2009 Ford Fusion. Have been driving this vehicle for over 2 years. Periodically, I would need to hit the brakes harder than normal to avoid someone pulling out in front of me or something of that nature. When I would hit the brakes hard, I would lose about 80%-90% of my braking ability for sometimes days. It would not be safe to drive and I would have to make sure I left 100+ yards in front of the car in front of me after it happened. I finally see the 19S54 recall come out, and I wait, and wait for parts to become available. Finally, months later, I had the brakes go completely out on me yesterday 09sep2020 and I then decided to call Ford about it, their customer service acknowledged the recall and stated there was no repair at this time but that it was not a condition that would make the vehicle unsafe. I disagree. They refuse to provide a rental car and they just expect me to pay the $1,600 right now to have it fixed and maybe get reimbursed later. I refuse to pay for it upfront knowing there is already a valid recall in place. I believe this is gross negligence on Ford part, not the dealership. There needs to be accommodations made. After paying for the dealer to "diag" the problem, they confirmed that it was the ABS hyd unit, called Ford back, they still didn't care and actually hung up on me for stating that I thought this was unsafe enough to not want to drive. I will be taking this to the next level only because I know I am not the only one having this same issue.

- Shelby Township, MI, USA

Replaced the ABS sensor in 2016 with a refurbished one that is now out of warranty. I was 30 minutes from home with 3 kids and a dog in the car going downhill in a residential neighborhood when the brakes failed again.I had it towed to a Ford dealership and they want me to pay $1030 to put in another flawed sensor because they "have not released the parts" for the recall that was supposed to be ready in March. I have filed complaints with Ford (case cas27456010) and the BBB (case frd2022027). Meanwhile I am car-less while it sits in the dealers lot. I just submitted another report to you about the same incident in 2016.

- Mason, OH, USA

Brakes starting going to the floor on bumps. Starting happening frequently so I took in for repair and had to have a new ABS senor installed. I did a refurbished one with a three year warranty in order to save some money. It still cost @$550.

- Mason, OH, USA

I was driving on a city business road of 40 mph max when I was required to slow down for a stoplight ahead. As I slowed I noticed that the brake pedal chugged and proceeded to move forward to the floorboard. Luckily the stoplight had changed to green and the vehicles ahead of me advanced. Knowing that I had an issue with stopping the vehicle, I shifted the vehicle into neutral in case I needed to pull the parking brake. As I was nearing a residential area within a quarter mile from my home, I slowly advanced my vehicle with emergency flashers on to my home. My husband called the local Ford dealer and Ford Motor Company. We will not drive this vehicle as it is unsafe in this condition. We are waiting for the notice to have this part replaced per Ford (until November!!)

- Santee, CA, USA

We received a safety recall notice in January for recall 19V-904. There was no fix offered at that time. I checked with the dealer today, who said there is still no fix or parts available. With a recall notice like this involving a brake pedal potentially going to the floor, this is unacceptable.

- Morris, IL, USA

My 2009 Ford Fusion has the antilock brake problem in which the brake pedal drops significantly after an anti-lock stop event. I received the 19V-904 recall notice, however Ford is not supplying the parts to the dealer. For this reason, I can not get this problem resolved. My Fusion exhibits a severe low brake pedal problem after an anti-lock stop in the winter, and is dangerous when trying to come to a stop after an anti-lock stop event. I'm afraid I will end up in an accident, and other family members won't even drive the car anymore due to this safety issue. I have not been involved in an accident as of this writing. I would like to see the NHTSA put some pressure on Ford Motor Company to get the parts to their dealers so we can have our vehicle repaired. We've waited a couple years for Ford to come up with a solution to this problem. The recall notice from January 2020 states that "parts are anticipated to be available late first quarter 2020." It is now early third quarter, and still no parts. Ford either needs to be held accountable for timely repairs, or should be forced to offer a full nada retail buyback of these cars.

- North Liberty, IA, USA

On my 2009 Ford Fusion: The brakes started getting softer and taking longer to stop the vehicle, on the highway or city streets. I have pulled and tested the master cylinder the brakes are fine and are not low, the brakes have been bled, went through 2 large bottles of dot 3 fluid, calipers tested, but the brakes are still soft and will not catch until almost to the floor. I went to a Ford dealership because they eluded to the idea that there was a fix for the recall regarding the ABS valve, I got there and they said there was not a fix and the recall issue has not caused any crashes and it would not cause my brakes to go soft. I corrected him and said it has caused crashes and that is exactly what happens to the brakes. I cannot order a new ABS module, no parts companies have them. So the car barely stops and still no fix available for this recall issue.

