10.0
really awful- Crashes / Fires:
- 3 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 30,365 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
The engine fails to restart on its own from a complete stop at a traffic light or road intersection with the Auto Start/Stop function engaged. Vehicle must be placed in park and attempt to restart. Sometimes restart does not happen for several tries. Has happened 10-15 times over the last 3 years, since around 30,000 miles, and dealership has tried investigating and have failed to remedy after 3 separate visits. Date indicated in this report is the latest occurrence.
- Shalimar, FL, USA
When coming to a stop the vehicle engine-€™s automatic stop/start system stops the engine then multiple warning lights are on and the vehicle fails to restart automatically. Driver must work through a series of steps while sitting at an intersection or stoplight resulting in a vulnerable position.
- Byron Center, MI, USA
The vehicle does not restart when at a stop. the auto idle shut off will not work. This has happened multiple time since we purchased the vehicle. It has been to the dealer multiple times with this problem. When it happens, you must put the vehicle in park and restart the engine. This causes a problem for traffic as sometimes it is very hard to restart.
- Tracy, CA, USA
I have had multiple time of my vehicle's auto stop start feature failing to START after being engaged. When you come to a stop, the car turns off. When you lift off the brake to go the engine cranks for a second, but does not start. The screen says "shift car to P". I am often stuck at an intersection and traffic gets upset we are not moving. There is no warning light or lamp. I have had the vehicle repeatedly serviced by the dealer. They said they cannot replicate the issue. The battery has been replaced several times.
- Altamonte Springs, FL, USA
i driving home from a local costco and slowed to a stop at an intersection not far from my home. The car stalled and would not restart. After several attempts the car completely shut off and I was unable to even turn on any of the accessories. Ultimately I had to have the vehicle towed to a local shop because I was obstructing traffic and was at a dangerous intersection. I late continued to have similar issues after several battery replacements and jump starts. I had my vehicle serviced at a local dealer and they advised that it was the central power module that was bad. I was advised that this also controls the Intermittent Idle control function that is designed to save gas when the car is idle and not running. The car was was not under warranty so I had to pay for the new part and installation. The car is now experiencing similar issues. The car will randomly loose power and most recently will be completely non operational and jump starts are necessary to restart the car. A Keyless start System error has now been appearing randomly. Their is a TSB out for this particular part but have been advised that code has to be present in order the the local dealership to initiate a repair. I am going to attempt to have the vehicle brought to a local dealer for inspection.
- Mableton, GA, USA
Since buying my 2016 Honda Pilot Elite in June of 2021 I have had innumerable instances of my vehicle's auto stop start feature failing to START after being engaged. I believe the first instance was in Sept 2021 (after the lemon law time frame passed for my state). When my vehicle is stopped, I try to hit the gas and the vehicle does not go. At this same time an error happens on the screen that says "shift car to P". The first few times this has happened I tried to shift to P and that did not help. I figured out that it is best (i.e. quickest, I am not sure it is the best for the vehicle) to just turn the car off. Wait a few seconds, and then turn the car back on and put it back into drive and go. Keep in mind that I have cars peeling by me, screaming at me, honking, yelling, etc. all with my 6/7yo daughter in the vehicle. I am often stuck in an intersection going left. Additionally, sometimes but not always, the radio and heat/ac turn off when this happens. This has occurred far more times than I can count but a few examples in bumper to bumper city traffic, when waiting to make a left hand turn in intersections, while taking turns at a stop sign both flat and uphill (which is terrifying), just while being stopped at red lights and having the light turn green, when taking turns to enter a rotary, when trying to go at a yield sign, etc. There is no warning light or lamp. The warning lights/sounds occur while/after its already happened. Sometimes the radio turns off and the heat/ac. I have had the vehicle repeatedly serviced by the dealer I purchased it from. They said they cannot replicate the issue. They have asked me to take video of it which is infuriating and UNSAFE as I am in the vehicle with a child in traffic, sometimes in the middle of an intersection, trying not to get T-boned. We have changed the battery. The dealer has cleaned carbon build up out of something. They continually say it is not an issue and cannot be replicated.
- Niskayuna, NY, USA
Hi, today my 2016 pilot elite stop working on a red light. Once the brake pedal was released, the engine stop and warning lights appeared on the dash board: Neautral message light and Battery light. My wife and two daughters were scared and helpless. Cars were honking. After around 2 minutes and at least three tries to turn on, it finally did. We are happy to know that Honda is working on this matter, thanks.
- Santa Ana, CA, USA
Auto Start for Idle fails at start intermittently. If stopped at an intersection, when proceeding to go, engine cuts off and gear shifts to N, requiring a shift to P and Start pressed before then going to D and continuing. This is always at intersections and the delay puts driver in jeopardy.
- Chesterfield, VA, USA
Keyless Access Unit failure/malfunction per honda service center. While park and turned off, vehicle randomly turns on to accessory mode causing drain on battery and/or alarm to sound when locked/set. No codes or warning or issue prior or since. This issue has noticed and continues.
- Pittsburgh, PA, USA
We own a 2016 Honda Pilot Touring AWD. For many years we have experienced issues with the idle-stop system as the vehicle fails to restart after the engine is switched off. It appears that the battery lacks the power to restart the engine or there may be a deeper issue with the engine restart system itself. We have taken the vehicle to the dealership twice and they cannot detect any issues. We have changed the battery twice, at our own expense, and the issue seems to improve temporarily while the battery is new. This issue is concerning when the engine does not restart at a busy intersection or when turning into incoming lateral traffic. The engine just shuts off and we need to switch to park to restart.
