10.0
really awful- Crashes / Fires:
- 3 / 3
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 35,292 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The contact owns a 2016 Ford Fusion. The contact stated while driving 25 MPH, the electrical system malfunctioned causing the instrument panel to become inoperable. There were several unknown warning lights illuminated. The vehicle was taken to the dealer to be diagnosed; however, the dealer was unable to diagnose the vehicle. The failure recurred and the vehicle was taken to the independent mechanic who was unable to diagnose the vehicle as well. The vehicle was not repaired. The manufacturer was not made aware of the failure. The approximate failure mileage was 52,000.
- Lyons, MI, USA
At approximately 125000 miles, the vehicle displayed the check engine light and was experiencing difficulty restarting after refueling. Local auto parts store code reader displayed etc P1450. Online research pointed to a faulty cannister purge valve. This fault and accompanying symptoms were outlined in recall # 18S32. This recall is not currently applicable to my VIN. Diagnosis performed by sanders Ford in swansboro, nc confirmed faulty purge valve.
- Hubert, NC, USA
My car steering wheel is very tight and I'm wondering what could it be if I fixed everything
- Miami Gardens, FL, USA
Recently, both of the front heated and cooled seats on my Ford Fusion stopped working. I went to my local Ford dealer, where I purchased the car, to have them look at it. They explained to me that the burnt connector is due to a failure of the scme module and that both the connector and scme would have to be replaced at a cost of $596.11. I explained to them that I don't believe the module is failed, and that regardless, a module failure should never result in a connector burning as all this circuitry should be fuse protected against overcurrent without burning. I told them that I believed the module appears to be failed on their diagnostics system because the ground to the module has melted and has thus become disconnected. I completed some investigation and the failure appears to be related to insufficient grounding to the scme module (seat climate control module) under the passenger seat that results in overcurrent to a ground pin to the scme, which results in the connector melting and becoming disconnected from the scme. I am concerned due to fire risk in the passenger compartment as well as any impact this failure may have on the seat airbags. I was able to fix the problem myself by replacing the connector and adding a second ground wire to the scme to provide proper grounding. Attached is a picture of the melted wire harness connector on my car.
- Cranberry Twp, PA, USA
The accessory protocol interface module (apim) fails after a few years, leaving the car phone inoperable on the sync system, forcing the user to manually dial and place calls on their cell phone while driving, which has become illegal in many states as it takes the drivers eyes off the road for periods at a time. The Ford Fusion also has issues with leakage in the trunk. I was under the assumption that I was the only one, until searching the internet to find that various Fusion owners have experienced the same issue. I believe this is a safety issue, because it may start to affect the lights in the trunk or any other electrical systems that run through it, start to rust areas in the trunk, and cause mold if not properly dried immediately.
- Philadelphia, PA, USA
Whenever I unlock my vehicle the trunk opens. Sometimes it opens while driving.
- East Kingston, NH, USA
I was driving on the highway straight with cruise control set and suddenly it felt like I hit a huge pothole, but I didnt. Shortly after 4 dash lights came on which are the ABS, traction control, traction control off, and tire pressure monitor fault. Steering is harder and brakes do not work sometimes. The code, when hooked up comes back as ABS module system. Also after this incident the bluetooth in the car disconnects randomly about every 3 days. I have to unhook the battery to rest it to be able to use the bluetooth function again.
- Baldwin City, KS, USA
My trunk kept popping open once in a while. I finally left my key fob a long way from the vehicle and it still popped open. I eat my lunch in my car at work and I was sitting there and all of the sudden the trunk popped open by itself and then I heard the door locks click open. So I decided when I finished my lunch to lock it up and put my keys back in my office. Later I walked out because someone told me my trunk was open. Not only was my trunk wide open but my door was unlocked. I was home one day and we had temperatures in the 80's that day and the car was wigging out. The key pad on the side was lighting up and fading out and the trunk was clicking like crazy (it was already in the open position) and I kept hearing the doors unlocking constantly. This must've happend all night long because my battery was dead in the morning. I made an appointment at penske Ford in la mesa, ca. I brought it in and he said he never heard of the problem. But online there are quite of few people that have this issue. He asked me about my battery because I told him it killed it and I had to charge it. He looked and it was over 5 years old. So, I replaced the battery. So, my wife told me it was wide open again this morning at 5:30 am. Now I have to bring it back to Ford. Iwith so many people having the same issue. Can't someone make them do a recall on this" why should we have to pay out of our pockets for their inability to build a quality vehicle" now I have to drop it off there and they said that they have to wait for the issue to happen so they can see for themselves. I'm officially carless until they figure it out. Nothing like spending over $22,000 on a car that I can't use. Oh.. also it happens while I'm driving so the trunk pops open and blocks my entire rear view mirror.
