really awful
Crashes / Fires:
1 / 0
Injuries / Deaths:
1 / 0
Average Mileage:
89,329 miles

About These NHTSA Complaints:

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problem #7

Aug 012017


  • miles
The casings to the seatbelts in the 2nd row have come off along with a lot of other plastic casing such as the floor vent in the back, the front seat reclining knob and others. The electrical system related to the speaker wires and the power door locks and windows are dysfunctional. The airbag light is on not sure if it is from the recall

- Prior Lake, MN, USA

problem #6

Oct 082015


  • 87,500 miles
In September 2014, recall #14187 was preformed and repair on my vehicle. However now is September of 2015, while driving my vehicle, the service airbag light started coming on. Took to dealership to look at under air bag light special coverage and was told it was not covered. Issue for the service airbag light I was told is due to the front seat belt retractor on the driver side. Call GM to complain. Was told original recall was repaired. It seems that this is still an issue even after the recall was done. Now it is the seat belt retractor instead of the tensioner.

- Virginia Beach, VA, USA

problem #5

May 302015


  • 120,800 miles
The contact owns a 2009 GMC Acadia. The contact stated that the second row rear driver side seat belt failed to latch in place without warning. The vehicle was not diagnosed or repaired. In addition, while making a left at approximately 15 mph, the steering wheel seized without warning. The vehicle was taken to a dealer, where it was diagnosed that the steering pump, steering gear, the front struts, and the driver and passenger side front axles needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and stated that the VIN was not included in NHTSA campaign number: 10V375000 (seat belts). The failure mileage was 120,800.

- Westley Chapel, FL, USA

problem #4

Jul 122014


  • 120,000 miles
The contact owns a 2009 GMC Acadia. The contact stated while driving 20 mph the front passenger side tire blew and the contact lost control of the vehicle, crashing into a two foot ditch. The vehicle then went through a row of hedges and crashed into a tree on the driver's side. The seat belt did not restrain the contact and the air bags did not deploy. The rear seats collapsed as well. The contact sustained a severe concussion from hitting her head on the windshield, bruised legs, arm, fractured nose, and bruising to the face. The contact was found lying over the console and was taken to the emergency room. A police report was not filed. The vehicle was towed to a collision shop. The contact later received notification of NHTSA recall campaign number 14V266000 (seat belt) however, the part needed for the repair was not available. The manufacturer was not notified of the failure. The approximate failure mileage was 120,000.

- Fort Worth, TX, USA

problem #3

Feb 052014


  • 130,000 miles
Driver side tensioner assembly, part number 19300368, broke from main wire meshing harness, exposing the retractor belt anchor plate to be free and lose. The end bracket of this 3 point seat belt is not properly secured to the main driver seat because of part number 19300368 braking apart. Seat belt is now a 2 point harness with the seat belt tongue clipping on the buckle on my right hip area and the pillar loop or seat belt adjuster as the other hard point, located above the left shoulder area. Other seat belt issue is located in the second row seat, passenger side. Part number is 19257112 belt kit, left side area of the seat which is near the left hip area. The plastic component which covers the buckle prevents the tongue, connected to the main harness, from releasing when pushing the quick release red color button. Had to brake the plastic cover from the buckle in order to release the tongue freely.

- San Diego, CA, USA

problem #2

Apr 292014

Acadia 6-cyl

  • 67,000 miles
This is in regards to the center row, middle seat belt. My 9 year old was sitting in this seat using the seat belt. I was driving down a hill at roughly 40 mph when the light at the bottom changed so I stopped. My son was leaning a little forward and the seat belt locked up. I told him to lean back and it should unlock. But it did not, it kept clicking like when using a seat belt for a car seat. At which point he became stuck up against the seat and couldn't move his chest. He started panicking so I had to pull over to assist him. I unbuckled the seat belt and let it go in and it locked, completely inside the seat. After pushing in what little slack there was I got it to release and was able to pull it out, but only about 6 inches and then it locked again. I then had to move my child to another seat while on the side of a busy road. The seat belt has remained locked in this position for about 3 weeks. I took the car in last week for an oil change and the recall on the airbags so I asked if they could look at this too. They misquoted us on the price and then proceeded to tell me the only way to fix it was to take the whole seat apart and it would cost roughly $400 and insisted there would be no way for this to be for a recall, as they didn't see it as a safety concern. I have to adamantly disagree. A seat belt locking and not locking could be a very dangerous thing in an accident, or even in a sudden stop.

- Seaside, CA, USA

problem #1

Apr 102014

Acadia 6-cyl

  • 100,000 miles
The second row seat belts that were listed on the NHTSA website for a recall. The dealer bergstron GMC of appleton, Wisconsin says the vehicle does not have a recall for this. The seat belts get jammed when the seat is lowered. One seatbelt connector is broken, and the seat is tearing from the belt connectors. The connectors still get jammed in the seat and are not accessible without having to re lower the seats and fumble with the belt connector. At least one of the connector is exposed with no plastic.

- Appleton, WI, USA