The contact owns a 2018 Honda Pilot. The contact stated while at a stop light and attempting to accelerate the vehicle stalled with an unknown warning light illuminated. The contact stated that he was able to restart the vehicle and the vehicle operated normally. The vehicle was taken to the dealer for another issue and the contact inquired about the failure. The contact was informed that the idle Start/Stop system sensor might need to be replaced. The vehicle was not repaired. The manufacturer was contacted and stated there was a Technical Service Bulletin for the failure however, the vehicle was not included. The failure mileage was 60,000.

- Ravensdale, WA, USA

The auto off/on is dangerous. Multiple time the car does not turn back on and everything turns off. A few times the car started to roll backwards, when on a hill and I took my foot of the break. The car didn't start, I had to reapply the break and push the start button again.

- West Linn, OR, USA

The vehicle routinely shuts off at intersections and is unable to restart. This often causes traffic to back up behind the vehicle and vehicles around us having to make sudden stops. This occurs during normal driving conditions about 3 times/month. It seems to be attributed to the automatic shut-off feature but does not restart as it should when operating properly.

- Sandy Springs, GA, USA

On September 27, 2022 the vehicle start/stop failed at Georgetown Texas highway 195/I35 overpass stop light. When the light changed the vehicle started to move forward then stalled in the left lane. I engaged the emergency flashers, stopped the vehicle, put it in park and proceeded to restart the vehicle. During this event, there were several near misses including a gravel truck. I believe a review of service orders will conclude the vehicle-€™s engine start/stop feature has been problematic for a few years.

- Georgetown, TX, USA

The engine stop feature did not allow the car to restart at multiple stops. I was not able to immediately restart the car. It did restart after some time. This was concerning, since I was stuck on the middle of an intersection. There are no problems if we immediately disable this feature when starting the car.

- Sanger, TX, USA

Was in the middle of an intersection and pressed the button to turn off Engine Idle Mode as I have had instances where it was very slow to go when this mode is on and it delays getting out of the way of other drivers. When I pressed the Idle Off button - the car -€œshut down-€ and went into neutral. I could not get it out of neutral. Pressed D, R, P. Multiple times. Didn-€™t work. Had to press the turn off car button twice to turn off car then it finally restarted. I was stranded in the intersection and almost got hit by several cars. Once it started I pulled into a gas station and the radio stopped working. I turned off the car and restarted. Then the engine wasn-€™t shifting properly. Shut off the car again and went to the dealer. Dealer ran diagnostics and couldn-€™t find a problem. Checked the battery and all other items - no issues. Somebody is going to get killed and now I-€™m scared to drive my car.

- Plainfield, IL, USA

I was on a six lane highway at a traffic light. The idle stop engaged while I was sitting for the light to turn green. I released the break and the car didn-€™t start. I tried to put the car in park and push the start button and the car wouldn-€™t start. I sat through a couple light cycles in the middle lane with my hazards on. I turned off all accessories and the car did start and I was able to drive off.

- North Richland Hills, TX, USA

Sitting at stoplight with the auto start on (turns off at light to save emissions). light turned green took foot off brake, the car died, had to push the start button a few times before car would turn back on. This has happened to us twice.

- Worthington, OH, USA

The engine engages the auto-idle feature but fails to restart at stopping points in the roadway or at intersections. This leaves the occupants stranded in the roadway in traffic congestion. There were no warning indicator lights on the dashboard before the incident indicating a potential issue.

- Claremore, OK, USA

The automatic engine stop-start feature of the car is having serious issues, the car engine shuts off automatically after stopping the car at stop signs/red lights etc and does not restart automatically after releasing the brake. This has been an intermittent issue and has happened noticeable number of times till now. When the system does not restart its asks to pull over without having engine turned on which is conflicting message. I have spoke to the dealership and they say there is no known issues with the system which says otherwise based on my research multiple customers are facing this issue. Though not a huge safety risk, unable to start a car in busy intersection induces some amount of safety hazard.

