7.4

pretty bad
Typical Repair Cost:
No data
Average Mileage:
14,750 miles
Total Complaints:
7 complaints

Most common solutions:

  1. not sure (5 reports)
  2. honda need to fix (1 reports)
  3. wheel alignment (1 reports)
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This problem may be covered under warranty. Ask your Honda dealer.

problem #7

May 142014

Pilot EX-L V6

  • Automatic transmission
  • 42,000 miles

Took my Pilot to the dreaded money scamming dealer for an oil change and only an ESTIMATE for a wheel alignment. Got the entire yadda yadda schpeel that my upper AND lower control arms were bad, and my bushings were cracked. They actually most, if not ALL, bushings have a piece of metal wrapped with a rubber seal and then metal around that. It is very common in all cars and trucks for the rubber to wear or crack. Most cars go their entire lifetime without getting the bushings or arms changed ever. I listened to the doo doo that came out the managers mouth. I said,"uh huh. OK thank you. I need to talk to my husband about this."

Went home. My husband, (who knows how to fix cars. Just don't have the tools for a wheel alignment) flipped. Called back this dealership (who are from another PLANET) went nuts on the manager about the issues, and demanded to speak to his manager. Within 20 minutes, the manager called back, said they will replace the parts FREE OF CHARGE. I am bringing the car to a local mechanic that my friends use and trust to have him look at the issue on hand. My husband will be marking the arms so we will know if they were actually changed or not. I bring it in Monday, so we will see.

I will update on this problem after the car is serviced. But I will never trust this dealer again.

- Pat G., Cranford, NJ, US

problem #6

Nov 142013

Pilot EXL V6

  • Automatic transmission
  • 55,000 miles

I took my 2010 honda pilot to the dealer for a regular oil change and to my dismay they told me that I need to change both front compliance bushing cost of about $1000. I was shocked because I'm a maintenance freak when it comes to my vehicle. I went home and noticed there has been a lot of compliance bushing issues with other pilot owners. I just want Honda to recall this part as their credibility is at stake here.

- orumbie, Phoenix, AZ, US

problem #5

Oct 202009

Pilot EX-L

  • Automatic transmission
  • 1,200 miles

From day one it pulled to the right. The dealer said to take it to any Honda dealer and they would align it since we were out of state in the Military and needing to travel. But when we get to dealer in another state they wanted to argue, but finally agreed to align it. (This vehicle and the fact that I'm actually wasting my time writing this is really pissing me off even more) They claim to have aligned it, but its always pulled to the right, their claim is that its front wheel drive and the front right is pulling, maybe somewhat true but not this bad.

So, I've just kinda lived with it bothering me on the inside but what can you do with a $36,000 mistake? Now, after 9 months of owning it, there is a problem with the front right half shaft. I took it in for a oil change and it started making a noise afterwards, I dont know if its the cause or not. The mechanic said that it was the half shaft and that they put a stethescope up to it and they have to replace it. After I turn the car into Honda, again, (there is a time that you turn it in for them to look at and then another time for them to fix it later on when they get the part, so I'm without a car because Honda doesnt pay for rentals) and I dont even get out of the parking lot before i hear the noise again. I turn it right back around and have them look at it again. and now its the heat shield on the half shaft, ever heard of that? me either but whatever, they said that they stripped the holes out by putting it in or taking it off and that they'd put one on order. So, did I really need to ask for them to fix it and complain? I guess if I didnt notice then their half assed job would go without notice.

.It was the same exact noise from the begining, the half shaft didnt fix it and then later again, the heat shield didnt fix it. so.... Its a lemon in my book! Still making noise, still pulling to the right. noise is like valves rattling when going up a hill and in a higher gear right before it changes gears and/or bad gas. and sounds like its coming from the A/C fan...

- k9hooker, Columbia, SC, US

problem #4

Dec 162009

Pilot EX 3.5L V6

  • Automatic transmission
  • 40 miles

I bought this 2010 Honda Pilot and at the very first time I driven this car, I noticed that the steering wheel is pulling on right. So I returned it to Honda 2 days after and they fixed it. They said it is normal for a car to pull on side due to the road. I know it pulls on side if the road is banked or a has slope upward from inner edge to the outward edge.

- Roemar C., Pensacola, FL, US

problem #3

Dec 122009

Pilot EX 3.0L V6

  • Automatic transmission
  • 500 miles

We decide to buy Honda for the first time, always own American cars; since the first moment i drove this vehicle I noticed that pulls the right side; I immediately call the dealer and all they did was a test drive, never check suspension or not even go under the vehicle to see if something was wrong they told us "is very normal for this vehicle to pulls to the side", I got very mad and left the dealer.

- Ricardo V., Albuquerque, NM, US

problem #2

Jan 202010

Pilot EX 3.5L

  • Automatic transmission
  • 3,000 miles

i dont know

i dont know

i dont know

i dont know

i dont know

- kevin7100, Baltimore, MD, US

problem #1

Oct 012009

Pilot Touring V6

  • Automatic transmission
  • 1,500 miles

brand new vehicles should never pull at any speed. I have a 1998 Lexus GS 300 with over 125k miles on it, never has been aligned and it tracks straight as an arrow.

- egnatz, Boynton Beach, FL, US