9.8
really awful- Crashes / Fires:
- 0 / 0
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 500 miles
About These NHTSA Complaints:
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I have had my 2003 Honda Accord ex automatic 4 cylinder VIN# [xxx] at nalley Honda in brunswick, ga to be aligned three times. 9-23-03 had recall work and pulling to the right alignment done. Picked car up on 9-26-03 and drove home (St. Marys, ga) approximately 45 miles and car was still pulling to the right and the steering wheel is off centered to the right. Called nalley Honda and spoke with the service director [xxx]. he said bring it back. 9-29-03 second alignment and steering wheel adjusted straight. This time [xxx]. hall gave me a copy of the alignment specifications, but the specifications/tolerances were listed for a Honda Accord from 1998-2002. Picked car up on 10-2-03 and drove home. Car still pulls to the right. Called nalley Honda and spoke with the service director [xxx] and he said to bring it back again. 10-6-03 went on a test drive before leaving it with [xxx] and he agreed the car pulled to the right. Third alignment performed. Picked up car on 10-10-03 and [xxx] stated he and the owner of the alignment shop drove the car and it was satisfactory. Again I take my car and it still pulls to the right as I am driving home. Now the steering wheel has a shimmy vibration and the steering is tight and jerky. Called [xxx] at nalley Honda and he said they cannot do anything else and referred me to american Honda customer service at 1-800-999-1009. I called american Honda customer service on 10-15-03 and spoke with [xxx]. and gave him the above information and he said he would get back to me in 24 to 48 hours. He said he needed to talk to nalley Honda. On 10-16-03 [xxx]. called back and said he had spoke with [xxx]. he said [xxx]. hall at nalley Honda stated the car was satisfactory and said it drove better than his own Honda. [xxx]. suggested I carry my car to another Honda dealership to see if they could align the car to suit me. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).
- St. Marys, GA, USA
- Port Saint Lucie, FL, USA