Check engine light came on. Codes indicated a transmission clutch issue. Online researching revealed this to be a frequent issue with mt vehicle type. Problem consistantly occurs when transmission kicks into passing gear or on prolonged trips (30 minutes to and 1 hour of driving time) using cruise control. This began occurring around November 15th and still occurs if I drive more than 30 minutes. Check engine light resets after the car sits unused for a day or two.

- Jacksonville, NC, USA

While driving and sometimes when the vehicle is changing gears it shifts extremely hard. Has done this since that car was bought. Brought to the attention of the Ford dealership where it was purchased but they say nothing is wrong even once transmission repairs had to be done because of the issue they still claim no fault.

- Bentonville, AR, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving at 55 mph, the vehicle engine revved with the see manual warning light illuminated. The contact managed to veer to the shoulder of the road and turn the vehicle off. The vehicle was restarted and it resumed to normal. The vehicle was taken to the dealer (camacho Mitsubishi 401 auto vista dr, palmdale, ca 93551 (661) 344-1000) where it was diagnosed that the transmission failed and needed to be replaced. The vehicle was not repaired. The failure recurred. The manufacturer was made aware of the failure and informed the contact to contact NHTSA to place a complaint. The failure mileage was approximately 98,069.

- Barstow, CA, USA

Transmission started slipping really bad even down shifting so hard felt like U hit something luckily I had an extended warranty so it should be covered. It's been 11 days I still haven't gotten my car back. Looked online seems like a lot of people have this same problem. I think Ford should be investigated for another potential faulty transmission

- Fresno, CA, USA

Was driving down the highway coolant over heating light came on then I started to lose power as if had no gas. Had to pull over to the shoulder

- Montclair, CA, USA

****note - need more information. Email not valid**** TL* the contact owns a 2013 Ford Fusion. While driving, the vehicle hesitated upon acceleration. Additionally, while in reverse, the vehicle moved forward without warning. The vehicle was taken to autonation Ford union city (4355 jonesboro rd, union city, ga 30291, (770) 674-6075) where it was diagnosed that the battery was faulty. The vehicle was repaired, but the failure recurred. The manufacturer was not contacted. The failure mileage was 40,000. The VIN was unknown.

- Fairburn, GA, USA

The contact owns a 2013 Ford Fusion. While the vehicle was in the park position, the shifter would move; however, the gear would not change. The contact examined the vehicle and noticed that the bushing was missing. The contact temporarily replaced the bushing with an aftermarket part. The contact took the vehicle to al paker Ford West palm beach (located at 1530 N military trl, West palm beach, fl 33409, 561-689-6550) where it was determined that the vehicle was not included in NHTSA campaign number: 18V471000 (power train). The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure, but could not assist because the VIN was not included in the recall. The approximate failure mileage was 169,823.

- West Palm Beach, FL, USA

The car stalled while driving at highway speeds without enough warning or time that would normally be required to bring it to a safe stop. Luckily I managed to avoid a catastrophe on this occasion. Subsequently, while I was waiting for a tow, I managed to get the engine started. But the stall reoccured a few minutes later (this time I was wiser and had moved over to surface streets). This on-off pattern would repeat itself several times. I never drove it on the highway again, after the first occurrence. For the sake of safety, I had it towed to the dealership for diagnosis.

- Canton, MI, USA

The contact owns a 2013 Ford Fusion. While driving various speeds, the vehicle shook, vibrated, and the rpms increased when the transmission switched from second to third gear. The cause of the failure was not determined. Sheehy Ford Lincoln of gaithersburg (901 North frederick ave, gaithersburg, md) and the manufacturer were notified of the failure, but no assistance was offered. The failure mileage was 28,350.

- Germantown,, MD, USA

The gear shift on the vehicle has broken twice I've had it temporarily fixed to hold it over. But it's dangerous for is saying they don't have a recall on my model but the recall they have on the gear shifts fits exactly what I'm going thru.

- Fayetteville, NC, USA

The contact owns a 2013 Ford Fusion. While driving 60 mph, the vehicle stalled. When the vehicle was restarted, the gear would not shift. The vehicle was towed to an independent mechanic for diagnostic testing and the contact was informed that an unknown piece in the transmission was causing the gear not to shift and that the transmission needed to be replaced. The vehicle was not repaired. The vehicle was not taken to a dealer for diagnostic testing or repairs. The manufacturer was made aware of the failure and stated that the VIN was not included in a recall or warranty. The failure mileage was approximately 125,000.

- Jefferson, GA, USA

When driving the vehicle will give a notification in the dash about low coolant- service required. The vehicle will then 'shut off' in the middle of no (highway, city road, or even parking lot) where and will say it's over heated. Turn the vehicle off and then back on and it runs just fine for over 20 minutes and does it again. Had taken to the local Ford dealership and they 'fixed' the problem that lasted a week- they changed the thermostat, hoses, sensors.

