really awful
Crashes / Fires:
3 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
92,876 miles

About These NHTSA Complaints:

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problem #10

Dec 272018


  • miles
GMC has a special safety recall on their timing chains but provided no help when dealerships fail to notify you before the warranty is out even when you are complaining. When driving the vehicle refuses to move and the rpms just go up. GMC tells you to go back to the dealership that failed to find it to get your money back. Passenger front air bag turns on with little weight to no weigh there! mc danials in marion, Ohio was able to find thatbthey lose calibration and need re calibrated.

- Lewis Center, OH, USA

problem #9

Nov 052018


  • 165,000 miles
The passenger front seat airbag turns on with no one and nothing in the seat. I have been made aware that electrical devices can turn it on but this is not the case, I can have nothing in the seat and it turns on and dings while driving which is a distraction. As for the engine, I have a check engine light one which makes it where the remote start will not work. When we pulled the codes it comes back to the the timing chain which is a known issue because they have a service bulletin out on it.

- Lewis Center, OH, USA

problem #8

Aug 132018


  • 167,000 miles
My clock spring broke causing the cruise control to stop, my suspenion on my car is going out at 167,000 miles maling the car ride horribly, and apparently there is a problem with the wave plate in the transmission there have been multiple complaints about this problem but noone wants to do anything I was driving the moments these occured

- Gay, GA, USA

problem #7

Mar 012017


  • 135,149 miles
The contact owns a 2009 GMC Acadia. The contact stated that the passenger side air bag warning sensor illuminated independently. The vehicle was taken to a dealer where it was diagnosed that the occupant restraint controller needed to be replaced. The vehicle was not serviced. The manufacturer was made aware of the failure. The failure mileage was approximately 135,149.

- Lewis Center, OH, USA

problem #6

Oct 082015


  • 87,500 miles
In September 2014, recall #14187 was preformed and repair on my vehicle. However now is September of 2015, while driving my vehicle, the service airbag light started coming on. Took to dealership to look at under air bag light special coverage and was told it was not covered. Issue for the service airbag light I was told is due to the front seat belt retractor on the driver side. Call GM to complain. Was told original recall was repaired. It seems that this is still an issue even after the recall was done. Now it is the seat belt retractor instead of the tensioner.

- Virginia Beach, VA, USA

problem #5

Dec 022013

Acadia 6-cyl

  • 110 miles
Error code popped up for airbag replacement, then went away. 6 months later it came up again. No recall and now I have to replace the airbag on a 5 year old vehicle.

- Princeton, MN, USA

problem #4

Oct 092014

Acadia 6-cyl

  • 97,000 miles
My son was driving down a residential street which has a right turn/merge over a canal. Upon reaching the right turn the power steering failed and he was unable to navigate the turn. The Acadia drove forward into a large pipe which crosses over the canal. The front of the Acadia was crashed including the front bumper, radiator, head lamps, engine, driver side front panel, passenger side panel, and the frame. None of the air bags deployed during this crash. There is a recall on the side airbags at this time but not the front airbags. There is no recall on the power steering on this GM model. I have had experienced the power steering intermittently fail when turning both left and right. My daughter also experienced power steering failure one week prior to my son's accident. I was in the vehicle with her. This power steering failure is not exclusive to my GMC Acadia 2009. Consumer reports as well as the Acadia forum also has mentioned this power steering failure in other GMC Acadias. The airbags not deploying during this incident is also very concerning. This air bag failure could have caused major injury given another scenario.

- Meraux, LA, USA

problem #3

Jul 122014


  • 120,000 miles
The contact owns a 2009 GMC Acadia. The contact stated while driving 20 mph the front passenger side tire blew and the contact lost control of the vehicle, crashing into a two foot ditch. The vehicle then went through a row of hedges and crashed into a tree on the driver's side. The seat belt did not restrain the contact and the air bags did not deploy. The rear seats collapsed as well. The contact sustained a severe concussion from hitting her head on the windshield, bruised legs, arm, fractured nose, and bruising to the face. The contact was found lying over the console and was taken to the emergency room. A police report was not filed. The vehicle was towed to a collision shop. The contact later received notification of NHTSA recall campaign number 14V266000 (seat belt) however, the part needed for the repair was not available. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.

- Fort Worth, TX, USA

problem #2

Feb 262014

Acadia 6-cyl

  • 82,000 miles
Vehicle was North bound on SC hwy 101, 1-mile South of SC hwy 414. Crossed South bound lane into shoulder of the road- on into small brush and trees. Driver side undercarriage was torn away, with tire/wheel/hub 50 feet behind vehicle, shock/coil spring 20 feet behind and left of vehicle. Driver door window completely shattered with door hinges torn away. Windshield shattered on driver side. Seat belt locked driver firmly in seat. Air bags did not deploy! had just received an "on-star" E-mail check list on 2-24-2014 in which the air bag system was checked in green which indicated it was functional-ok! this is horrifying when safety devices turn out to be non functioning un-safety devices! this SUV was maintained properly in every aspect possible, and would have been considered in excellent condition for the year and mileage.

- Landrum, SC, USA

problem #1

Oct 192011

Acadia 6-cyl

  • 75,000 miles
As per dealer SUV needs a new steering rack and a new steering pump, seatbelt retractor not functioning so airbag not working-to fix items approx $2000 this is a 2009 with 75000 miles and should not need this type of repair.

- Manorville , NY, USA