- Golden, CO, USA

I WAS DRIVING STOPED AT A LIGHT. NOTICED DARK SMOKE COMING FROM UNDER THE HOOD. MADE MY LEFT TURN TRYING TO GET TO A PARKING LOT JUST AHEAD. THE SMOKE STARTED COMING INTO THE CAR. IT WAS SMOKING BAD BY NOW. I PULLED OVER AS I DID I SAW FLAMES COMING FROM UNDER THE HOOD. THIS IS ONLY A MINUTE OR TWO LATER. I GOT OUT OF CAR CALLED 911. THE WHOLE ENGINE WAS BURNED UP THE FRONT TIRES. WINDSHIELD WAS STARTING TO CRACK AND STARTED MELTING. THIS WAS SO SCARY EVERY THING HAPPENED SO FAST AND THE GAUGE DIDN'T SHOW THE CAR WAS RUNNING THE SLIGHTEST BIT HOT. WITH ALL THAT IT SEEMED WHEN I WAS SLOWING DOWN FOR THE LIGHT THE BRAKES WERE STARTING TO GO OUT. THERE IS ONLY A LITTLE OVER 45,000 MILES ON MY CAR. NOW THAT I THINK OF ALL THIS I THANK GOD I DIDN'T GET INTO AN ACCIDENT AND HURT OR KILL SOMEONE INCLUDING MYSELF. [XXX] FROM CLARKSTON MICHIGAN INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).

- Clarkston, MI, USA

Vehicle is taking a long time to stop.

- Lewiston, ME, USA

My vehicle is under recall for a faulty part on the breaking system, I called Ford on Friday 5/22/2020 ( sunshine Ford newburgh, NY) and was told they do not have the part and cannot even order it at this time. Also they have no idea when they can order it, it could be months. My car is un-driveable without the new part. I just had the entire breaking system replaced ( calipers, rotors, and pads ). there excuse and response is unacceptable. Please help I need my car to get back to work. Thank you

- Montgomery, NY, USA

The contact owns a 2009 Ford Fusion. The contact stated that while driving at various speeds, the vehicle experienced delayed brake responses while depressing the brake pedal. The ABS warning light was illuminated. The contact then received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The failure mileage was approximately 120,000. VIN tool confirms parts not available.

- Jacksonville, TX, USA

Recall on 2009 Ford Fusion in December on hydrolic brake issues.....there is still no remedy for this which is unacceptable by Ford. I need this fixed!!!

- Bethalto, IL, USA

The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The vehicle was taken to shawnee mission Ford (1150 shawnee mission parkway, shawnee, ks 66203, (913) 631-000) and the hydraulic control unit was replaced. The vehicle was repaired. The manufacturer was not made aware of the failure. VIN tool confirms parts not available. The failure mileage was 143,939.

- Kansas City, MO, USA

The contact called on behalf of a son who owns a 2009 Ford Fusion. The contact stated that the vehicle was included in NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the part for the recall repair was unavailable. The contact stated the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while the vehicle was driven at an undisclosed speed, the brake pedal was depressed and went to the floorboard before the vehicle was stopped. Greg darnell Ford (6601 SE 29th St, midwest city ok 73110, 405-733-1611) was contacted and it was confirmed that the part was not yet available. The manufacturer was not notified of the failure. The approximate failure mileage was 80,000. VIN tool confirms parts not available.

- Berkeley Heights, NJ, USA

Vehicle lost brakes when leaving pavement on to dirt road.brake pedal goes to the floor before stopping.vehicle slow to stop.vehicle in motion turing off the highway

- Dallas, NC, USA

While driving my Ford Fusion the brake pedal went all the way to the floor and the car kept moving. I was able to pull the emergency brake in time so that I did not collide into the vehicle that was stopped in front of me. I have contacted my Ford multiple times to have car repaired due to recall and my recent brake failure issue and they have told me that they do not have a fix for my car.

- Cincinnati, OH, USA

The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the parts to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Metro Ford of okc located at (2800 w I 44 service rd, Oklahoma city, ok 73112 (405) 438-3330), was contacted and confirmed that the parts were not available. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts no available.

- Oklahoma City, OK, USA

The contact owns a 2009 Ford Fusion. The contact received notification of NHTSA campaign number: 19V904000 (service brakes, hydraulic) however, the parts to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The dealer sunshine Ford (40 NY-17K, newburgh, NY 12550) was contacted and confirmed the parts were not available for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN tool confirms parts not available.

- New Windsor, NY, USA

Daughter says brakes have been periodically soft and one time unresponsive.

- Genoa City, WI, USA

The brake pedal will initially slow down vehicle at first but then you have to push all the way to the floor to get vehicle to stop. Like pushing on air at first and then you push to the floor. I drive and to slow down requires staying early and pushing all way down to floor.

- Bethalto, IL, USA