10.0
really awful- Crashes / Fires:
- 4 / 3
- Injuries / Deaths:
- 1 / 1
- Average Mileage:
- 58,935 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
El vehculo empeso a jolonearse en carretera Y fue perdiendo la fuerza Y a otro da ya no agarro la reversa Y para enfrente velosidad que agarraba era a 5
- Soledad, CA, USA
The vehicle suddenly shut off while my daughter was driving on a highway and she was unable to restart it. The mechanic states that it is a malfunction involving the purge valve and fuel pump. Due to this malfunction, the O2 sensor and fuel tank needs replaced and the PCM needs reprogrammed. The mechanic states this should be covered under recall 18S32 and 19S22 but Ford is saying that my particular vehicle is not covered under this recall. Why"?"
- Canton, OH, USA
When accelerating from stopped positions like waiting to turn, the car will hesitate badly when pressing the accelerator and will not take off very fast. This occurs on level as well as unlevel ground. We have had the clutch replaced 3 times within 2 years and continue to have issues. This occurs when in drive when turning all the time. It also occccurs when we are trying to speed up to pass another car or get ahead of one. When the car is on an angle the fuel gauge will read up to 30 miles on the tank but will stop as the fuel sensor does not show the car has gas in it. We have had the fuel gauge changed 2 times in a 2013 Ford Focus. This occurs when parking the car in our driveway. This occurs every dat that we have had the car.
- Pflugerville, TX, USA
The contact owns a 2013 Ford Focus. While driving 40 mph, the vehicle slowed down, shook, and stalled. Also, the check engine warning indicator illuminated. The vehicle was taken to academy Ford sales (13401 baltimore ave, laurel, md 20707, (800) 658-7794) where it was diagnosed that the fuel tank canister, and fuel vapor purge valve needed to be replaced. The vehicle was repaired, but the failures recurred. The manufacturer was not contacted. The failure mileage was 1,025.
- Laurel, ME, USA
When driving car and come to a stop, it splitters when accelerating. When fuel gets lower than half of a tank, the car loses power, sputters and engine makes a grinding noise. This happens only when driving uphill or from stopped position.
- Brookhaven, MS, USA
Country Ford stated that they fixed the issue. I called them the same day that the issue was still on going. They stated that it might have been the reset of the computer. I'm very concern the issue was not fix because the needed part wasn't available at the time. The car still stalls when it's at half a tank and completely stalls when it's at a quarter tank. This is not safe to be driving down highways or in a busy city. I am concern with with my health and life it suddenly shots off on a busy road.
- Woodlake, CA, USA
The contact owns a 2013 Ford Focus. The contact stated that the vehicle was repaired per NHTSA campaign number: 18V735000 (fuel system, gasoline), but the remedy failed. While driving 10 mph, the vehicle stalled. Ford country (280 N gibson rd, henderson, nv 89014, (888) 360-8509) was contacted and informed the contact to keep the vehicle fueled above half a tank and that the computer needed to adjust to the update. The manufacturer was not made aware of the failure. The failure mileage was 104,142.
- Woodlake, CA, USA
The contact owns a 2013 Ford Focus. The contact stated that the vehicle was repaired per NHTSA campaign number: 18V735000 (fuel system, gasoline) on January 2, 2019. The contact stated that the vehicle did not restart after being fueled. The vehicle restarted after a while, but failed to start again three days later. The vehicle was taken back to the dealer where the recall repair was performed: John kennedy Ford (888-377-1951, located at 1403 ridge pike, conshohocken, pa 19428). The technician diagnosed and replaced the purge valve assembly, but the failure recurred three days later. After the fuel tank was refilled, the vehicle shook, shuddered, and stalled. Also, the battery and check engine indicators illuminated. The manufacturer was made aware of the failures and did not assist. The vehicle was taken back to the same dealer and the fuel canister was replaced. The vehicle was repaired. The failure mileage was 90,153.
- Philadelphia, PA, USA
The contact owns a 2013 Ford Focus. When the vehicle was turned off, an abnormal noise was detected under the hood. The vehicle was taken to martin Dodge Jeep Chrysler (2209 scottsville rd, bowling green, ky 42104, (270) 216-5185) where it was determined that the fuel pump relay needed to be replaced; however, a diagnostic was not performed. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was 140,000.
- Rockfield, KY, USA
Check engine light came on indicating an error with the fuel system. Potentially related to recall id 298189. Cpv was replaced.
