10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
16,694 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #14

Sep 032019

Mustang

  • 30,335 miles
My car was parked after driving around 2 miles and had been off for around 2 hours.when I returned to car, it would not start and gave me a message saying key was required. Dashboard lights, radio, air blower came on but engine would not turnover, just made clicking sound. I thought key fob was problem so tried the spare one. While waiting for husband to bring extra fob I noticed air coming out of bents smelled like sulpher. When spare fob did not fix problem, we checked the battery and found that the positive battery terminal had excessive corrosion and it was so hot that it was bubbling and the teninal bolt had completely corroded and fell off upon touch. Upon inspection, we also saw that the corrosion had also damaged the end of the battery cable. Five days prior my vehichle would not start after driving around 30 minutes and also said "key required" but when I took the fob apart th O look for battery and put it back together my car started on the next try. Other than that incident, there had been no prior warning that anything was wrong with the battery and I had no issues starting my car.

- Prairieville, LA, USA

problem #13

Dec 122018

Mustang

  • 20,000 miles
TL the contact owns a 2016 Ford Mustang. While driving, the vehicle lost electrical power and the engine stalled. On another occasion, the contact could not open the door to exit the vehicle. When the vehicle was started, the contact was able to open the door and exit the vehicle. The vehicle was towed to carmody Ford (1111 NY-29, greenwich, NY 12834, (518) 692-2246), but the failures could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failures. The failure mileage was 20,000. The VIN was unknown.

- Granville, NY, USA

problem #12

Jul 032019

Mustang

  • 37,611 miles
I drove up to my gym, got out of my car, locked it as usual so nothing out of the ordinary. Went back out to my car about 30 min later and saw smoke billowing from windows... opened my door passenger side and my glove compartment was the source so I open it and all I saw were flames leaping from the top of the compartment and flames coming outta the air vents. Within minutes the entire glove box compartment as well as the dash itself melted onto the floorboard. Some gentleman found a fire extinguisher and put it out before the fire department even arrived. Im just lucky I wasn't in it but this had to be some manufacture defect in the wiring because I believe that it started above the glove box right were the wire harnesses enter the car through the fire break between the car and engine compartment.

- Houston, TX, USA

problem #11

Jul 112019

Mustang

  • 15,000 miles
Hello, I am reporting on stall of 2016 Ford Mustang eco boost, while we are on signal or trying to drive vehicle in ramp suddenly vehicle stops and while bring the stick to neutral and trying to start the vehicle doesn┐T start. This has encountered once at highway which caused a traffic jam for not able to start vehicle for 5-7 minutes, I have reported thrice in last 2 years to service and not received right response on condition, after 6 months recently I encountered the same issue in July 2019 which concerns 4th time. Need support respectively.

- Holland, OH, USA

problem #10

Apr 052018

Mustang

  • 1,500 miles
Vehicle shut down 2 times, once in traffic, did restart, seemingly because of low system voltage caused by a parasitic draw on the battery which has been present since new. Multiple dtc's in history which I can supply, Ford of course knows nothing, but I have seen many complaints on web pages about S550 battery draw.

- Novi, MI, USA

problem #9

Sep 032018

Mustang

  • 17,000 miles
2016 Ford Mustang GT. Evaporator has failed twice (1st time @ 7K miles, 2nd time @16K miles). Each failure caused loss of ac, and resulted in a film building up on all interior window surfaces. Visibility was obscured when driving into the dealership to have serviced during second failure, most likely due to R-134A refrigerant leaking into passenger compartment"!"

- Cary, NC, USA

problem #8

Jan 012017

Mustang

  • 5,000 miles
The power went out while the engine was running, while moving steering wheel froze, ,took to have fixed and power train was damaged from repairs but told it was fixed, but the dash screen keeps going out. Now 3 recalls 2 for seatbelts, front and back, and the cooling system is being recalled for a hose or system malfunction that could cause a fire. Already had the air assembly fixed, now this latest recall. All around this is an unsafe car to drive, it only has 11,000 miles on it and it has had major defects and sever things go wrong. It's a lemon

- Caldwell, ID, USA

problem #7

Mar 272018

Mustang

  • 40,000 miles
Before Feb 2017, smelled smoke in vehicle, but was not aware that this issue was possibly connected to the next issue. In Feb 2017, A/C was not working and saw white smoke. Took vehicle to don davis Ford in arlington, tx and they found a leak new evaporator in A/C. they replaced hoses under the warranty. March 2018 I experienced the same issue and now need a new evaporator.

