The contact owns a 2013 Ford Focus. The contact stated that she was unable to add more than 3 gallons of fuel to the vehicle. The contact also stated that the vehicle was taken to the dealer where they stated that the vapor canister needed replacement. The contact stated that for the failure was related to NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) and 18V735000 (Fuel System, Gasoline) however, the VIN was not included. The contact mentioned that the previous owner had experienced the failure starting in 2018. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to call the NHTSA for assistance. The failure mileage was approximately 65,000.

- Mattoon, IL, USA

The contact owns a 2013 Ford Focus. The contact stated while driving at various speeds, the vehicle stalled on multiple occasions. The contact indicated that during the failure there was fuel in the fuel tank. The cause of the failure was not determined. The manufacturer was notified of the failure and informed the contact that the vehicle was included in the NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline). The contact indicated that the vehicle had experienced the same failure listed in the recall. The failure mileage was 120,000.

- Logan, OH, USA

The contact's mother owns a 2013 Ford Focus. The contact stated that while driving at various speeds, the vehicle hesitated without warning while depressing the accelerator pedal. The vehicle was taken to an unknown dealer and was repaired under NHTSA Campaign Number: 19V515000 (Fuel System, Gasoline) however, the failure persisted after repair. The contact had taken the vehicle back to the same dealer on numerous occasions, but after each visit, the failure persisted. The manufacturer was notified of the failure and offered no assistance. The contact was referred to NHTSA to file a safety complaint. The vehicle was not repaired. The failure mileage was unknown.

- Placerville, CA, USA

The contact owns a 2013 Ford Focus. The contact stated that while driving at various speeds, the vehicle stalled while depressing the accelerator pedal. The check engine and information warning lights were illuminated. The contact stated that she noticed that the failure only occurred when the fuel level was not at full capacity. Upon investigation, the contact linked the failure to NHTSA campaign number: 19V515000 (fuel system, gasoline) however, the VIN was not included. The contact called zeigler Ford of lowell (11979 fulton St E, lowell, mi 49331, (800) 646-4660) and was then referred to the manufacturer for assistance. The manufacturer was made aware of the failure and referred her to NHTSA for assistance. The vehicle was not repaired. The failure mileage was approximately 115,000.

- Ionia, MI, USA

The contact owns a 2013 Ford Focus. The contact stated that the vehicle had been repaired under either NHTSA campaign number: 18V735000 (fuel system, gasoline) or 19V515000 (fuel system, gasoline) at jacky jones Ford Lincoln, Inc. (714 new hwy 68, sweetwater, tn 37874, (423) 337-5066). The contact stated that after the recall repair, the instrument cluster provided erroneous information. The contact stated that while refueling, the vehicle no longer allowed the same amount of fuel to be added to the fuel tank as before the recall repair. The contact called the same dealer and was referred to the manufacturer for assistance. The manufacturer was contacted and confirmed that the vehicle had been repaired under the recall. The manufacturer then referred the contact to the NHTSA for assistance. The approximate failure mileage was 50,997.

- Tellico Plains, TN, USA

The contact owns a 2013 Ford Focus. The contact stated that after refueling, the vehicle failed to start-up after several attempts. The contact stated that while driving 75 mph, the check engine warning light illuminated. Soon after the check engine warning light illuminated, the vehicle hesitate while depressing the accelerator after coming to a complete stop. The manufacturer was notified of the failure and they informed the contact that there were no recalls on the vehicle. The manufacturer referred the contact to western slope Ford (2264 us-50, grand junction, co 81505) where the information provided by the manufacturer was confirmed. The vehicle was taken to an independent mechanic and the contact was informed that the fuel tank vacuum pump was defective. Upon investigation, the contact linked the failure to NHTSA campaign number: 19V515000 (fuel system, gasoline). The vehicle was not repaired. The failure mileage was approximately 90,000.

- Grand Junction, CO, USA

The contact owns a 2013 Ford Focus. The contact received notification of NHTSA campaign number: 18V735000 (fuel system, gasoline). The contact took the vehicle to leo kaytes Ford (145 NY-94, warwick, NY 10990) where the vehicle was inspected as a part of the recall. No defects were found. The vehicle was returned to the contact with no repairs performed. The contact stated that recently the vehicle was shifted in reverse and stalled without warning. The contact called leo kaytes Ford where she was informed that the recall had expired. She was then given at estimate for the repairs. The manufacturer was notified of the failure and informed the contact that the vehicle was no longer eligible for the free repair. The vehicle was not repaired. The failure mileage was 45,260.

