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I travel to from Kansas to Colorado only to get stuck when my car wouldn't start. I would push the start button and car sounded like it wanted to start but wouldn't kick over. Had to have car towed and rent a car to get home. When car repair shop called said Ford had issued a service tech fail on this problem. Basically that they knew of the issue but no recall has been issued. To boot the part was on back order and Ford wouldn't have any for 2 weeks!!!! Meanwhile I can't afford a rent a car for two weeks.
Went to my local Ford dealership in Kansas and they actually had the part. Was the last one. They confirmed that the part was on back order. I purchased the part overnight the part to Colorado so my vehicle could be fixed. I would like to know when does a car part get recalled. I know there is a recall on this part but not for my model.
- Teresa M.,
GARDEN CITY, KS, US
fuel is not getting to the engine
I drove my car just fine on Sunday. When I got in the car to go to work Monday morning, the engine would crank, but it wouldn't start. So I called my mechanic who came over with a machine. They found that fuel was not getting to the engine although I had half a tank of gas. There is no kill switch on my model car, for them to reset thinking I had hit a bump and somehow set off the theft feature that kills fuel to the engine when my car thinks it being stolen(?). They were able to bypass something to get the car to crank which determined the fuel pump was in working order. They were looking for the Fuel Pump Control Module when we found the NHTSA #16V621000, Safety Recall 16S31, which shows the 2013-2015 Ford Taurus models (which I have), "A component within the fuel pump electric module (PEM) may overheat causing a loss of electrical power to the fuel pump. I recall recently that while I was driving one day I could smell something burning, an electrical wiring smell, but since my car still ran didn't think anything about it. When you type in my VIN, this recall does not show up, so Ford won't honor this recall for my vehicle, but it appears that I'm not the only one with the same complaint with this issue. I'm placing a complaint every place I can to draw attention to this. My warranty shouldn't have to pay for it since I'm pretty sure this is a mfg defect.
- Serina L.,