- Arlington, TX, USA

problem #6

Nov 042017

Mustang

  • 35,600 miles
The contact owns a 2016 Ford Mustang. While starting the vehicle with the air conditioner on, vapors entered the cabin of the vehicle. The vehicle was taken to (fairway Ford, 2323 laurens road, greenville, SC 29607) where it was diagnosed that the evaporator coil failed and needed to be replaced. The vehicle was being repaired. The manufacturer was notified of the failure and did not assist. The failure mileage was approximately 35,600.

- Simpsonville, SC, USA

problem #5

May 112017

Mustang

  • 7,000 miles
After about 8 months of purchase of this vehicle the backup camera began to act up. The camera would occasionally go to static or a completely black screen. I had finally managed to have taken a video and produced it for the mechanic to see. They said that they could not recreate the issue so they had blamed the problem on the heat. While I agree it is hot in the state of Arizona, this is something that should have been sorted out during the development cycles of the vehicle and the camera. Arizona the last I checked is a part of the United States where Ford exists as a company and road tests vehicles on account of the heat. These are situations that should have been figured out already. You are not expected to rely on backup cameras, but in a vehicle like this it is an important way of being able to see out the back of the car and is a premium item. This is one of four complaints I have had about this vehicle that have not been resolved.

- Gilbert, AZ, USA

problem #4

Oct 192016

Mustang

  • 4,572 miles
Purchase date 4-16. Eight documented visits to dealer/repair. Other visits where service adviser said to return when system failures were happening, as problem would resolve before I arrived at service. Re water inside, driver door issues, sync, camera/stereo electrical issues include doors will not unlock at times, takes multiple attempts to be granted access into car, thus causing safety concern. Sync goes out fairly regularly including phone function, back up camera, stereo. Currently in shop again since 7-3-17 @ 9 am.(16 consecutive days this trip). Safety concern of most importance to me is the fact that car has lost power multiple times on highway and thankfully has not yet been in a major accident. Quick reflexes of drivers behind me are only reasons that accidents have been avoided thus far. I am told by dealer that this is a throttle body malfunction. Throttle body has been reprogrammed after a near rear end accident ( highway/ intersection/turn). Throttle body went out with no warning car instantly decelerated with no acceleration capability. One week later throttle body fails again causing a near accident that would have been fatal in nature due to the speed of traffic on highway. My 7 yea old was in rear seat. My children are no longer for any reason allowed in the vehicle since October 2016. Throttle body has yet again been replaced June 2017. Third attempt to repair this car with no indication that this is a repair, it seems to be merely a repair attempt as this process of attempted repairs has caused 3 near rear accidents. This car has proven itself to be a danger on the road and a major safety hazard for anyone inside or outside of this vehicle while it is in motion. Low mileage is indicator of how untrustworthy vehicle is to me. It is only driven by me, no passengers allowed. Only driven if another car can not be borrowed. Unresolved issues.

- Summerville, SC, USA

problem #3

Jan 062017

Mustang

  • 3,100 miles
While driving in forward and backing up vehicle complete loss of electric power steering. Including warning cel for service advanctrac, hill assist N/a and traction control. This has occurred on multiple occasions and has been take to dealership multiple times. The loss of power steering is extremely dangerous and almost impossible to control vehicle. 3 times on city streets while turning and 4 times on driveway.

- Diamond Bar, CA, USA

problem #2

Jan 162017

Mustang

  • 17,000 miles
Ford intelligence/not so intelligent this morning I was putting my 2 year old child in her car seat as I normally do with the car started and I placed my purse and the keys in the front seat of the car. After securing my child I closed the door to walk around and get in and the doors were locked. My car was running and my 2 year old baby was frantically screaming in the back seat of the car. Why did this happen" when I contacted Ford, they said the car was not supposed to lock with the keys inside, so why did it happen"

- Little Rock, AR, USA

problem #1

Sep 072016

Mustang

  • miles
Takata recall I been dealing with a electrical problem with my car and its brand new. Every time I get in the car and turn it on and drive for about 5 minutes my music turns off and shows the horse symbol displayed on the screen and it comes back on 10 minutes later. But then sometimes it does that and then the display screen turns black and I can't turn on the radio or anything. And that last for a few hours or so.. it's really getting annoying and something needs to be done.

- Cache, OK, USA