10.0

really awful
Crashes / Fires:
9 / 1
Injuries / Deaths:
6 / 0
Average Mileage:
29,465 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #10

Jan 182024

Terrain

  • miles
The air bags will show that they are shut off while we are driving down the road with my wife sitting in the seat and they will also does it if we are just sitting in the drive way. Also they had a recall in the older models of this car for the pvc valve getting clogged and building pressure and causing the lower seal to bust and that happed to my car but they never gave a low oil light when it happed. All that happed was my wife was driving and the lower engine power came on while she was driving in traffic causing her to freak out and feel unsafe with my kids in the car as well. I contacted them about and they said there is no recall for the car at all about it. They clearly still had the same issues in my car because the pvc valve was clogged and then now I-??m loosing all of the oil from my motor. When I went to out oil in it after work I had to add 4.5 quarts of oil to it and it only holds 5 quarts. It still never had a low oil light when I went to start it to get it to level ground so I could check it. Clearly this is a safety issue and I don-??t want it to happen to someone while they are on the Interstate during heavy traffic and potentially cause an accident.

- Georgetown, KY, USA

problem #9

Dec 222021

Terrain

  • miles
Driver side head curtain airbags failed to properly deploy during rollover accident Not my vehicle, this is vehicle accident I responded to, Captain Fire Dept

- Wilburn, AR, USA

problem #8

Feb 242021

Terrain

  • 37,000 miles
Purchased GMC 2017 Terrain 1 month ago today. The first week I had it the engine kept stalling while idling. I took it to the dealership for them to fix. I got it back and it seemed to run hard. 3 days later I found that not one but both key fobs would not work. The battery is brand new. When I spoke to service man at dealership, he stated that one fob was faulty and they would order a new one. I haven't heard back from them...today I got into a front end collision where the air bags did not deploy causing me injury. Only after the fact did the alarm sound and dash message came on stating service airbag. The four way lights would not stay on and the interior lights would not turn off. And there was a smell of something burning.. no return call from GMC.

- Warsaw, NY, USA

problem #7

Apr 102020

Terrain

  • 53,000 miles
The contact owns a 2017 GMC Terrain. The contact stated while coming to a complete stop the vehicle was unexpectedly rear ended which forced the vehicle to slide forward unto the highway, the impact caused the air bags to not properly deploy with the service airbags light illuminating. The contact sustained back injuries that required medical attention, a police report was taken. The vehicle was taken to an independent shop where the vehicle damage was being repaired. The dealer was notified of the failure, however advised the contact to call the manufacturer. The cause of the failure was not diagnosed. The manufacturer was not made aware of the failure. The failure mileage was 53,000. The VIN was not available.

- Fredericksburg, VA, USA

problem #6

Apr 042020

Terrain

  • 45,000 miles
I was making a left turn during a green light my car was in motion. A white van was speeding towards me from the drivers side going straight at me at high speed with a red light. They hit the front drivers end of my car which made my car spin out. The airbags did not deploy. The whole front end of my car was ruined.

- Lake Forest, CA, USA

problem #5

Jul 182019

Terrain

  • 42,000 miles
I was driving down the road at 55 mph when a deer ran out and hit the passenger side of my vehicle. It bounced and rolled off the drivers side. I pulled the vehicle off to the side of the road. All of the electric components in the vehicle were on. The interior lights were on, the hazard lights were flashing and the console was locked up. I pushed the buttons, but nothing happened. The airbags did not deploy there was a message on the screen that say service airbag (but they hadn't deployed). I could smell something burning, the vehicle was smoking and I could hear something popping, I got out to assess the damage and my vehicle was on fire. The vehicle ended up being a total loss.. this is happened in ga and the state patrol did the police report.

- Columbia, SC, USA

problem #4

Jul 262019

Terrain

  • 58,000 miles
While checking the rear view mirror a 1998 Chevy truck came tp a sudden stop on the highway, and I could not miss the truck the driver claimed he thought he had missed his turn, when my SUV collided with the truck. The powder came out but the airbags never did come out, and the passenger seatbelt locked.

- Morganton, NC, USA

problem #3

Dec 232018

Terrain

  • 26,800 miles
Traveling on state highway 136 between 50 and 55mph. The listed vehicle struck a deer causing significant front end damage. Immediately following there was a very strong odor similar to gun powder. The airbag light illuminated and on star came on line in the car due to crash sensor notification. However, there was no airbag deployment.the entire front end of the car sustained damage as well as the radiator. The drivers side front quarter panel also buckled. It is unknown at this time of further damage. The vehicle sustained enough damage to where it required it to be towed to a dealership body shop for further evaluation. Based on the front end and quarter panel damage, there should have been an airbag deployment. The listed vehicle is the only vehicle involved with the collision. The Georgia state patrol investigated and completed a crash report.

- Jasper, GA, USA

problem #2

Jan 312018

Terrain 4-cyl

  • 30,000 miles
I was driving 9pm on a city St rd, coming up on a mile light that was red. The roads were dry on a 5 lane rd. There was 1 car ahead of my car with their brake lights on. Although not noted on police report the car was stopped approx 5 to 7 car lengths prior to the red light. I had began to slow down but did not realize the driver ahead was not slowing down but stopped. I swerved to the right and as noted in pics below the drivers side of car hit the other drivers passenger back corner. I ended up in a parking lot on that corner. Other then the medical term coop to coop that also aided in my head injury, I also hit my head 2 times at my hairline on the steering wheel and then my left cheek. I was diagnosed and sustained a severe concussion/ brain trauma. I went to the emergency room twice for care of worsening symptoms and was incapacitated and out of work for about 6 wks. Which was still to fast to return, but I could not afford being on disability. Following the accident the car was taken to the city tow yard, and was assessed within a week by the ins adjuster as total loss. From there it was taken to a junk salvage business. Due to my incapacitation I had no means to look into concerns related to why the airbags did not deploy. I am a nurse practitioner that now has short term memory loss, migraines, and attention deficit due to the brain injury. I have no way of finding out if the airbag sensors were defective or not because, although I'm attempting to track the car it's been difficult, and unsure of my rights to the car if I can track it down. The bigger surprise was that I received a recall notice on my 2018 GMC Terrain just today, but have no answers on the 2017. Please help in anyway with what I should do. Sincerely

- Livonia, MI, USA

problem #1

Mar 012018

Terrain

  • 2,850 miles
The contact owns a 2017 GMC Terrain. While driving 32 mph, the contact's vehicle struck a parked vehicle. The air bags did not deploy. A police report was filed. The contact sustained injuries to the head and mouth, and sustained a mild concussion. Medical attention was required. It was not determined whether or not the vehicle was destroyed. The dealer and manufacturer were not made aware of the crash. The failure mileage was approximately 2,850.

- Austin, MN, USA