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bought this car in nov. 2016 had slight vibration at 40 mph thought it was tires. had them balanced, aligned, put new tires on, none of this made a difference. took it to dealer and they said it was bad axles, but they are on national back order. they made out a ticket and said it should be covered under original warranty. since then it has gotten worse and am afraid to drive the car. why isn't there a recall on this problem? is there anyone to contact to file a complaint? should they give me a loaner car until fixed? help
- Philip H.,
Tellico Plains, TN, USA
Vibration due to Driveshaft/axle bushing/bearing bad at 56,000 miles. Purchased as a Dealer Certified used car with 40k miles 2 years ago (traded in 2012 Hyuandai Sonata with seized engine. Hyundai dealer in New Port Richie Fl replaced engine @ 99.500 miles under 100k mi. warranty). Ocean Honda In Port Richie FL took my Sonata in as trade giving me fair market value after engine was replaced. No complaint with Honda dealer service. Honda Dealer replaced my crosstour differential/axle, but returned to dealer 1 week later with a minor vibration. Seems to be tire balance issue, which they are correcting today, at No charge. So I rate Ocean Honda with a 5 star service, manager also called to follow up (nice touch). This model also has one of the lowest number of complaints on your site but is a six cylinder. 4Cyl FWD cars seem to be having most of the problems across Brands of cars.
Hoping to find a better 4cyl SUV somewhere. I love this Website by the way.
Update from Dec 5, 2016: Honda Dealer rotated and balanced all 4 wheels. I'ts much better but not 100%. Still some lesser vibrations at 35Mph and over 65mph. Must be more to it, maybe Tranny issue? Thinking about replacing car. May give American cars another chance since my last Great American cars were a new 1968 Buick GS 350 Skylark and then a new 1994 Lexus es300. Looking at 2008 Cadillac Escalade. Has the least complaints (in Escalade history) at a reasonable price, on this great website.
Update from Mar 6, 2017: Update:3-6-2017
Vibration getting more severe now between 30-40 MPH. I will return to Ocean Honda dealer in New Port Richey FL one more time but definitely will sell the car. Honda and the other Japanese cars (except Lexus) have deteriorated in quality now, worse than the 80's-90's American cars. Will for sure try an American car but, almost Every car on carcomplaints.com has many many defects. So sad. Will also checkout European Models. May need to go back and buy a 1950's-1960's Hot Rod with carburetor Chevy engine and stick shift transmission to get ZERO Defects.
Update from Mar 6, 2017: I meant a 2009 Cadillac Escalade is my original complaint not a 2008. That year had the least defects for a used Cadillac Escalade at a reasonable price on here at carcomplaints.com.
Update from Mar 25, 2017: The vibration never really went away. I just had the wheels balanced again (at my own mechanic and my cost) but the axle/driveshaft vibration remains between 20-35 mph. I will sell the car but cannot find any car (checking carcomplaints.com) that has even near zero defects, except Japanese cars built in the 1980's. Any recommendations would be helpful. It seem all the new electronics are now unreliable, maybe because they are now All, manufactured in China? Looking for a no complaints midsize SUV.
Update from Apr 2, 2017: 4-2-2017
Returned to Dealer who now says the Right front Axle now needs to be replaced as well. Part will come from Calif. this time not to be as long a weight as the left driver axle drive train. When I get it repaired I will sell the car.
Honda, Toyota and Nissans last reliable cars they made were in the 1990's. This can be verified here on carcomplaints.com. A great Web site. 100% reliable car from 2000 through 2016 is almost NON-existent, for any make and any model.
Hernando Beach, FL, USA
Bought 2012 Crosstour that was a dealer demo. No problems noticed until 2015 when slight vibration/shudder seemed to start coming from front right wheel at 20 -25 miles/hour. Has become steadily worse since then and at dealer for annual inspection in 2016, they said it was the left front axle that was going bad. PROBLEM - there is a nation wide shortage of axles in the US and they don't know when they will get one. Service rep said not to go over 60k miles so it will fall under warrantee. Have seem similar posts with same problem where new axle didn't fix the problem. Does Honda even know what the problem is? If it is their problem, they should fix it for free since the part shortage is also their problem and the issue was clearly identified when the car had 53K miles on it.
- Vera P.,
Monroeville, PA, USA