10.0
really awful- Crashes / Fires:
- 1 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 20,921 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Vehicle shut down 2 times, once in traffic, did restart, seemingly because of low system voltage caused by a parasitic draw on the battery which has been present since new. Multiple dtc's in history which I can supply, Ford of course knows nothing, but I have seen many complaints on web pages about S550 battery draw.
- Novi, MI, USA
2016 Ford Mustang GT. Evaporator has failed twice (1st time @ 7K miles, 2nd time @16K miles). Each failure caused loss of ac, and resulted in a film building up on all interior window surfaces. Visibility was obscured when driving into the dealership to have serviced during second failure, most likely due to R-134A refrigerant leaking into passenger compartment"!"
- Cary, NC, USA
The power went out while the engine was running, while moving steering wheel froze, ,took to have fixed and power train was damaged from repairs but told it was fixed, but the dash screen keeps going out. Now 3 recalls 2 for seatbelts, front and back, and the cooling system is being recalled for a hose or system malfunction that could cause a fire. Already had the air assembly fixed, now this latest recall. All around this is an unsafe car to drive, it only has 11,000 miles on it and it has had major defects and sever things go wrong. It's a lemon
- Caldwell, ID, USA
Before Feb 2017, smelled smoke in vehicle, but was not aware that this issue was possibly connected to the next issue. In Feb 2017, A/C was not working and saw white smoke. Took vehicle to don davis Ford in arlington, tx and they found a leak new evaporator in A/C. they replaced hoses under the warranty. March 2018 I experienced the same issue and now need a new evaporator.
- Arlington, TX, USA
The contact owns a 2016 Ford Mustang. While starting the vehicle with the air conditioner on, vapors entered the cabin of the vehicle. The vehicle was taken to (fairway Ford, 2323 laurens road, greenville, SC 29607) where it was diagnosed that the evaporator coil failed and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure and did not assist. The failure mileage was approximately 35,600.
- Simpsonville, SC, USA
After about 8 months of purchase of this vehicle the backup camera began to act up. The camera would occasionally go to static or a completely black screen. I had finally managed to have taken a video and produced it for the mechanic to see. They said that they could not recreate the issue so they had blamed the problem on the heat. While I agree it is hot in the state of Arizona, this is something that should have been sorted out during the development cycles of the vehicle and the camera. Arizona the last I checked is a part of the United States where Ford exists as a company and road tests vehicles on account of the heat. These are situations that should have been figured out already. You are not expected to rely on backup cameras, but in a vehicle like this it is an important way of being able to see out the back of the car and is a premium item. This is one of four complaints I have had about this vehicle that have not been resolved.
- Gilbert, AZ, USA
Purchase date 4-16. Eight documented visits to dealer/repair. Other visits where service adviser said to return when system failures were happening, as problem would resolve before I arrived at service. Re water inside, driver door issues, sync, camera/stereo electrical issues include doors will not unlock at times, takes multiple attempts to be granted access into car, thus causing safety concern. Sync goes out fairly regularly including phone function, back up camera, stereo. Currently in shop again since 7-3-17 @ 9 am.(16 consecutive days this trip). Safety concern of most importance to me is the fact that car has lost power multiple times on highway and thankfully has not yet been in a major accident. Quick reflexes of drivers behind me are only reasons that accidents have been avoided thus far. I am told by dealer that this is a throttle body malfunction. Throttle body has been reprogrammed after a near rear end accident ( highway/ intersection/turn). Throttle body went out with no warning car instantly decelerated with no acceleration capability. One week later throttle body fails again causing a near accident that would have been fatal in nature due to the speed of traffic on highway. My 7 yea old was in rear seat. My children are no longer for any reason allowed in the vehicle since October 2016. Throttle body has yet again been replaced June 2017. Third attempt to repair this car with no indication that this is a repair, it seems to be merely a repair attempt as this process of attempted repairs has caused 3 near rear accidents. This car has proven itself to be a danger on the road and a major safety hazard for anyone inside or outside of this vehicle while it is in motion. Low mileage is indicator of how untrustworthy vehicle is to me. It is only driven by me, no passengers allowed. Only driven if another car can not be borrowed. Unresolved issues.
- Summerville, SC, USA
While driving in forward and backing up vehicle complete loss of electric power steering. Including warning cel for service advanctrac, hill assist N/a and traction control. This has occurred on multiple occasions and has been take to dealership multiple times. The loss of power steering is extremely dangerous and almost impossible to control vehicle. 3 times on city streets while turning and 4 times on driveway.
- Diamond Bar, CA, USA
Ford intelligence/not so intelligent this morning I was putting my 2 year old child in her car seat as I normally do with the car started and I placed my purse and the keys in the front seat of the car. After securing my child I closed the door to walk around and get in and the doors were locked. My car was running and my 2 year old baby was frantically screaming in the back seat of the car. Why did this happen" when I contacted Ford, they said the car was not supposed to lock with the keys inside, so why did it happen"
- Little Rock, AR, USA
Takata recall I been dealing with a electrical problem with my car and its brand new. Every time I get in the car and turn it on and drive for about 5 minutes my music turns off and shows the horse symbol displayed on the screen and it comes back on 10 minutes later. But then sometimes it does that and then the display screen turns black and I can't turn on the radio or anything. And that last for a few hours or so.. it's really getting annoying and something needs to be done.
- Cache, OK, USA
- Holland, OH, USA