10.0

really awful
Crashes / Fires:
1 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
52,006 miles

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« Read the previous 20 complaints

problem #17

Mar 152017

Fusion

  • 97,000 miles
2013 Ford Fusion engine acceleration while driving. I was driving on the freeway at 65 mph with my husband and son. All of a sudden the car accelerated and would not stop. I pumped the breaks, when I realized that was not working I put my foot on the break all the way. The car finally started to slow down but would not completely and the engine was still in acceleration. When I was able to slow it down to a safe enough speed, I put the car in park and turned the engine off. We were able to get it to a dealership 2 miles away where it has been there since. The dealership is great, its Ford corporate that is the problem. This is a major safety recall that needs action right away. We have been without a car for over 2 weeks. The dealership and Ford corporate stated they have not seen anything like this. Ford corporate has walked through steps with the technicians to try and fix the issue. They have replaced many parts and failed at every attempt. They still do not know what is wrong and refuse to accommodate us in any way. I cant even get a return call from Ford corporate. Time for a lawyer. This is a major safety issue and needs to be addressed before someone loses their life driving this car.

- Manassas, VA, USA

problem #16

Dec 302016

Fusion

  • 60,000 miles
The contact owns a 2013 Ford Fusion. While attempting to accelerate from a stop sign, the engine stalled without warning. The failure was persistent. The vehicle was taken to an independent mechanic where it was diagnosed that the electronic throttle body failed and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was approximately 60,000.

- Trenton, GA, USA

problem #15

Jan 162017

Fusion

  • 52,000 miles
We were driving 70mph cruise control on a highway, let off cruise control to decrease speed on the upcoming bypass and the engine immediately powered down and we coasted to a stop on the side of the highway bypass. The engine light and orange wrench appeared. The car would not start thereafter. We had to call family to get out 5 and 7 year old and a tow truck to take the car to a shop.

- Greeley, CO, USA

problem #14

Jan 032016

Fusion

  • 22,000 miles
I purchased this vehicle new delivered to the dealership from another location with just under 200 miles on the odometer. I noticed my first issue when the motor would stall going at a low rate of speed 15-20mph through a parking lot at about 22,000 miles on the odometer and also would hesitate to start. I only assumed it was bad fuel being such a new vehicle. This happened periodicaly up untile the engine gave an over temprature coolant display killing all but idle power to the ingine making the car undrivable. Thus I had the car towed to the dealership at excactly January 3, 2016 with 64,056 on the odometer. I had then noticed recalls for this particular motor in Ford Fusion and escapes with this particular size engine. After the recalls repairs were completed for my vehicle I still experienced engine stalls, but less frequent throughout this period and rough idle at initial start of the engine more frequently as time passed. The over temprature coolant message came on again, at 87,000 give or take ( again towed to dealership so they will have reported milage). I was informed that numerous repairs had to be made and are not covered under any recalls although I feel this vehicle more than meets the criteria for numerous recalls. I have had this vehicle checked for coolant leaks from another certified shop and no hoses have been found to have any leaks.

- King, NC, USA

problem #13

Jul 302015

Fusion

  • 19,000 miles
The right passenger front door latch was replaced with the same defective latch part that has a recall, this door is intermittently sticking which is making me extremely nervous that it is going to fly open while traveling down the road with my toddler or someone else in the car, along with passengers on the road. I am in fear of being locked inside of the car as well, being that it doesn't have any key holes! the door has stuck approximately 5 times since the "repair" at fairwary Ford in burgaw, nc. Also when I place my car in reverse and press the gas pedal there is a delay sometimes before it starts to reverse, this can be fatal if someone is ever behind me!

- Winnabow, NC, USA

problem #12

Oct 012014

Fusion

  • 39,000 miles
The contact owns a 2013 Ford Fusion. While driving at various speeds, the accelerator pedal was depressed but the vehicle failed to respond. The contact would have to restart the vehicle in order for it to resume normal operation. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 39,000.

- Hanover , VA, USA

problem #11

Mar 132014

Fusion 4-cyl

  • 13,900 miles
While driving North on I-25 with cruise control set at 75mph, suddenly the vehicle stop forward acceleration and instantly began decreasing speed. Immediately, I stepped on the accelerator to no available power. The engine refused to communication with the accelerator as the RPM would just increase but no actual power was given to the vehicle. I tried multiple times to get the vehicle to respond but eventually had to pull over because no power was available. Even after somehow avoid 3 lanes of constant traffic, I attempted to start driving again without shutting the vehicle down. During this point all that would still happen was the vehicle would rev the RPM's, but not propulsion was available. I had to shutdown the car completely on the highway shoulder in order to get the car to respond to any time of gas demands. I have heard about the throttle body issue many customers have been experiencing and believe I have the same issue. This is a huge safety concern because losing power while in cruise control at 75mph can lead to catastrophic results. I believe that this needs to be looked into because it causes immediate panic from the driver as they attempt to drive safely out of the traffic. This is the second time this has happened to me in this vehicle. The first time, Ford mechanics blamed the problem on the recalled fuel pump and replaced it. Since clearly that was not the remedy to this problem, I believe that more investigation should be done to understand the full scope of the immediate loss of power that myself and many other have experienced.

- Westminster, CO, USA

problem #10

Mar 072014

Fusion 4-cyl

  • 10,000 miles
While driving at slow speeds (0-10 mph) the vehicle accelerates on its own. Sometimes when pressing the accelerator the vehicle doesn't respond, causing me to have to further press the accelerator, and when the vehicle suddenly responds, it rapidly accelerates.

