The contact owns a 2013 Ford Focus. The contact stated that the transmission overheated and the "pull over" warning indicator illuminated. In addition, the vehicle hesitated and stalled. The vehicle was taken to the dealer where it was diagnosed that the vehicle needed an unknown software update. The vehicle was repaired; however, the failure recurred. The failure recurred on approximately four other occasions and was taken back to the dealer where the transmission was reprogrammed, but the failure recurred. The manufacturer was notified of the failure. The failure mileage was approximately 22,000. Updated 09/20/16

- Norwalk, CT, USA

The contact owns a 2013 Ford Focus. The contact stated that while at a complete stop and depressing the accelerator pedal, attempting to accelerate, the vehicle would shudder and hesitate to pick up speed. The vehicle was taken to the dealer where it was diagnosed that the clutch of the vehicle had failed and needed to be replaced. The vehicle was repaired, however the failure recurred. The contact stated that the vehicle was taken back to the dealer three separate occasions after the initial repair, to have the software updated; but the failure recurred. The manufacturer was made aware of the failure. The failure mileage was 25,000.

- Bridgeton, NJ, USA

The contact owns a 2013 Ford Focus. The contact stated that while driving at various speeds, the vehicle shifted into a different gear independently. The vehicle was taken to a dealer where the technician diagnosed that the computer needed to be reset. The vehicle was repaired but the failure persisted. The manufacturer was made aware of the failure. The failure mileage was 17,328.

- Alvin, TX, USA