The contact owns a 2013 Ford Fusion. The contact stated while driving at various speeds, the engine overheating message was displayed. Additionally, there was smoke coming from underneath the hood. The contact stated that she veered to the side of the road until the vehicle cooled down. The contact then continued driving. The contact stated that the failure reoccurred several times while driving. The contact would veer to the side of the road and add coolant to the vehicle. The vehicle was taken to the dealer where an unknown repair was completed. The contact also stated that the front driver's side door would fail to close securely. The dealer repaired all four doors under NHTSA Campaign Number: 20V331000 (Latches/Locks/Linkages). Additionally, the contact stated that the vehicle would fail to start immediately after refueling. The contact stated that she had to quickly depress the accelerator pedal after depressing the brake pedal to start the vehicle. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 233,000.

- Natchitoches, LA, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving 40 MPH, the vehicle started overheating with the high engine temperature warning light illuminated. The contact was able to pull over and waited until the vehicle cooled down. The vehicle was restarted and operated normally. The vehicle was taken to the dealer and the contact was informed that the manufacturer would be notified. The vehicle was diagnosed, and the contact was informed that the coolant sensor needed to be replaced due to DTC: P1299 that was retrieved. An independent mechanic replaced the coolant sensor, but the failure persisted. On another occasion, the contact stated that while attempting to remove the seat belt from her child, the seat belt would not release. The contact had to remove the bolts from the retractor to remove the seat belt. The manufacturer was not contacted. The failure mileage was 105,000.

- Vermilion, OH, USA

The contact called on behalf of a client who owns a 2013 Ford Fusion. The owner took the vehicle to an independent mechanic to have the water pump replaced. The contact stated while test driving the vehicle, he started to smell smoke inside the cab of the vehicle. The contact stated no warning light was illuminated. The contact was able to drive back to the independent mechanic, open the hood, and saw fire on the engine. The contact stated he extinguish the fire with a fire extinguisher. No fire report was filed. The contact stated no one was injured nor sought medication attention. The contact stated oil was coming through the cylinder head and caused the fire. The vehicle was not drivable. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed by the dealer or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling), however the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was unknown.

- Beckley, WV, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 40 MPH, the vehicle started sputtering and then stalled. The contact stated that the check engine and engine overheating warning lights were illuminated. The contact pulled off the road and had the vehicle towed to a dealer. The dealer diagnosed that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The vehicle had not been repaired. The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.

- Roselle, NJ, USA

The contact' daughter owns a 2013 Ford Fusion. The contact stated while his daughter was driving at 60 MPH, the vehicle began to overheat. There was no warning light illuminated. The contact daughter's veered to the side of the road and waited for the vehicle to cool down. The contact son-in-law met his daughter and assisted with refilling coolant in the vehicle. The contact's daughter was able to continue driving. However, the failure reoccurred several times while driving. The contact stated that his daughter would need to check the coolant level prior to driving. The vehicle was taken to several independent mechanic who informed the contact that they could not duplicate the failure. The contact, an independent mechanic, diagnosed that both oil and coolant were leaking. The contact referenced NHTSA Campaign Number: 12V551000 (Engine And Engine Cooling). The dealer was notified of the failure. The manufacturer was notified of the failure and informed the contact that the VIN was not included in a recall associated to the failure. The manufacturer also advised the contact that they could not assist due to the mileage. The vehicle was not repaired. The failure mileage was approximately 113,000.

- Deltona, FL, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving at various speeds, there was an internal coolant system burning. In addition, the vehicle lost motive power and stalled. There were no warning lights illuminated. The vehicle was diagnosed and repaired; however, the failure reoccurred. The VIN was not included in NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The manufacturer was notified of the failure. The approximate failure mileage was 86,000.

- Torreon, NM, USA

The contact owns a 2013 Ford Fusion. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. Additionally, the warning message -€œEngine Coolant Low -€" Service Required-€ and the temperature warning light illuminated, and the vehicle inadvertently stalled. The contact veered to the side of the road. The vehicle was towed to an independent mechanic who replaced four sensors in the cooling system and informed the contact that the failure was related to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The contact stated that the failure reoccurred while driving. The vehicle was towed to the dealer where it was diagnosed that there was air in the cooling system. The dealer flushed the cooling system; however, the failure persisted, almost causing other vehicles to crash into the vehicle. The vehicle was towed back to the dealer. The vehicle was not repaired. The manufacturer was notified of the failure but did not provide any assistance. The failure mileage was approximately 100,000.