- Santee, CA, USA
As I was driving the wrench symbol came on (see manual), then ABS, traction control, engine fluid temp, no directionals, no heat or directionals, no dash lights, low tire pressure, and hill assist lights all came on and off. I was doing highway speeds. While this is a new to me car I have always had Ford including an Excursion and more recently an 07 Focus that died at 300,000. I never had any issues with them albeit they were both new. I am totally disappointed in this vehicle and it really has me thinking about never buying a Ford again.
- Templeton, MA, USA
While in motion the ABS light, traction on/off, and hill assist is not available is lit up. Also, the speedometer is sporadic. Haven't had any work done recently so that isn't the cause.
- Dayton, TX, USA
Steering wheel is locked and no power steering. I think it's due to recalls on Ford Fusion. My car doesn't have one but I think it should. The recall is the electric power assist system. My car is only four years old I shouldn't have this problem. The car was parked when this happened but what if we were on the highway.
- Iron Mountain, MI, USA
I have a new alternator, new battery, but the PCM unit for the fuses is bad.
- Murfreesboro, TN, USA
Cross traffic system fault and blind spot system fault warnings intermittently appear. When this happens the climate control, entertainment control shuts off. All windows other than the driver's window cannot be operated from the driver's control. Other controls on the touchscreen become inoperable. The windshield wipers will turn on and swipe once or twice even though there is no moisture and low humidity. These things will happen while driving and then go back to normal operation while driving two to 20 minutes later. My concern is that there is a module or system that is malfunctioning and while it hasn't been a safety issue yet, I worry that at some point I may be driving and the errors may cause loss of steering or braking or engine to turn off or accelerate or lights may turn off at night which would have a potential to injure or cause a fatal occurrence to myself, my family or an innocent person that happens to be near me. These issues have been going on for quite awhile and no one can seem to find a solution. It was looked at by a Ford dealer, independent mechanics and reported to Ford to establish a record with them. One mechanic feels it is all related to the BCM body control module. I am giving a date below because that is required. The issues began prior to that date and many times since. That is the date we started keeping records.
- Grand Junction, CO, USA
There was electrical malfunctioning taking place and the power steering was malfunctioning and the car would just stall and like lock up everything in it and everything would be flashing on and on inside on and off
- Pueblo, CO, USA
While driving highway speed (70 mph) the car suddenly lost power as I was going up hill and in rush hour traffic. I had to merge all the way to the shoulder and coast down the hill 2 miles to get to a safe location before pulling over and getting out of the car. Thankfully a police office was able to escort me otherwise I could have been killed.
- Canton, MI, USA
Car wouldn't accelerate. Would stall after pumping gas would overheat when idling. Fans were not turning on canister purge valve stuck open causing the fuel tank and oxygen sensor to fail.. runs rough.
- New Braunfels, TX, USA
When the steering wheel is turned all the way to either side, multiple alarm sounds go off in the vehicle including loss of power steering, loss of reverse sensors, loss of hill assist and loss of stability control. This occurs anytime the wheel is fully turned, either stationary or moving. This occurred 2 years ago in the same vehicle and they replaced the computer, after not finding any other issue. Now it is occurring again, same symptoms, same cause. A video can easily be sent if requested.
- Hughestown, PA, USA
Was driving down the road when my car starting driving strange, very rough. Then the climate control system was completely grayed out and a message popped up on my dash 'temporarily lost communication with climate system' while this error message is up, the windows won't go down or up, A/C or heat won't turn on, dash doesn't work at all, doors won't lock or unlock. Very unsafe!
- Brandenburg, KY, USA
My car was serviced by koons Ford in balt, md from May 26th-28th to address a recall that required removal of my engine. After the repair, my car sat in my parking space at home the whole weekend due to covid-19. On the following Monday, June 1st, my car engine exploded on I83 while my husband was using my car to go to work. My car was completely engulfed in fire and totaled. Fortunately, my husband was able to quickly get my car to the side of the road as the cabin started to fill with smoke and jump out. Koons Ford told me that they would "shrink wrap" my car at the lot the police had it towed to and bring it back to "investigate how the fire started." They lied and then told my insurance company that they did not cause the fire. In addition, while I was there waiting in their lobby, they told me they would "get me a rental" in the meantime while they investigate. Not only did they lie and imply I was responsible for causing the fire, they tried to stiff me for the cost of the rental. Only after I pushed back, they finally paid the rental bill. My insurance company has paid for the cost of my lost car which I now am bearing additional costs in my insurance coverage. My car had only been serviced by koons Ford and was not experiencing any problems prior to them working on the recall. I have been without a car going on 2 months now as I cannot afford to take on another 4-6 years of car payments as I was closing on a new home at the same time the fire happened. I reached out to fmc and they said they would have someone from customer service contact me which ended up to be yet another lie.
- Sumter, SC, USA
- Massillon, OH, USA