The contact owns a 2018 Ford Transit van. The contact stated that the shoulder harness was improperly mounted to the seat an not to the A-pillar. The contact stated that design failed to allow the passenger to exit the vehicle quickly in the likelihood there was an emergency. Gaudin Ford (6625 roy horn way, las vegas, nv 89118, (888) 301-4776) contacted the designer of the conversion van and stated the contact's concern. The designer and the manufacturer refused to acknowledge the issue. He vehicle was not repaired. The failure mileage was 9,500.

- Las Vagas, NV, USA

1. rain sensing wipers work intermittently barely when driving. Told by sales manager that "they work but it isn't a perfect system" 2. a.M. limited reception in wide open areas in multiple large population areas. Sitting or driving both. Tried to use for 530 a.M. road information & wouldn't work. 3. body roof seal came loose from roof driving home in cold weather. 4. tire pressure sensor fault goes off and on while driving. 5. seat belt height adjustment tab on front passenger side fell off. Not covered by Ford because it is plastic. 6. customer connection power point on drivers seat pedestal missing a mounting nut from factory. We have been told that the power point is not factory because we connected into the port as it was designed for. Stud threads are still unmarked (new). This allows the lower section of ccp to be slightly loose. 7. ac vents on max blowing out 65-70 degree air at idle in 80 degree outside ambient temp. (known issue) 8. overhead A/C louvered vents are breaking internally when adjusted. One entire vent fell out while driving down the road onto my child's head who couldn't touch it. Not covered because they broke but they aren't a mechanical failure. Daughter had scratch on her forehead where it hit her. 10. opened up headlamp lens to upgrade the lights and the low beam pig tail on both lights are already deteriorating from the lens heat. Lightly touched each of the locking clips and without lifting either one and they fell off. High beam which are used much less have perfect locking tabs still. Required to maintain continuity to these lights. 11. last week a plug in the drivers door threshold over frame bolt tripped me when it came up as I was stepping out. Second to fall out. All this told to us under the 36K bumper to bumper yet dealer is willing to charge me for the defective parts.

- Hot Springs, AR, USA