- Worcester, MA, USA

The contact owns a 2013 Ford Fusion. The contact stated that while his son was driving at an undisclosed speed, the engine started overheating. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic who stated that the head gasket was blown. The contact called the local dealer however, the vehicle was not diagnosed or repaired. The contact stated that the failure was related to NHTSA Campaign Number: 12V551000 (Engine and Engine Cooling). The manufacturer was contacted and referred the contact to the NHTSA for assistance. The approximate failure mileage was 123,277.

- Vail, AZ, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving at 30 MPH, the contact noticed a warning light illuminated on the vehicle stating engine overheating. The contact pulled the vehicle to the side of the road, where the contact noticed black smoke coming from the engine. The contact then drove the vehicle across the road into a mechanic shop where the mechanic who used a fire extinguisher to extinguish the smoke fire from the engine. The contact had the vehicle towed to a local dealer who diagnosed the failure as the engine was damaged and needed to be replaced The dealer replaced the engine, however, the contact was still experiencing issues with the coolant system on the vehicle. Sometime after the contact received a recall notification NHTSA campaign number: 17V209000 (engine and engine cooling) which the recall stated they would place a coolant sensor on the vehicle however the local dealer did not add the sensor on the vehicle they only replaced the coolant control valve. However, after the repair, the vehicle still experienced failures. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 107,000.

- Kiln, MS, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving 20 mph, the vehicle failed to respond when the accelerator pedal was depressed. The contact stated that the engine coolant low service required message was displayed on the instrument panel. The vehicle was taken to the dealer and diagnosed with needing a piston to be replaced. The manufacturer was informed of the failure. The contact was informed that the VIN was not under recall. The failure mileage was approximately 120,000.

- Jacksonville, FL, USA

The contact owns a 2013 Ford Fusion. The contact stated that the coolant level warning light was illuminated. The contact confirmed that the coolant level was low, and topped off the fluid to the recommended level. The vehicle was taken to an unknown dealer to be inspected however, the mechanic failed to locate a coolant leak. The issue recurred and the vehicle was taken to an independent mechanic who was also locate an area where there was a coolant leak. The mechanic performed a pressure test and found the location of the coolant leak. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was 112,844.

- Onalaska, WI, USA

The contact owns a 2013 Ford Fusion. The contact stated while driving approximately 30 mph, the engine coolant over temperature warning light illuminated. The vehicle coasted to a stop and the contact refilled the coolant level to let the vehicle cool down before continuing to drive. The contact took the vehicle to westfield Ford (6200 South la grange road, countryside, il 60525; (708) 354-8600) who informed the contact that the engine coolant was leaking into the engine and the engine needed to be replaced. The vehicle was not repaired. The contact stated that the failure was related to NHTSA campaign number: 12V551000 (engine and engine cooling) however, the VIN was not included. The manufacturer was not made aware of the failure. The approximate failure mileage was 80,000.

- Broadview, IL, USA

The contact owns a 2013 for Fusion. The contact stated that while driving at approximately 10 mph, the vehicle was shaking while the engine coolant light and check engine warning light was illuminated. In addition, the vehicle temperature gauge changed from cool to hot and the vehicle stalled. The vehicle was towed to an independent mechanic where they informed the contact that it was an inaccurate temperature gauge reading. The vehicle was repaired however, the failure recurred three weeks later. The vehicle was towed to an independent mechanic where it was diagnosed that the engine and engine coolant needed to be replaced and that there was a recall for the failed parts on the vehicle. The dealer was not contacted. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that the vehicle was repaired under NHTSA campaign number: 17V209000 (engine and engine cooing) and that the warranty had expired. The approximate failure mileage was 120,000.