- Warwick, NY, USA

The contact owns a 2013 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle experienced a misfire and sputtered. Additionally, the contact stated that after refueling, the vehicle occasionally stalled without warning. The vehicle was taken to quick lane at saw grass Ford located at 14501 West sunrise blvd, sunrise fl 33323, where the mechanic performed a software update under NHTSA campaign number: 19V515000 (fuel system, gasoline) however, the failure recurred. The vehicle was taken back to the same dealer where an additional unknown software update was performed but failed to fix the failure. The contact indicated that the fuel tank was damaged however, the fuel tank was not replaced as stated in the NHTSA campaign. The contact stated that the vehicle also received a fuel system cleaning and a fuel induction injection however, the failure persisted. The manufacturer was notified of the failure. The failure mileage was 97,000.

- Davie, FL, USA

Fuel pump went out and had to be replaced in April 2019. Recently received a letter of fuel pump recall on my 2014 Ford Focus VIN [xxx]. my 2013 Ford Focus does not have a recall but is has the same engine, built at the same plant, and built within the same year. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Edmond, OK, USA

The contact owns a 2013 Ford Focus. The contact received notification of NHTSA campaign number: 18V735000 (fuel system, gasoline). The contact stated that the vehicle failed to start. There were no warning indicators illuminated. The vehicle was towed to wray Ford (2851 benton rd, bossier city, la 71111, (318) 686-7300) where it was diagnosed that the PCM software crashed and needed to be updated. The vehicle was not repaired per the recall due to the mileage. The manufacturer was contacted and provided case number: Cas 23983015. No further assistance was provided. The failure mileage was 160,000.

- Greenwood, LA, USA

The contact owns a 2013 Ford Focus. The contact received notification of NHTSA campaign number: 18V735000 (fuel system, gasoline). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Art hill Ford Lincoln (901 w Lincoln hwy, merrillville, in 46410, (219) 738-5300) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. VIN tool confirms parts not available.

- Crownpoint, IN, USA

The contact owns a 2013 Ford Focus. The contact received notifications for NHTSA campaign numbers: 16V643000 (latches/locks/linkages) and 18V735000 (fuel system, gasoline). The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repairs. Larson motors (1801 frontage rd, Nebraska city, ne 68410, (402) 873-5507) was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Syracus, NE, USA

The contact owns a 2013 Ford Focus. While at a stop light, the vehicle stalled without warning. The contact was able to coast the vehicle to the side of the road. She waited ten minutes, restarted the vehicle, and was able to drive normally. The contact stated that the vehicle drove very slowly and failed to accelerate. The contact drove the vehicle to kirk auto co (located at 235 state hwy 7 frontage rd, grenada, ms 38901, (888) 480-6177) where it was diagnosed that an unknown switch from the transmission needed to be replaced. The vehicle was repaired. The failure recurred and the vehicle was taken back to the dealer. The contact was informed that the clutch and transmission needed to be replaced. The vehicle was not repaired. The VIN was included in NHTSA campaign number: 18V735000 (fuel system, gasoline). The manufacturer was not notified of the failure. The failure mileage was 104,704.

- Granada, MS, USA

My current problem is after fueling up my car it starts and then stalls, then the next restart it turns over about 5 to 10 seconds and starts and then has a erratic idle and it may stall again, or if I manage to take off it will run ok, unless I have to stop within a 100 yards, and it then may stall again, or have a erratic idle around 2000 rpms, then idles down to the 750 area if I'm lucky, only after fueling up. Every start afterwards starts and runs fine until the next gas up. I have an engine code I believe they said was a evap code, my fuel tank is starting to concave on the bottom. I talked to my dealership and they said I'm not part of the recall, although he said I fit all the parameters of the recall, but my VIN number its in the system. I'm looking for help and hope someone can contact Ford ! ps this is on going and very dangerous! thank you, very disappointed in Ford. Ps ps the transmission is another forty pages of info if you ever have the time to talk.

- Gonic, NH, USA

The contact owns a 2013 Ford Focus. While driving 40 mph, the vehicle failed to accelerate. The transmission and other unknown warning indicators illuminated. The contact coasted the vehicle to the side of the road and powered off the engine. The vehicle was restarted and was able to be slowly driven to autonation Ford katy (located at 20777 katy fwy, katy, tx 77450, (281) 305-8949). The vehicle was not diagnosed or repaired due to the diagnostic and repair cost. The VIN was included in NHTSA campaign number: 18V735000 (fuel system, gasoline). The manufacturer was not notified of the failure. The approximate failure mileage was 52,000.

