10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
96,992 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #17

Apr 012022

Fusion

  • 55,000 miles
The contact's partner owns a 2017 Ford Fusion. The contact stated while his partner was driving 40 MPH, the check engine warning light illuminated, and the temperature gauge started rising. The driver stated the vehicle started to vibrate and lost motive power while attempting to accelerate. The driver continued driving to residence. The contact inspected the vehicle and noticed the engine short block needed to be replaced. The contact called the local dealer and made them aware of the failure. The vehicle was not diagnosed or repaired. The manufacturer had been informed of the failure. The failure mileage was approximately 55,000.

- Norwalk, CA, USA

problem #16

Apr 282023

Fusion

  • 101,000 miles
The contact owns a 2017 Ford Escape. The contact stated that while driving approximately 35-45 MPH, the check engine warning light illuminated. The vehicle was taken to the local dealer where it was diagnosed that there was internal engine failure. Additionally, antifreeze was leaking into the spark plugs and the engine was overheating. The vehicle was repaired. The manufacturer was contacted, and the contact was referred to the NHTSA Hotline. The failure mileage was approximately 101,000. The VIN was not available.

- Springboro, OH, USA

problem #15

Apr 012023

Fusion

  • 86,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that while operating the vehicle, the check engine warning light remained illuminated, with a message that the #2 cylinder was misfiring. Additionally, there was white smoke coming from the exhaust. The contact stated that the vehicle was shaking and vibrating, and the coolant level was low. The vehicle was taken to the local dealer who diagnosed that there was water and coolant in cylinder #2, causing severe damage to the engine. The contact was informed that the engine needed to be replaced. The vehicle was not yet repaired. The manufacturer was notified of the failure, but no assistance was provided. The failure mileage was 86,000.

- Bakersfield, CA, USA

problem #14

Jan 012023

Fusion

  • 88,000 miles
The contact's daughter owns a 2017 Ford Fusion. The contact stated that after starting the vehicle, the check engine warning light was illuminated. Additionally, the contact stated that the vehicle was experiencing excessive coolant consumption. The contact used a personal OBD reader to retrieve a DTC code for cylinder #2 misfire. The vehicle was taken to an independent mechanic, where it was diagnosed that the failure was related to Ford Technical Service Bulletin Number: 22-2229. The mechanic referred the contact to the dealer for additional diagnostic tests and repairs. The vehicle was taken to the local dealer, where it was diagnosed that the Engine Long Block and its subcomponents needed to be replaced. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 88,000.

- Reedsburg, WI, USA

problem #13

Feb 132023

Fusion

  • 139,000 miles
The contact owns a 2017 Ford Fusion. The contact stated while having a routine oil change performed on the vehicle, the mechanic noticed that coolant was leaking into the engine, and that cylinder #2 and #3 were miss firing. The spark plugs were replaced; however, the failure reoccurred. On another occasion while attempting to start the vehicle, the vehicle would not start, with the check engine warning light illuminated. An independent mechanic diagnosed the vehicle and stated that the timing belt was worn and that the timing belt needed to be replaced. The vehicle was not repaired. The dealer was contacted but offered no assistance. The manufacturer was contacted, and the manufacturer stated that the vehicle was out of warranty. The failure mileage was 139,000.

- Lynwood, IL, USA

problem #12

Nov 132022

Fusion

  • 149,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that the coolant level was low, and the engine was overheating. The contact stated that the check engine warning light was intermittently illuminated. The contact took the vehicle to a certified mechanic who diagnosed that the engine was misfiring. The contact was referred to the dealer. The vehicle was taken to dealer who diagnosed that the coolant was leaking into the cylinders and that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer was made aware of the failure and referred the contact to the NHTSA Hotline. The approximate failure mileage was 149,000.

- Greenwood, IN, USA

problem #11

Feb 212023

Fusion

  • 58,000 miles
The contact-€™s son owns a 2017 Ford Fusion. The contact stated that while his son was driving at an undisclosed speed, the vehicle hesitated and the engine misfired. The check engine warning light illuminated. The vehicle was taken to the dealer where it was diagnosed that coolant had leaked into cylinder #3, and the engine needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and the contact was transferred to the NHTSA Hotline. The failure mileage was approximately 58,000.

- South Bend, IN, USA

problem #10

Sep 072022

Fusion

  • 40,000 miles
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 40 MPH, the check engine warning light illuminated. The contact stated that the vehicle started losing motive power. There was white smoke coming from the exhaust pipe. The contact drove the vehicle to a dealer who diagnosed that coolant had leaked into the long block and determined that the engine needed to be replaced. The vehicle had not been repaired. The manufacturer had been informed of the failure. The contact researched online and related the engine failure to NHTSA Campaign Number: 17V209000 (Engine and Engine Cooling). The failure mileage was approximately 40,000.

- Lincoln Park, MI, USA

problem #9

Sep 122022

Fusion

  • 66,000 miles
The contact's son owns a 2017 Ford Fusion. The contact stated that the vehicle would fail to start up after multiple attempts. Additionally, the vehicle stalled while driving at various speeds without warning. The contact also stated that white and blueish colored smoke was coming from tailpipe. The vehicle was towed to a dealer and a diagnostic test discovered that coolant had leaked into the engine cylinder. The manufacturer was notified of the failure. The vehicle was not repaired and remained in the possession of the dealer. The failure mileage was approximately 66,000.

