The contact owns a 2002 Ford Windstar. The contact stated that while driving at 70 mph, there was an abnormal noise and odor coming from the vehicle. The vehicle was taken to an independent mechanic, who diagnosed that the trailing arm needed to be repaired. The vehicle was repaired. The manufacturer was notified of the failure. The approximate failure mileage was 156,000.

- Scottdale, PA, USA

The contact owns a 2002 Ford Windstar. The contact stated that the rear axle failed. The vehicle was taken to a dealer where it was diagnosed that the axle needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 177,000.

- Manesha , WI, USA

The contact owns a 2002 Ford Windstar. The contact stated that while traveling approximately 35 mph, the suspension was unstable, causing a strong vibration and noise coming from the rear of the vehicle. The contact indicated that burning plastic fumes emitted into the vehicle. In addition, the contact mentioned went over a bump and the vehicle was not riding steady. The contact was able to pull the vehicle over and upon further inspection, it was noticed that the rear frame, rear axle and the coil spring fractured. The vehicle was towed to a repair shop who diagnosed that the rear frame, rear brake drums and coil springs needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The VIN was not available. The approximate failure mileage was 90,000.

- Medford, MA, USA

Since I purchased this van from steuben/yates county pro-action in nys wheels to work program, I have had numerous problems with my Ford Windstar. 1st problem was with emission code stating it needed a map censor; 2nd issue was the sway bar broke (was repaired under recall at Ford dealership in elmira, NY Jan 2012). After numerous complaints to the car dealer ship I purchased the Windstar from the garage, their mechanic replaced O-rings in the engine to fix the map censor in Jan 2012 as well. In February 2014 I invested a little over $1,800 in repairs to my mechanic for; tune up, struts and shocks, brakes all around, wheel bushings, and a wheel alignment. I keep the van well maintained with oil changes and lately my radiator is loosing fluid. I always stop in where I maintain it and the business is always topping off the radiator fluid and when scheduled oil changes are due, I am always a quart low on oil. Most recent incident: I will be driving along and the van turns off and turns back on while driving. At night when this would happen I have no headlights for a brief moment but that is still an unsafe van. Also, I get an electric shocked every time I touch the van as I get in to go somewhere. ****this is my first and last Ford!!****

- Painted Post , NY, USA

Suspension:rear:axle cracked where recall part was installed.

- Romulus, MI, USA

The contact owns a 2002 Ford Windstar. The contact stated the brackets on the rear axle were beginning to crack causing the rear tires to lean inward. The vehicle was not diagnosed or repaired. The contact mentioned that the vehicle was previously repaired under recall NHTSA campaign number: 12V195000 (suspension).the manufacturer was made aware of the failure. The failure mileage was 200,000.

- Romulus, MI, USA

We were driving around town and we heard a clunking sound in the back of the van. We took the van into the shop where they discovered a crack in the rear axle. Luckily this did not happen the week before, as we were driving many highway miles or it could have been worse. This was a recalled part and it was taken in at the time of the recall. Two different mechanics in town assured us that it was not our fault but that it was a faulty part. We take good care of our cars. We called Ford directly thinking that they would honor their vehicle and fix a part they knew would break down. They gave us the run around and then never returned our phone calls. This van would had many good years left in it, now it can not be driven!

- Stevens Point, WI, USA

While driving my van I heard a very loud noise and my driver's side tire immediately went flat. I was able to pull the vehicle safely to a stop along the side of the road. I called a tow truck and had my vehicle looked at by the mechanic who informed me that a coil spring around my strut broke which caused my tire to be sliced open from the inside of the tire. I was very lucky I was not going any faster when the spring broke and sliced my tire open. I reviewed issues online that other people were having relating to my issue regarding the make and model of my vehicle. Apparently Ford had a recall on the Windstar coil springs from a different year of the Ford Windstar vans due to the very same problem with the coil springs breaking and causing the tire to be punctured or sliced open from the inside. I am also very concerned after reading that the part had to fail before it would be addressed. It seems that if there is a safety recall it should be completed before a failure occurs and not after. This could have caused a very serious accident had I been on an interstate or even if I were going 55 miles per hour on the highway. I did contact Ford Motor Company regarding this issue and was told that Ford would not assist with the repairs because my vehicle was not recalled for this issue. I own two Ford vehicles and I could not believe that my issue was not of a concern to Ford. I probably will not buy another Ford because of this. My family's safety has to come first and I am not convinced we will be safe if the company won't address these types of safety issues.

- Kane, PA, USA

The contact owns a 2002 Ford Windstar. The contact stated that while reversing, a loud abnormal noise was coming from the rear of the vehicle. The contact discovered that the rear axle was fractured. The vehicle was taken to an independent mechanic, who confirmed that the axle was fractured. The vehicle was not repaired. The manufacturer was notified of the failure. The contact was informed that the vehicle was not included in the NHTSA campaign number: 10V385000 (suspension). The failure mileage was 155,000.

- Lincoln, NE, USA

The sub frame mounts broke disconnecting the steering losing control. We drifted across the intersection and stopped the vehicle as far off the road as possible with the back end still in a lane.