- Houston, TX, USA

The contact owns a 2013 Ford Focus. While idling, the engine suddenly stalled the vehicle was taken to the dealer where it was diagnosed that the canister purge valve was faulty which caused the fuel pump to malfunction. The fuel tank became deformed. The vehicle was repaired. The manufacturer was notified of the failure. The failure mileage was 86,364. Updated 05/10/17

- Cincinnatti., OH, USA

About one year after we bought this car, I ran out of gas on a city street, about one mile from a gas station and the dash still showed 8 miles until empty. I was stranded on the side of the road and had to call for roadside assistance. After that I was careful to try not to let it get that low again. Recently, however, driving down the interstate, I was getting low on gas and about to get off at the next exit in 2 miles when I suddenly ran out of gas. This time, the dash showed 17 miles until empty. I was stranded on the side of the interstate with lots of traffic, construction, and 90 degree whether. I waited there in the heat for about an hour and 20 minutes for roadside assistance. About 2 months later when I took my car in for its 3rd recall (a software issue) I asked if the fuel issue was related to the software, and I was told that the fuel purge was a "common" problem with this vehicle but not considered a recall. I was also told that I would have to get it repaired or it would continue to get worse. I feel like being stranded on the side of the road is a safety issue. I also feel like I should not have to pay for this since it is a problem with the way the fuel system was built.

- Flowery Branch, GA, USA

I have had nothing but problems with this car and have only owned it since July of 2014. The computer module in my transmission has already had to be replaced due to shuddering, gears shifting incorrectly, and eventually dying while driving. Now my car is in the shop, again. This time for code P0456, which relates to the purge valve canister and evap system. A few weeks ago, I noticed my check engine light came on and had someone run my codes. Whenever I put gas in the car, it takes several tries before my car will start. I have to pump the gas while starting the car in order for it to actually start. After I get gas, the car will sometimes die while I am driving...which has happened while I was driving on the highway in the middle of rush hour traffic. This will cause a major accident for someone some day...maybe even a fatal accident. The fuel gauge also started reading incorrectly at the same time. I will have a 1/4 tank of gas, but it will register that I have 3/4 full and is only momentarily corrected when you turn the car off and restart it. I have researched many blogs and forums and have discovered that many Focus owners are having the same exact problems with these issues. My car is in the shop right now and I am waiting for them to call with the final diagnosis. It isn't right for Ford to know that they have faulty cars out there and not pay to fix the problems. Ford needs to recall this.

- Bonner Springs, KS, USA

At an intersection, the car sputters from a stop and sometimes stalls. Likewise, after re-fueling the tank the car stalls 2-3 times in a row on ignition before starting and staying on. When approaching a stop, the car has sometimes had the other dashboard warning lights come up and felt like it was about to stall, with the RPM gauge bouncing around near zero, but has not fully stalled during deceleration (possibly due to me pressing on the accelerator to prevent the stall). The service engine soon light came on shortly after this began. At that time, the fuel gauge also began to "stick, " not moving from position until the car would be stopped and restarted, and mis-representing the number of miles left before needing to refuel. I'm currently at a Ford dealership to get inspected and repaired. I've been told that it has something to do with a pump, but nothing more at this point.

- New York, NY, USA

First incident...was making a turn from a stop position and car hesitated(transmission). Second incident.. parked car on an incline and car rolled back enough to have somebody behind me call it to my attention. Third incident ? going up on my driveway the car hesitated and shakes a lot when starting from a stop position. Note= when my wife drove the car on a test run.. none of this problems showed up. That is because the route we took was all on flat surfaces(in Florida). We brought it to the attention of the Ford dealership, and they handed us a pamphlet, that explained to us that we did not really buy a car with an automatic transmission, it is a standard transmission with some kind of gear set up to shift as if it is an automatic. The dealership also told us to call the manufacturer if we wanted to make a complain. We have a two year warranty, but I am thinking that we might have some transmission problems a lot sooner, but who wants to drive a new car with that problem pending over your head. I hope that we all complain loud enough for Ford to take some immediate action, and come up with a satisfactory solution.

- Citrus Springs, FL, USA