- Conneaut, OH, USA

The contact owns a 2013 Ford Fusion. While the vehicle was in park, the contact attempted to switch gears and the transmission shifter cable snapped. The contact received a recall notification for NHTSA campaign number: 19V362000 (power train) prior to the failure. The notice stated "continue to safely drive your vehicle if you apply the parking brake before removing the key from the ignition". the vehicle was towed to the contact's residence. The vehicle was not taken to the dealer for diagnostic testing. The manufacturer was notified of the failure. The vehicle was not repaired. The approximate failure mileage was 116,637.

- Kettleman City, CA, USA

The contact owns a 2013 Ford Fusion. The contact received a recall notice for NHTSA campaign number: 19V3662000 (power train). The contact stated that the air conditioner and heater became inoperable and failed to defrost the windshield. Additionally, the battery was dead. There were no warning indicators illuminated. Basil Ford (1540 walden ave, buffalo, NY 14225, (716) 893-1000) diagnosed that the rt module needed to be replaced, but was on backorder. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 80,000.

- Buffalo, NY, USA

I have had repeated problems with this vehicle, and now it is on my credit record because it is beyond repair, and I returned it to the finance company where I purchased it from. I had to replace the lug nuts because the factory lug wrench wouldn't work, the engine ran hot (regularly) leading to long term engine damage, the transmission had been replaced twice since I began financing the car. The car only had 64K miles when I began financing it, by 77K, the transmission had to be replaced twice (first time in Dec.18, and then Jan.19), and it still shifted hard (at times) and still made a strange sound. I am involved in a class action suit over the transmission, but the repairs were aftermarket (and media indicates that even the manufacturer is not capable of fixing the problem) in approximately the month of may, 2019, the vehicle also would not start (key would not turn/no lights came on, etc.). I contacted the carmaker, and they had stated that they'd "never heard of this kind of issue before", but they did offer to purchase the vehicle back from me (at market value), but they became disinterested when I told them that I was financing the vehicle from elsewhere.

- Lockland, OH, USA

The contact owns a 2013 Ford Fusion. While operating the vehicle, a transmission warning indicator remained illuminated and the vehicle shook and vibrated. Also, the vehicle decelerated and several unknown warning indicators were displayed. The vehicle was taken to town and country Ford (6015 preston hwy, louisville, ky), but the cause of the failure was not determined. The manufacturer was not notified of the failure. The failure mileage was 65,000.

- Louisville, KY, USA

Initial ignition of the car results in engine stall out post abnormal ignition time. Fusion will display "power run active" then "press brake to start". this will repeat after another ignition attempt and re-show the same messages on the dashboard. After a third ignition attempt the engine does not stall out. The problem is not a sudden onset but initial symptoms of the issue is that the car will stall out after 10 seconds of driving. Initial re-ignition post stall results in normal function of the car without extra issue. However, this event becomes increasingly common over time until it simply stalls out immediately post ignition. Despite multiple trips to a Ford certified professional mechanic, no codes are given by the computer which renders diagnosis of the faulty part or cause of the issue near impossible. Problem may present itself as faulty alternator, battery, or starter. However, even after replacement of any possibly faulty aforementioned parts the problem still persists.

- Savannah, GA, USA

The contact owns a 2013 Ford Fusion. After the vehicle was refueled at a fuel station, it failed to engage in any gear and the shifter did not move. The contact turned the vehicle off, waited approximately two minutes, restarted the vehicle and it resumed normal operation. The vehicle was driven to van horn Ford (1000 E summit ave, oconomowoc, wi 53066) where they just advised the contact to call NHTSA. The manufacturer was not notified of the failure. The vehicle was not diagnosed or repaired. The approximate failure mileage was 82,689.

- Oconomowoc, WI, USA

I contacted my local Ford dealer regarding the recall listed for my car: "May 13,2019 manufacturer recall number19S16 NHTSA recall number19V362" I was told that my car had no recall and that I'd have to come in to look into purchasing a entire new shifter linkage cable. This bushing came off once I started the car this morning, tried to put it in drive and the car didn't make it past reverse. After I tried to put the car back into park the car stayed in reverse even thought the shifter was in park. After turning off the car it was unable to be turned back on because the transmission wasn't in park even thought the shifter read it was.

- Chandler, AZ, USA

The contact owns a 2013 Ford Fusion. While driving 50 mph, the vehicle shifted into low gear. While attempting to shift into park, the vehicle failed to engage and continued to move. The emergency brake was applied to stop the vehicle. There were no warning indicators illuminated. The contact called bull valley Ford (1460 S eastwood dr, woodstock, il 60098, (815) 338-6680) and informed them of the failure. The vehicle was taken to an independent mechanic who stated that the bushing needed to be replaced due to corrosion and the steering linkage fractured. The vehicle was repaired. The manufacturer was contacted and provided case number: Case [xxx]. the contact stated that the failure was similar to NHTSA campaign number: 18V471000 (power train). The failure mileage was 161,546. Consumer stated battery was recharged after emergency flasher was discharged. Also vehicle was towed and steering linkage was repaired. ('parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).')

- Lake Geneva, WI, USA