- Decatur, GA, USA

The contact owned a 2013 Ford Fusion. The contact stated that the vehicle was at stand still at a traffic light, when depressing the accelerator pedal and saw smoke exiting from the hood. The contact stated no warning light was illuminated. The contact stated he parked at a nearby parking lot, then depress button to open the hood and saw fire exiting the hood. The contact called the fire department to extinguish the fire. The police was contacted but not reports were filed. The contact stated no one was injured or seek medical attention. The vehicle was not drivable. The vehicle was towed to an impound lot. A dealer was not contacted. The vehicle had not been diagnosed or repaired as of yet. The manufacturer had not been informed of the failure. The VIN was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The failure mileage was approximately 104,000.

- Pittsburgh, PA, USA

The contact owns a 2013 Ford Fusion. The contact stated that her daughter discovered that the vehicle was included in NHTSA campaign number: 17V209000 (engine and engine cooling). The vehicle was taken to al packer Ford West palm beach (1530 N. military trail, West palm beach, fl 33409) to receive the free repair. Several days after the vehicle was repaired, the check engine warning light began to flash intermittently on the instrument panel. Additionally, the evap and stability control warning lights were also illuminated. The contact stated that her son had inspected the vehicle and discovered that the coolant level was below the minimum mark. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 98,000.

- West Palm Beach, FL, USA

The contact owns a 2013 Ford Fusion. The contact stated that while her son was driving at an unknown speed, the coolant warning light illuminated on the instrument panel. The vehicle was taken to duncan Ford Lincoln (125 us-460 bus, blacksburg, va 24060) where the mechanic discovered the coolant leak caused a blown head gasket. The contact was informed that the engine needed to be replaced. The contact associated the failure to NHTSA campaign number: 17V209000 (engine and engine cooling) however, the VIN was not included. The manufacturer was notified of the failure however, provided no assistance. The vehicle was not repaired. The failure mileage was approximately 161,000.

- Christiansburg, VA, USA

The contact owns a 2013 Ford Fusion. When placing the key in the ignition, the service engine indicator illuminated and remained lit. The vehicle was diagnosed by an independent mechanic who referred the contact to South bay Ford (5100 w rosecrans ave, hawthorne, ca 90250, (310) 584-7641). The dealer informed the contact of the diagnostic fees; therefore, the failure was not diagnosed or repaired. The contact mentioned that two other unknown dealers were contacted and advised the contact to schedule an appointment to have the vehicle serviced per NHTSA campaign number: 17V209000: (engine and engine cooling). The manufacturer was notified and a complaint was filed. The failure mileage was 59,000.

- Torrence, CA, USA

The contact owns a 2013 Ford Fusion. While driving approximately 25 mph, the engine coolant alert system displayed a warning that the coolant level was low. The contact immediately turned off the engine, placed the vehicle in neutral, and coasted into a nearby parking lot. The vehicle was towed to the contact's residence. The contact examined the vehicle and noticed that a plastic piece to the coolant pump had deteriorated and that there were several holes in the coolant pump. The dealer (sun state Ford, 3535 West colonial drive, orlando, fl 32808, (407)-299-5900) was made aware of the failure and stated that only a sensor would be installed in the vehicle as outlined in NHTSA campaign number: 17V209000 (engine and engine cooling). The manufacturer was not made aware of the failure. The failure mileage was approximately 85,000.

- Ocoee, FL, USA

The contact owns a 2013 Ford Fusion. The contact received notification of NHTSA campaign number: 17V209000 (engine nd engine cooling); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for recall repair. GEM city Ford Lincoln (5101 broadway St, quincy, il 62305, (888) 532-6840) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.

- Fowler, IL, USA

The contact owns a 2013 Ford Fusion. The contact stated that the vehicle emitted excessive heat from the engine compartment. The contact also detected an abnormal odor. The vehicle was taken to koch 33 Ford (3810 hecktown rd, easton, pa) where it was diagnosed that the turbo was defective and needed to be replaced. The vehicle was not repaired. The contact also received notifications for NHTSA campaign numbers: 16V875000 (seat belts) and 17V209000 (engine and engine cooling), but the parts were not available for the repairs according to the manufacturer. No further assistance was offered. The failure mileage was 56,312. VIN tool confirms parts not available for NHTSA campaign number: 16V875000 (seat belts) and parts distribution disconnect for NHTSA campaign number: 17V209000 (engine and engine cooling).

- Narazeth, PA, USA