10.0
really awful- Crashes / Fires:
- 20 / 0
- Injuries / Deaths:
- 19 / 0
- Average Mileage:
- 24,822 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
Ford has exceeded a reasonable amount of time to have the air bags fixed. The letter I received in January states in bold letters that parts are available now and to call my dealership to schedule a repair. It is not April and the dealership still does not have the parts. Ford needs to be held accountable and parts need to be delivered.
- Bremerton, WA, USA
Takata recall. The contact owns a 2004 Ford Ranger. The contact received notification of NHTSA campaign number: 17V788000 (air bags) however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Big country Ford Lincoln (500 w commerce St, brownwood, tx 76801) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Early, TX, USA
Letter from Ford announcing recall (the second time) in January, 2018. Called West hills Ford, bremerton, Washington in January, they do not have parts yet. Called again February 13, still no parts. Called in early March, still no parts. Checked with other Ford dealers, they have same problem. Called West hills 3-26-2018, they do not have parts and don't expect them until mid-May. This is completely unacceptable and Ford is not any help with the solution.
- Poulsbo, WA, USA
Takata recall. The contact owns a 2004 Ford Ranger. The contact received notification of NHTSA campaign number: 17V788000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact contacted cleveland Ford ((855) 534-1919 2496 S lee hwy, cleveland, tn 37311) and was informed that the parts were on backorder. The manufacturer was notified and stated that the parts would be expedited. The contact had not heard back from the manufacturer. The contact had not experienced a failure. Parts distribution disconnect.
- Etowah, TN, USA
The contact owns a 2004 Ford Ranger. The contact received notification of NHTSA campaign number: 17V788000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called a local dealer (brian toliver Ford, 539 East goode road, quitman, tx 75783) and was informed that the parts were not available. The manufacturer was not notified. The contact had not experienced a failure. Parts distribution disconnect.
- Alba, TX, USA
Airbag inflators - January 2018 I received in the mail ' safety recall notice 17S42/NHTSA recall 17V787 and 17V788. I called chapman Ford located at 3951 columbia avenue, columbia, pa in January and they told me they do not have the parts. They told me to call in 30 days. I called again in February and they told me to call them in 30 days again. I called them again on March 19, 2018 and they do not have the parts and have no idea when they will be getting them in. I called chapman Ford located at 1485 manheim pike, lancaster, pa left several messages and they never returned my call. In the meantime, I am driving an unsafe vehicle. It appears the dealerships are clueless on the safety recall notice and do not care about their customer's safety. It has been three months and I am not getting any answers on when my vehicle will be repaired. Thank you for your assistance. Sincerely, [xxx] information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- Columbia, PA, USA
"takata recall" went to dealer twice on this recall, second time made appointment after telling them what it was for, the recall number, vehicle VIN, etc. Took day off work for appointment only to be told they couldn't comply as they didn't have the parts. Why did they make the appointment with no parts? I am tired of the games on this issue. Ford owes me a new truck.
- Elizabeth City, NC, USA
Takata inflators my local dealer tells me Ford is very slow getting parts to them. The service person seemed frustrated. Apparently this is an ongoing problem but yet Ford keeps sending me reminders for the repair.
- Barneveld, NY, USA
Takata recall. The contact owns a 2004 Ford Ranger. The contact received notification of NHTSA campaign number: 17V788000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Crest Ford (26333 van dyke, center line, mi) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was made aware of the issue and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Warren, MI, USA
The contact owns a 2004 Ford Ranger. The contact received notification of NHTSA campaign number: 17V788000 (air bags). The parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called tasca Ford (1300 Pontiac ave, cranston, ri) and was informed that the parts were on backorder. The manufacturer was not made aware of the issue. The contact had not experienced a failure. Parts distribution disconnect.
- Warwick, RI, USA
The contact owns a 2004 Ford Ranger. The contact stated that the recall notice for NHTSA campaign number: 17V788000 (air bags) was received in December of 2017. After contacting the local dealer (astrog Ford, 2028 7th street, parkerberg, wv) and the manufacturer, the contact was informed that parts were available. After taking the vehicle to the dealer on multiple occasions, the contact was informed that the parts were not available. The contact had not experienced a failure. Parts distribution disconnect.
