really awful
Crashes / Fires:
9 / 0
Injuries / Deaths:
10 / 0
Average Mileage:
19,825 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2002 Ford Windstar:

Unsubscribe any time. We don't sell/share your email.

problem #12

Oct 142009


  • 120,000 miles
The contact owns a 2002 Ford Windstar. The contact was driving approximately 30 mph when he crashed into the rear of another vehicle. The air bags did not deploy. The contact sustained injuries to the face and leg and was transported to the hospital via ambulance. A police report was available. The vehicle was towed to an independent repair facility. The manufacturer was contacted in regards to the air bag failure. The manufacturer responded six months later stating that there was not enough impact for the air bags to have deployed and would not provide any assistance. The vehicle was not repaired. The approximate failure mileage was 120,000.

- Milwaukee, WI, USA

problem #11

Apr 232005

Windstar Diesel

  • Automatic transmission
  • 25,000 miles
While driving 35 mph vehicle was involved in a frontal collision. Upon impact, dual airbags did not deploy. No injuries were reported. As a result, the vehicle was totaled. Voq returned no such street. Phone disconnected.

- North Tonawanda, NY, USA

problem #10

Jan 092004

Windstar 6-cyl

  • Automatic transmission
  • 45,000 miles
A car accident occurred on January 9, 2004. Car was hit behind, and the bags did not deploy, but airbag light came on. Van was taken to repair shop twice to fix light. They came to the decision that a code needed to be put in and could only be done at Ford. The van was taken to Ford 4 times, and the light still comes on. First they put in code. 2 weeks passed then light came on again. Van taken back to Ford. It was released to us. After about 5 weeks light came on. They put in the code again. Light came back on as soon as we got to the driveway. We went to Ford again, and they said there was a problem with module. They replaced the module and a whole new air bag system in July. The replacement was done twice due to the first air bag system was defective, the light came on and stayed on the next morning. A complete new system place in the next day. The air bag light came on again then went out. They said it was okay. Light is back on now (March 2005). Now Ford is telling us that a new module has to be placed in because it has burnt out. Also Ford needs to find out what is burning out the electrical system" over $500 worth of work to be done and now not covered by warranty from July 2004" we are not sure if the airbags will deploy in case of emergency. And we have small children to Transport in the vehicle. Spoke to Ford dealer in our area. No help.

- Poughkeepsie, NY, USA

problem #9

Sep 222004


  • 32,000 miles
Both frontal air bags inadvertently deployed partially, while driving over a rail road between 10-15 mph. The dealership inspected the vehicle and found no impact, therefore a sensor must of malfunctioned. The sensor and black box has been sent to the factory for further inspection.

- Vincennes, IN, USA

problem #8

Nov 152003


  • miles
While driving at 50 mph consumer's vehicle was rear ended by another vehicle, causing the consumer to rear-end another vehicle. Upon impact, both frontal air bags did not deploy.

- Compton, CA, USA

problem #7

Aug 252003


  • 15,000 miles
Air bag light illuminated intermittently. Dealer replaced the front air bags, but the light still illuminated intermittently. Dealer was not able to duplicate the problem. Dealer recommended to consumer to bring the vehicle in when the light waa illuminating.

- Old Bridge, NJ, USA

problem #6

Oct 122003

(reported on)


  • 900 miles
While driving vehicle air bag warning light flashed on and off. The dealership serviced vehicle but found no problem. Vehicle was in a severe frontal collision while driving at 30/35 mph. The air bags didn't deploy upon impact. Dealership and Ford customer service were notified. No one from Ford would send someone out to collect information from the collision box. They stated for the consumer to bring in the vehicle after it was repaired so they could check the air bags again. Vehicle sustained over $10,000. Worth of front end damage.

- Oregon, OH, USA

problem #5

Jul 052003


  • miles
The vehicle was involved in a front collision while driving 40 mph. The front air bags did not deploy. The consumer contacted the dealer, who told the consumer to contact the manufacturer. Manufacturer told the consumer to get a diagnostic check with the dealer at the owner's expense.

- Waldorf, MD, USA

problem #4

Oct 042002


  • miles
While traveling about 20mph on a main road another vehicle hit him while traveling through the light at the intersection. The consumer dual airbags didn't deploy. The dealership is aware of the problem.

- Cleveland, OH, USA

problem #3

Jul 222002


  • miles
With the entire front end of my Ford Windstar totally destroyed, it is amazing to me, an all who have seen the vehicle, that the airbags did not deploy. What is even more amazing to me is the lack of concern and complete indifference Ford has displayed with this incident. My husband has contacted Ford custermor relations and Consumer Affairs and initially told that it was our responsibility to have the airbag sensors tested for failure, but, subsequently, they said they would have someone come to the body shop and investigate. No one from Ford ever showed up and the body shop has begun repairs. Also, the body shop was told by premier Ford (dealer in flint, mi), that Ford would not come out and investigate. That fact that Ford feels no responsibility for determining why this failure accured is beside me. I now suffer from extreme anxiety over operating any vehicle and have grave concern over the integrity of airbags as a safety restraint system. All of this at no foult of my own, help me to understand.

- Naperville, IL, USA

problem #2

Jul 052002


  • miles
While driving at 45 mph consumer hit another vehicle head-on, and none of front air bags deployed. Contacted dealer, and dealer was not willing to do anything.

- Lakeworth, FL, USA

problem #1

Jul 062002


  • Automatic transmission
  • miles
Front impact on passenger's side with unknown speed, neither airbag deployed. No injuries.

- White Lake, MI, USA