- Austin, TX, USA
A couple of times, while sitting at a stop light, the auto stop feature has failed to restart the car, resulting in a need to completely turn the car off and restart it in traffic. We have also had it occur when stopped at a stop sign and not having the car restart, as we've attempted to pull out in to traffic. We have not taken it to a dealer or service center, and have elected to turn the feature off to mitigate the system failure. There are zero indications that the car won't restart. Occassionally, when we forget to turn the auto start feature off "when it does work correctly" radio audio drops out while the car restarts. This problem has been ongoing for about three years.
- Leonardtown, MD, USA
When car stops due to Auto Idle it then stalls and the engine completely cuts off. Then having to restart the car. This has happened to me an immense amount of times, in streets, freeways and it is going to kill someone. I have on. numerous had near misses where people have barely avoided rear ending me. I have reported to dealer, American Honda and nothing has been done. Every time it has gone into dealer for this they just say they can not replicate it. It is a Lemon and a dreadful defect in this car. something has to be done before someone is killed.
- Carlsbad, CA, USA
2016 Honda Pilot touring Model Issue: Idle-stop Feature While driving the vehicle and comes on the intersection/stop light when you hit brakes the idle-stop feature will turn off your engine but once you release the brakes the engine wont turn on. To able to turn on the engine, you need to turn off the vehicle by pressing ignition button then you need to press it again to turn on engine (is like starting the vehicle again). Here some stances happened while this idle stop didnt work well. Driver at the back, you're using cellphone, start honking and when they by pass you yelling stop using cellphone. Or simple honk you and when you look they're confused as we're you what's going on. Honda or other people saying its related to battery but even with new battery this still happened. If this will not be fix or resolve soon, this cause an accident. either remove this feature or fixed this issue.
- Pleasanton, CA, USA
My 2016 honda pilot will not restart after it idles at a stoplight. This has happened multiple times and is happening more frequently (twice today). Both times today I was in a line of traffic and was in fear that someone behind me would hit me. The dashboard message said to put the car in park but that did not work. I had to turn the car completely off and restart it. The second time it took me three tries to get the car started. The guy behind me was very angry, gesturing and yelling. Road rage is scary too. I had the car looked at several months ago due the same issue and they could not find anything wrong when they ran diagnostics. I cannot recreate the problem on demand. It is sporadic. And scary.
- Overland Park, KS, USA
On multiple occasions, but the latest being 10/19/2022, my car will not restart after the auto idle start/stop feature malfunctioned while at a stoplight this afternoon. The battery is not old, and we recently had it checked because it has been doing this a lot lately. It checked out fine when tested. Something is majorly wrong with the electrical parts when this happens. Lights flash, my hazards didn-€™t even work today, which was very scary and not safe. The only door that would open was my driver side door. This is a huge safety concern and I am now looking for a new car. This has happened at least 20-30 times, but today was the worst. It took awhile to get it jumped off. In the middle of traffic, with my hazard lights not working. Honda really needs to fix this. We took it to the dealership once about this issue and they said nothing was wrong. Please investigate this issue before it causes injury.
- Pearl, MS, USA
My 2016 Honda Pilot has been experiencing an issue with the auto start-stop system, in which the vehicle's engine fails to restart after a stop and/or the dashboard indicators flash on and off with multiple error codes displaying. This has happened many times on the highway and on streets, one time where it would not restart on the highway and cars were going around me on both sides which was very dangerous. I reported this to Honda corporate and opened up a case, which was open for many months while the Pauly Honda dealer in Libertyville, IL and the Muller Honda dealer in Gurnee, IL tried to diagnose the problem. They ended up trying several fixes, including replacing the battery, but nothing has fixed the issue. The dealer also contacted the engineers at Honda Corporate, and they indicated that they were not aware of the issue and have not been able to provide any fixes. This is still an issue today, and the only workaround I have is to disable the auto start/stop function manually, every time I start the car. Dates: - I checked and we actually brought our car into Muller Honda of Gurnee in September 2021 where we reported an issue where "C/S (customer) feels like it wants to die coming to a stop. Dash lights turn off like vehicle died. All displays go dark." They felt that it was "Caused by: Technician verified keyless remote system problem light on dash. Tech found code B12C5 stored in system. Corrected by (Y9300) (6S100) Warranty extension. Keyless start system error with DTC B12C5. BulletinS". This did not fully resolve the issue. - Then in October 2021 we brought the car into Pauly Honda of Libertyville where we again reported the same issue where "Customer states in eco mode the center screen now goes blank then cycles and comes back on." This did not fully resolve the issue. - Then in the spring of 2022 we brought it back to Pauly Honda as more severe issues started occurring. I also opened up Case #13103604 with Honda Corporate.
- Gurnee, IL, USA
The contact owns a 2016 Honda Pilot. The contact stated while driving at approximately 35 MPH, the charging system error light and brake system error lights illuminated. The contact had not taken the vehicle to a local dealer or independent mechanic. The vehicle had not been diagnosed. The vehicle had not been repaired. The contact had researched online and related the failure to NHTSA Campaign Number: 15V668000 (Electrical System). The manufacturer had not been informed of the failure. The failure mileage was approximately 100,000.
- Chicago, IL, USA
Stop/start failure. Engine fails to restart after stopping
- Reading, PA, USA
The infotainment screen and system frequently shut off as you are driving down the road. It has been doing it for years and I-€™ve brought it in to the dealer for them to update the software and other tricks they said they could do. It did not help and the problem is getting more frequent.
- Osceola, WI, USA
- Auburndale, FL, USA