the first time we took to dealer to fix transmission problem they installed program upgrade for hill assist not working and this seemed to fix problem partially , but same problem returned and back to dealership we went and this time they said they could not find anything wrong . we asked them what the next thing for us to do and they told us to call ford motor company, which we did and we explained all that was going on and they are going to pass info. to next person and will call us back on 11/9/2012. and i will be back to tell what has been done to resolve problem. also since th is is a safety issue i reported this to the National Highway Safety Administration as per owners manuel. i am also concerned about mpg of same car . we are only getting 31.5 on hwy.