- Clinton, MD, USA

problem #8

May 232022

Fusion

  • 107,212 miles
The contact owns a 2017 Ford Fusion The contact stated a more than normal amount of coolant constantly had to be added to the vehicle. After a while, the vehicle began to run rough. The contact stated that while driving at various speeds, the vehicle stalled. The contact would turn off and restart the vehicle and the vehicle would operate as needed. The contact stated that the check engine warning light was illuminated. The contact spoke with a certified mechanic who stated that the failure was related to NHTSA ID Number: 10169807 (Engine and Engine Cooling). The manufacturer was made aware of the failure and opened a case. The contact was informed that the vehicle was not included in the Technical Service Bulletin. The approximate failure mileage was 107,212.

- Granby, MA, USA

problem #7

Aug 302022

Fusion

  • 129,000 miles
The contact owns a 2017 Ford Fusion. The contact stated while driving 15-20 MPH, the vehicle jerked and stalled inadvertently. There was no warning light illuminated. The contact was unable to veer to the side of the road. The contact was able to restart the vehicle however, the failure reoccurred while driving the same day. The contact stated that the failure had been reoccurring increasingly and the vehicle would only start after several attempts. The vehicle was taken to the dealer where it was diagnosed that there was coolant intrusion into the engine cylinders and the failure was associated with Ford Customer Satisfaction Program Number: 21N12. The vehicle was not repaired. The manufacturer was notified of the failure and referred the contact to the NHTSA Hotline. The failure mileage was approximately 129,000.

- Machesny Park, IL, USA

problem #6

May 192022

Fusion

  • 75,000 miles
The contact owns a 2017 Ford Fusion. The contact stated that while accelerating at 65 MPH, the vehicle began to shake and hesitated with the check engine warning light illuminated. The contact stated that the vehicle would not accelerate above 60 MPH; the contact was able to drive the vehicle to the residence. The vehicle was then towed from the home to the dealer where a diagnostic test discovered that coolant had leaked into the cylinders. The manufacturer had been notified of the failure but offered no assistance. The vehicle was not repaired. The failure mileage was approximately 75,000.

- El Paso, TX, USA

problem #5

Jul 072022

Fusion

  • 181,000 miles
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 70 MPH, coolant entered the engine and the engine overheated. The check engine warning light was illuminated. The vehicle lost motive power and stalled in a construction area. The contact refilled the coolant reservoir and drove to his residence. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The approximate failure mileage was 181,000.

- Lexington, KY, USA

problem #4

May 052022

Fusion

  • 108,849 miles
The contact owns a 2017 Ford Fusion. The contact stated while driving approximately 35 MPH, the high engine coolant temperature warning light was illuminated. The contact drove the vehicle to an independent mechanic and was informed that the head gasket needed to be replaced. The vehicle was not repaired. The vehicle was then taken to the dealer to be diagnosed. The contact was informed of coolant intrusion into the cylinders. The contact was informed that the engine needed to be replaced. The vehicle was not repaired. The manufacturer had been informed of the failure. The failure mileage was 108,849.

- Raleigh, NC, USA

problem #3

Aug 302021

Fusion

  • 94,561 miles
The contact owns a 2017 Ford Fusion. The contact stated while driving at undisclosed speeds, he became aware that the check engine warning light was illuminated and there was an engine misfire. The contact took the vehicle to a local dealer to be diagnosed. The mechanic replaced the spark plug; however, the failure recurred. On another occasion, while driving, the vehicle started to overheat. The contact pulled over and added coolant in the reservoir and waited for the engine temperature to cool down before driving to his residence. The vehicle was taken to an independent mechanic and the spark plugs were replaced however, the failure recurred. The vehicle was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 94,561.

- Norwich, CT, USA

problem #2

Apr 282021

Fusion

  • 129,000 miles
The contact owns a 2011 Ford Fusion. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The contact took the vehicle to a parts store for the vehicle to be diagnosed. The contact was informed of a cylinder misfire on cylinder #2. The contact took the vehicle to an independent mechanic to be repaired however, the failure persisted. The contact took the vehicle back to the mechanic who replaced three additional cylinders however, the repairs failed to fix the vehicle. The mechanic diagnosed the failure as a coolant leakage into the cylinder but could not repair the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure. The approximate failure mileage was 129,000.

- Ogden, UT, USA

problem #1

May 182020

Fusion

  • 42,246 miles
The contact owns a 2017 Ford Fusion. The contact stated while driving 70 mph, the temperature gauge increased with no warning lights illuminating. The contact stated that temperature gauge remained high as she felt heat on her feet. The contact stated that the heater core malfunctioned and coolant was leaked into the vehicle. The contact stated she pulled over to the side of the road and at that time the check engine light illuminated. The contact stated that smoke entered the vehicle from the air vents. The contact had the vehicle towed to crossroads Ford of indian trail (88 dale jarrett blvd, monroe, nc 28110) where the vehicle was diagnosed with a heating core failure. The vehicle was currently at the dealer for repairs. The manufacturer was notified of the failure however, no assistance was offered. The failure mileage was 42,246.

- Monroe, NC, USA