- Turnersville, NJ, USA
The vehicle had a recall done 8 months ago and recently the same problems of the recall such as the gas tank issue and the transmission issues are still a problem N went to Ford N told what happened and they didn't do anything about it but just 2 weeks ago before I took it to Ford on a Friday night I was driving N my car shut off as I was on a busy road cars passing me by my car just shut off and I pushed the car to the side stressed because I didn't have money for a tow truck and I didn't know what was wrong until someone said try putting gas in it and I told them my tank was half and gas monitor said I had 140 miles to go before it's empty but when the gas was put in the car it turned on and the gas monitor showed 0 then it went up to 260 and the other issue is the transmission when I'm driving the car starts to jerk and stalls and when I come to a stop my RPM just goes up as if I'm stepping on the acceleration but when I let go of the brake the RPM drops N the goes sound less as if it's going to turn off then it jerks N drives this is a serious issue a couple of times I almost got hit from the back and while driving this car has turned off or jerks and makes weird noises and I only have 61K mileage on it something has to be wrong
- Milwaukee, WI, USA
Car stalled on 99 highway without any warning losing all power and unable to restart. Towed to dealership and was informed tank was now deformed due to the vapor system lock of the cpv safety recall notice 18S32 technicians have sent pictures that they are in possession of and said they could not give us copies of but allowed us to see and showed us the technicians recommendations for tank to also be replaced along with the cpv. Ford customer service centers have not returned phone calls after being informed of our concerns and state specs due not met there requirement so therefor are refusing to pay for tank to be replaced. Although the specialist states different.
- Riverbank, CA, USA
Recall on my car has been almost a year. It has been 11 months
- Savannah, GA, USA
Vehicle shudders when I try to accelerate slowly from a stop sign or making a turn on to a street. Sometimes shudders when I am already moving but trying to speed up with traffic such as being on a highway. Also when im low on gas before it reaches E it completely shuts down. No gas light or shuddering. I had champion Ford in erie pa look into this but there was no code or anything to go by. Im not sure what to do. It has been happening frquently now but everyone I talk to says its hard to determine without a code, but what if my control module is messed up or something" I have 5 kids I Transport everyday and worried that this can cause an accident if somethings not done"
- Erie, PA, USA
The contact owns a 2013 Ford Focus. While the vehicle was stationary in traffic, the engine turned off without warning. When the vehicle was restarted, the vehicle hesitated when accelerating. There were no warning indicators illuminated. The vehicle was not diagnosed or repaired. The dealer and manufacturer were not notified. The failure mileage was 99,000.
- Georgetown, GA, USA
The contact owned a 2013 Ford Focus. When the contact's son started the vehicle, the check engine warning indicator illuminated. The contact's son drove the vehicle to an independent mechanic and was informed that the vehicle had a defective canister purge valve (cpv). Later that day, the vehicle stalled and a fuel odor was detected. The following day, while the contact's son was driving 68 mph, it was believed that the engine stalled and the steering seized. As a result, the vehicle crashed head on into a tree. The contact's son died instantly and the passenger was ejected from the vehicle through the windshield. Another motorist observed the crash and called 911. The passenger was airlifted to the hospital and received medical attention for their unknown injuries. The contact's son was pronounced dead on the scene. The air bags deployed upon impact. A police report was filed. Upon investigation, it was discovered that the vehicle was included in NHTSA campaign number: 18V735000 (fuel system, gasoline). The vehicle was destroyed and towed. The dealer and manufacturer were not notified of the failure. The failure mileage was unknown.
- Mount Enterprise, TX, USA
Vehicle transmission stuttering while driving. Ac is out. Multiple electric issues
- San Antonio, TX, USA
The contact owns a 2013 Ford Focus. While driving 70 mph, the vehicle stalled without warning. On several occasions, the contact was able to restart the vehicle. The vehicle was taken to grand prairie Ford (located at 701 E palace pkwy, grand prairie, tx 75050, (972) 975-9621) to be diagnosed, but the cause of the failure could not be determined. The vehicle was not repaired. The vehicle was included in NHTSA campaign number: 18V735000 (fuel system, gasoline). The manufacturer was contacted. The approximate failure mileage was 114,000.
- Grand Prairie, TX, USA
When I accelerate from a stop the car shutters/jerks. Feels like strong tumble strips. Also almost like wheels are locking and trying to grip. I have been scared at I intersections as with hesitation the car doesn't have much power. Once it shifts (I have automatic) it's fine. Doesn't happen every time either.
- Ironton, MN, USA
- Queen Creek, AZ, USA