10.0

really awful
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
0 miles

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problem #1

May 022001

(reported on)

Windstar

  • miles
I purchased the evenflo medallion carseat (model #2541113P1, manufactured 25feb00). My 16 month old son is able to unclasp the chest buckle. I have to to stop every few blocks to relatch it. I contacted evenflo about my problem and was told that the buckle had been changed on the newer model and they would send me the new buckle. But, if I use this buckle and it does not hold, evenflo would assume no liability since I had altered the harness. They said this buckle had not been tested on my model carseat so they would not guarantee its safety ( even though they offered to give it to me, interesting don't you think?). I was told by their customer service rep that the best thing to do would be to buy a new seat. This seat cost about $100, and I purchased it because I was told that a five point harness was the safest. I truly cannot afford another seat ( although I will buy one if it is my only recourse). Please advise me on my next step. Thank you for your time.

- Henderson, KY, USA