- Irvine, CA, USA

problem #9

Jan 202014

Fusion 4-cyl

  • 12,500 miles
This problem can happen at any time while driving. You could be going thru an intersection or getting on the high way.the problem is when you step on the gas pedal nothing happens no acceleration. The engine is still running. The car then goes into a limp home mode of sorts, with an top speed of 25 mph then 5 mph then back to 25 mph, it's kind of the feeling you get when there's water in your gas. Going up any hills can be a problem as the engine does not have the power for this task. This creates a serious safety issue that could lead to injury or someone being killed.

- Methuen, MA, USA

problem #8

Feb 102014

Fusion 4-cyl

  • 10,979 miles
Fourth occurrence with this vehicle! driving home from work, approaching roundabout, decelerating from 40mph, vehicle lurched and lost power and began rapidly decelerating. Wrench/powertrain light, airbag light, and engine light all came on. Vehicle towed to dealership. This is their fifth attempt at repair.

- Indianapolis, IN, USA

problem #7

Dec 142013

Fusion

  • 9,000 miles
The contact owns a 2013 Ford Fusion. The contact stated that while coming to a stop, the engine rpms increased excessively as the vehicle suddenly accelerated without warning. The vehicle was not taken to a dealer for a diagnostic. The manufacturer was not notified of the failure. The vehicle was not repaired. The approximate failure and current mileage was 9,000.

- Oberlin, OH, USA

problem #6

Aug 022013

Fusion

  • 66,523 miles
On August 02, 2013, my 2010 Ford Fusion 3.0 while driving on DC metro area 495 highway I noticed that even I have pressing the gas pedal the vehicle started to stalled almost having a mayor accident. I turned off trying to figure out what happens and decided to turned on again and working like nothing happens for at lease two weeks when happens again. I check with the Ford to see if there are having a recalls on that and I was told that they are not receive to many complains on that to create a mayor recalls on that but lookin online I saw alot of complains. That make me believe that Ford motors company knows about the problems and because of the cost of repair and parts and the amounts of vehicle involve on the problems they do not wanted to fixed.

- Landover, MD, USA

problem #5

Aug 252013

Fusion 6-cyl

  • 47,687 miles
While cruising at about 45mph the car suddenly decelerated, the orange wrench light came on, and the car would not accelerate. While idling, the engine was shaking abnormally. This is the third time this has occurred, once at 40mph cruising, and once at about 65mph accelerating. All three incidents have happened about 200 miles apart. All three times I was (barely) able to pull over and restart the vehicle. Each time the car took longer than usual to turn over. Previous to this, there were several incidents when downshifting from overdrive into a passing gear. When the car shifted down, the transmission would thump and shift abnormally hard. The orange wrench light would then come on. I could still accelerate but I would have the same "hard" shift every time I accelerated fast enough to for the automatic transmission to switch into a passing gear. When slowing down to a stop, the car would surge forward each time it down shifted. After a restart the problem was temporarily remedied, until I tried to accelerate while in overdrive again.

- Hamburg, NY, USA

problem #4

Jun 122013

Fusion

  • 500 miles
On two occasions the vehicle spontaneously accelerated while backing out and pulling into the garage. This happened with 2 different drivers and conditions were similar with very low speeds and we were able to stop the vehicle both times by applying the brakes.

- Circleville, OH, USA

problem #3

Jun 072013

Fusion 4-cyl

  • 700 miles
The moon roof window opened with out any button being pressed. Storm rain was starting. There was a lot of auto traffic. I was driving, my wife was sitting next to me and there was a car coming out of a parking lot to the left of me and perpendicular to my car :what happened next simultaneously was: A. auto went into "collision avoidance mode"; windshield several red led warning lights began blinking, and alert noise from auto started, and steering wheel shuttered. The later two actions are not terribly clear to me B my wife started to shout for me to watchout. C I started to press on brakes. Thus avoiding a collision between my car and car to be moving across my path I was told that the car does not stop in any type of collision mode. It just slows down. I did not know whether this avoidance mode was present (at the slow speed I was going in. I did know that when the car was in cruise control and this mode was activated and that avoidance reactions were activated.. I am very concerned that this may happen again. With serious consequences occurring.

- Silver Spring , MD, USA

problem #2

Nov 122012

Fusion 4-cyl

  • 2,524 miles
While driving to work on the highway 65-mph the engine shuts off without warning, the instrumental panel starts acting up as if you are turning on and off the key. They found a lose wire to the instrumental cluster on the second time they replaced the instrumental cluster. It has been taken back six times and now the dashboard shuts down and I lose lights, signals, and other electronic features. I have lost power steering and brakes in between. They offered me an extended warranty"?" it is a shame that a consumer who buys a car from a dealership has to go through the grinder just to get out of their lemon. I just want to get out of this vehicle.

- Coral Springs, FL, USA

problem #1

Dec 012012

Fusion 4-cyl

  • 185 miles
I was traveling at about 40mph and a message flashed on my gauge stating something to the effect engine lower temp. I continued to drive the car and message went away. I later found out that my car had been recalled for possible fire due to engine overheating. I assume that this message is the pre-cursor to what could be a possible fire. I took my car to the Ford dealership and I am awaiting a response from Ford on a possible fix. The car was only 1 week old. I have requested Ford to take the car back and get into a non-affected engine type.

- Harleysville, PA, USA