really awful
Crashes / Fires:
8 / 0
Injuries / Deaths:
7 / 0
Average Mileage:
28,500 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #11

Oct 032008


  • 117,500 miles
My wife and I were headed southbound on 685 in round rock, tx in our 2002 GMC Envoy at approx. 9:35 pm when a driver in a mini van ran a red light at the intersection of 685 and gattis school rd. Our vehicle struck them in the rear passenger quadrant. The speed limit is 60 mph at this intersection and we did not have time to brake. Even though the front of our vehicle was crushed into the engine compartment, no airbags deployed. My wife, who is in the habit of wearing her seatbelt (although we still cannot confirm one way or the other) struck the rear view mirror with her head with enough force to break a hole in the windshield where it was attached and break the windshield around it. She was transported to the hospital with a concussion and had for a time gone incoherent and unresponsive with short term memory loss. She has had daily headaches since with some extremely severe. She also had multiple severe contusions down her left side, particularly in her upper left thigh with a large hemotoma that is still giving her problems. Our vehicle was subsequently totaled by the insurance companies. We have contacted GM about the failure of the airbags to deploy and they are currently investigating and sent an investigator to download the computer information last week. There is a police report that was filed by the Texas dps investigating officer.

- Hutto, TX, USA

problem #10

Apr 172006

Envoy 4WD 6-cyl

  • Automatic transmission
  • 25,000 miles
Continued electrical problems with 2002 GMC Envoy. Such as on-star telephone along with radio/cd player, all four doors failing to lock or open including the back hatch. Service air bag light and engine check lights coming on. Reprogram engine/transmission module, also telephone antenna replaced, short in wiring located due to rubbing/pinching during construction, replaced wiring harness. Hundreds of dollars required to identify short in wiring. Transmission operates sluggish until warmed-up vehicle feels as if the brakes are on until it has moved several blocks.

- Springfield, VA, USA

problem #9

Nov 112004

Envoy 6-cyl

  • Automatic transmission
  • miles
While driving 20 mph consumer's vehicle collided with the vehicle in front. Upon impact, both frontal air bags failed to deploy. Driver to sustained minor injuries, and was transported to a hospital. The vehicle was towed to the dealer for inspection.

- Greer, SC, USA

problem #8

Nov 012004

Envoy 4WD

  • Automatic transmission
  • 55,000 miles
After being struck head on by a semi trailer at 40 mph air bags did not deploy. The vehicle was totaled.

- Saint James, MO, USA

problem #7

Oct 272004


  • 60,000 miles
When consumer's vehicle was hit in the front and rear at 40 mph the front air bags did not deploy. Consumer an dpassenger sustained injuries. Vehicle was towed. Then, dealership was notified, but did not resolve the problem.

- Albion, IN, USA

problem #6

Jun 162004


  • Automatic transmission
  • miles
While driving 55 mph driver applied the brakes to slow down the speed and consumer lost control, causing the vehicle to hit a guard rail and roll over three times. Vehicle landed upside down. Upon impact, the airbag did not deploy, and seat belt did not hold the passenger.

- Jackson, MS, USA

problem #5

May 142004


  • 43,000 miles
While driving 30 mph, the consumer was involved in an eight vehicle pile up. Upon impact, the air bags did not deploy. As a result, the driver sustained severe back and leg injuries.

- Denver, CO, USA

problem #4

Jul 032003


  • 13,000 miles
While driving 50 mph vehicle was involved in a frontal collision, but air bags did not deploy. Dealer notified.

- Friendswood, TX, USA

problem #3

Jun 052003

(reported on)


  • miles
The consumer was not notified by GMC about the recall for the air bag 02 V 222 000 and mechanical over ride 03 V 075 000, although the recall applied to the vehicle identification number.

- Santa Clarita, CA, USA

problem #2

Nov 222002


  • miles
Consumer collided in the rear of a tractor trailer travelling approximately 60-70mph. Both the driver and passenger air bags did not deploy.

- Jonesville, VA, USA

problem #1

Jul 172002


  • Automatic transmission
  • miles
Vehicle was involved in frontal collision with point of impact just a little left of the center bumper. Front end, including frame was totalled. Upon impact, neither air bags deployed.

- Lake Charles, LA, USA