- Belpre, OH, USA
The contact owns a 2004 Ford Ranger. The contact received notification of NHTSA campaign number: 17V788000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair as the recall notice was received over six months ago. The dealer (crossroads Ford of kernersville, 1330 nc-66, kernersville, nc 27284) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was not made aware of the issue. The contact recently received a postcard from tk holdings about them filing for bankruptcy. The contact had not experienced a failure. VIN tool confirms parts not available.
- Walkertown, NC, USA
Takata recall. The contact owns a 2004 Ford Ranger. The contact received notification of NHTSA campaign number: 17V788000 (air bags) and stated that the part was not available within a reasonable time frame to schedule the recall repair appointment. The dealer (larry H. miller Ford lakewood, 11595 w 6th ave, lakewood, co 80215, (720) 643-1545) was unable to verify when the remedy and part would be supplied from the manufacturer and placed on a waiting list with the dealer. The contact later followed-up with the dealer and discovered name was not placed on a waiting list. The manufacturer was contacted but was unable to confirm when the recall remedy part would be available. The contact had not experienced a failure. Parts distribution disconnect. Updated 9/26/18
- Evergreen, CO, USA
Takata recall. The contact owns a 2004 Ford Ranger. The contact received notification of NHTSA campaign number: 17V788000 (air bags); however, the parts to do the repair were unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. Don's Ford Subaru BMW of utica (5712 horatio St, uthica, NY) was contacted and confirmed that the parts were not available for the recall remedy. The manufacturer was notified and was not able to confirm when the parts were to become available. The contact had not experienced a failure. Parts distribution disconnect.
- Dolgeville, NY, USA
Takata recall received notice in December 2017. Notice informs customers parts are available on 1-15-2018. I have been calling dealer(s) and Ford motor headquarters about lack of part issue - was told to keep calling back. Now, I am told from Ford of ocala I must drive an unsafe vehicle just for them to put me on the list for the part - not what the recall says. Recall notice states to call dealer and request a service date on or after 1-15-2018 for recall 17S42. I was told that recall is good only until 3-31-2018 and if not repaired by then, Ford will not repair..
- Ocala, FL, USA
Takata recall we have received emails and mail to take this vehicle to the dealer to get it repaired but when my husband called to make an appointment, he was told they don't have the parts to repair it. We have been told by Ford to not drive it but have no choice. Both of our vehicles have been recalled for the same reason. So what do we do now?
- Williamsburg, VA, USA
I took my truck down to Ford in pensacola February 12, 2015.they inspected the vehicle and I had to pick it up.they said they had to order the airbag parts, and would call me when they came in.I waited 2 weeks and called and they said they still didn't have any. Everytime I called they would tell me they would call as soon as the shipment came in but they never did.I called over a half a dozen times and got nowhere.never heard from them ever again.I did what I could to try and get the problem resolved but they failed on they're part.I'm just worried about driving and my airbag deploying on me now.I have all the papers to show proof.they need to come get my truck and take care of it because its my only transportation I have.if my airbag deploys and I get hurt its not going to be good.so I would appreciate it if someone could take care of this matter for me please
- Cantonment, FL, USA
I called joe cooper Ford in shawnee ok late January and they did not have any parts. I called joe cooper again about 6 different times time today and kept getting put on hold and no one ever picked up and the last time the parts guy that finally answered said he had a couple of parts left and then finally got placed on hold again, then the lady that was going to schedule the appt and took my infomation on the truck and then said they no longer have any parts for my recall and to call late in March to see if they have any in stock. Just worried that I am going to miss out on this recall if they keep running out of parts by the time I call them back to get this fixed.
- Shawnee, OK, USA
Takata recall. The contact owns a 2004 Ford Ranger. The contact received notification of NHTSA campaign number: 17V788000 (air bags); however, the part for the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The contact called anderson Ford Lincoln (2348 us-68, bellefonatine, oh 43311; 937-592-6010) and was informed that they could place her on a waiting list. The manufacturer was not made aware of the issue. Parts distribution disconnect.
- Belle Center, OH, USA
- Galveston, TX, USA