- Mechanicsburg, PA, USA

The contact owns a 2002 Ford Windstar. The contact stated that while driving 30 mph, the rear axle fractured. The vehicle was taken to a dealer. The technician diagnosed the rear axle assembly needed to be replaced. The vehicle was repaired. The manufacturer was made aware of the failure. The failure mileage was 113,722 and the current mileage was 113,762.

- Staten Island, NY, USA

The contact owns a 2002 Ford Windstar. The contact stated that while driving at various speeds, the rear axle fractured. The vehicle was towed to a dealer where it was diagnosed that the rear axle needed to be replaced. The contact stated that the vehicle was previously repaired under NHTSA campaign id number: 10V385000 (suspension) but the dealer only had placed a sealant as a remedy. The contact felt that the dealer should had installed rear axle reinforcement brackets to support the rear axle. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

- Lancaster, OH, USA

Ford found that the rear axle had a hole in it causing the axle to shift to the right. Recall work was done a few years ago. They said it was my fault and would not pay. ABS and traction control light come on however reset when restarted. As of today they don't go off.

- Oak Lawn, IL, USA

The contact owns a 2002 Ford Windstar. The contact stated while driving approximately 25 mph, a loud squeaking noise was emitted outside the vehicle and immediately after there was a strong smell of burning rubber released. The vehicle was taken to a dealer who stated that the rear axle fractured. The manufacturer was notified of this defect. The approximate failure mileage was 118,000.

- Prinston, IL, USA

The contact owns a 2002 Ford Windstar. The contact was included in NHTSA campaign id number: 10V385000 (suspension) and received the recall repair. The contact was driving and the left rear axle fractured and broke. The vehicle was towed to an authorized dealer for further inspection and to be repaired. The contact had been waiting for longer than two weeks for the dealer to schedule an appointment and repair the vehicle. The vehicle was to be repaired by an authorized dealer. The manufacturer was notified of the failure. The approximate failure mileage was 90,000.

- Princeton, IL, USA

Rear axel broke. There has been a recall on this part of the model van. I did take my van in to the "fix" 10/2011. The "fix" did not work. Luckily, I was in town doing errands by myself when this happened.

- Princeton, IL, USA

I lost control on the highway I was driving I hit a pothole and my car when its own way I was coming home from the hospital from just giving birth two day earlier and I kept hearing a weird noise so I took my car to the shop and they said it was the lower control arm.

- Capitol Heights, MD, USA

Rear axle complete fracture separation on drivers side last night 6/4/14 on my Ford Windstar limited edition, 2002. Ford dealer did inspection 3 1/2 years ago as per recall 10S13. It passed inspection according to them (no cracks). 6 months later, they completed the recall procedure by reinforcing the axle in two places (according to manufacture's recommendation as per dealer). Vehicle was towed back to dealer who inspected it and sent photos to Ford manufacturer. Ford refuses to cover the cost (as per the dealer) because recall work was done and vehicle is too old. I called Ford manufacturer to object and ask for reconsideration. Rep who answered cannot go against decision. I asked to speak to a supervisor. He said one will contact me within 2 hours. I received no call as yet.

- Mt. Vernon, NY, USA

After driving approximately 60 miles on rt 95 through boston MA to visit family - I noticed that the car was driving erratic, I wrongly attributed it to it being a windy day - when we arrived home we checked the car for possible problem - that is when my wife noticed that the rear tires were leaning inward - I slid under the rear of the car and noted that the rear axle had cracked - using my wife's car I went to the Ford garage and explained the problem - the service manager asked me to bring it in and they would evaluate the problem. After looking at the car they told me it was unsafe to drive as a result of a cracked axle - by this time I had done a little research on the internet and found that Ford had recalled that particular car for a cracked axle - I told the service manager about the recall - he stated that there was no such recall - I then returned home and emailed the service manager a copy of the Ford corporation recall safety notice 10S13 - they contacted me the next day and told me that the warranty (Windstar safety recall 10S13) would cover the part but not the labor because Ford corporation had already fixed my car under that particular recall - and they were doing a good will gesture by paying for the part. The bill for the labor was $450. Plus a loner car was refused as the car was being repaired. The last paragraph of the (Windstar safety recall 10S13) states - Ford dealers at no charge to customers will reinforce the axles of the affected vehicles as parts are available. If it is determined the axle can't be reinforced, it will be replaced as soon as parts are available. Ford will provide for rental vehicles for customers until the rear axle of their vehicle has been replaced. I don't know where else to turn - I was hoping your organization could send a notice to hampton Ford Hyundai in North hampton nh and ask them to honor the recall...updated 06/04/2014 the consumer stated the brackets were not installed properly. The manufacturer offered to pay for the axle and suggested the

- Hampton, NH, USA

The contact owns a 2002 Ford Windstar. The contact stated that while driving 55 mph, she hard a loud popping noise. The contact had the vehicle towed to the dealer, who stated that the axle was cracked and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage was 111,000.

- Kingston, PA, USA