10.0

really awful
Crashes / Fires:
2 / 1
Injuries / Deaths:
2 / 0
Average Mileage:
39,936 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2013 Ford Fusion:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #7

Oct 132014

Fusion

  • 25,000 miles
Was driving approximately 50 miles per hour when deer hit car in front. The impact took out front bumper bumper guard hood left fender and left door. The radiator bolts cracked and dropped the radiator. I was thrown forward but neither seat belt tightened or air bag went off. The system radio went into system check and continually checked, stating airbag deployed but it did not deploy. One side of the seat on drivers side will not rise when trying to bring seat up and so seat sags to left officer that I called to the scene stated that it looked like the airbag started to deploy but when I got the car fixed they said they found the airbag still in tack. Both parties police and mechanic stated that they were surprised airbag did not go off. I called Ford about the recall and they said cannot repair unless air bag light is on. I wrote safety for Ford and they said the same thing. I called dealer back and they stated that I cannot bring in till letter arrives because the parts to replace would not be in till end of 2015.

- Pingree Grove, IL, USA

problem #6

Nov 012014

Fusion

  • 18,000 miles
There is a sharp edge on the seat rails. I cut my finger deeply retrieving a napkin that fell between the drivers seat and center console.

- Long Beach, CA, USA

problem #5

Jan 042014

Fusion 4-cyl

  • miles
This is an ongoing problem. There is a gap between the console in the middle of the seats and the seats. Things(for example phones, make up, anything that I carry) fall into the gap all the time. The problem is that when I put my hand inside the gap to pick up whatever falls, the mechanism has very sharp edges with oil that cut your skin. I have cut my hands many times with those sharp edges.we have tried our best to be careful but still getting cut. The cuts are very painful and annoying. Since the beginning, I expressed my concerns to the Ford dealer, they told me that other people cover the gaps with towels.they said there is nothing they can do about it. I noticed that the 2014 models do not have that problem.they corrected the safety issue in the 2014 Fusion model.

- Ca, CA, USA

problem #4

Jul 172014

Fusion 4-cyl

  • 32,620 miles
Rear seat was folded down, rear center seat belt locked itself in the retracted position. Rear seat, driver side, would not go back up do to center belt being locked. Took car to dealership, rear center seat belt was replaced.

- Westmorland, CA, USA

problem #3

May 062014

Fusion

  • miles
The contact owns a 2013 Ford Fusion. The contact received a notification for recall NHTSA campaign id number: 14V164000 (seats). However, the parts were not available. The dealer did not provide a specific date when the parts would become available. The manufacturer could not provide an estimated date for when the vehicle would receive the recall repairs. The contact was not experiencing a failure.

- Marrero, LA, USA

problem #2

Jun 142014

Fusion

  • 5,500 miles
The airbag warning light will not turn off indicating there is a malfunction (per the manual). Therefore I need to take it back to dealer to get it checked. One of the 3 memory buttons for the electronic seat adjustments is not working properly.

- Kennesaw, GA, USA

problem #1

Feb 012013

Fusion 4-cyl

  • 250 miles
Seat headrests sit too far forward causing back and neck pain. Cannot adjust to a comfortable driving position.

- Dearborn, MO, USA