- Cumberland, RI, USA

We are original owners of the vehicle. At busy intersections, including when in the middle of the intersection for a left turn, the car has shot off with the auto-off feature. Upon removing our foot from the brake the truck shut off completely (engine should have restarted). To restart the vehicle we had to ensure we were in park and restart the engine. This catches the driver off guard and creates a panic which is not safe. This has happened about 10 times since owning the vehicle. During my last service appointment I reported the incident, and they checked the battery to ensure it was not a battery related issue. Since that appointment in February we have had this happen ~3-4 times. There is NO OPTION to just disable the auto off. Se we are doing our best to remember to de-activate it every time we start the engine. I'm taking the car in for service again within the next week and will have them recheck the battery.

- Fairport, NY, USA

This has happened to me about 10 times in this vehicle: I am at a stoplight or stopsign and my "Idle-Stop" system in the Honda shuts down my engine and then when my foot comes off the brake it does not restart like it is supposed to leaving me stranded in the middle of traffic with a non moving vehicle. I think this is extremely dangerous and I am scared this will cause a terrible accident if not fixed. The only way the engine restarts is after about 30 seconds to a minute it finally is able to power back on. Please have Honda issue a recall for this issue.

- Chesterfield, VA, USA

The automatic Stop-Start feature has had multiple issues in the last two years on my 2018 Honda Pilot Elite. The lesser issue has resulted in ALL systems turning off when the brake pedal is pushed all the way down. While the usual, expected result is just the engine cutting off, many times the entire electrical system shuts down. On two (seemingly random) cases, however, the car did NOT restart for quite some time. Once was at an interaction, the other was in stop/go traffic in the rain on the highway. Here is where it could have been catastrophic as I could not even turn on my flashers to warn (in low visibility) that I was stopped while all other traffic was flowing. In neither case did I require a jump start and I have never had any reason to blame the battery. Even in the winter, the car starts right up (here in Virginia). My local Honda dealership is claiming that I need a new battery and a software update. I have a claim in to Honda CustomerCare (even have a Case Manager assigned), but I have not heard from them in the last 3 days.

- Ashburn, VA, USA

On multiple occasions / almost daily the engine auto shut off kills the engine completely. The vehicle needs to be restarted to get moving. This poses as a significant safety hazard. This delay is going to get someone killed. The engine dies at stop lights, stops signs, off ramps and sitting in traffic. A complaint was made to the Honda dealer on 4 or more occasions with them informing us they can not replicate the issue and there isn-€™t a safety recall on it yet. This issue has gotten so bad that I am thinking about selling this car do to a safety issue. Honda is usually a trustable brand and stand by their brand, but some reason they will not admit to this reoccurring problem in the Honda Pilots.

- Woodbine , MD, USA

The automatic stop/start for the engine is failing. It stops at inopportune times, and it is very slow to restart. Sometimes i have to put it in park and push the start button. This has been problematic at intersections and it has been happening more and more frequently. The SUV only has 24,000 miles on it.

- Chevy Chase, MD, USA

Engine unable to restart after stopping at traffic light. When Auto Engine is enabled I have faced this problem multiple times and it was unable to restart. Traffic backed up because I could not go forward. I had to literally shut down everything and then start the engine again. I have already seen this news that you guys are investigating this issue with Honda. Now I disable my engine before I start my journey.

- Mooresville , NC, USA

The engine stop start function fails to "start" the truck in traffic when the failure happens 60% of the time you can follow on dash instructions and restart the truck - the remaining 40% it will ONLY restart after you JUMP Start the vehicle with another car. This has left my Wife Stranded 2 times in a busy intersection and we had to get jump started in the busy intersection While in this state we also could NOT put the vehicle in neutral to move it from the intersection trapping it where it was until it was jump started.

- Valrico, FL, USA

routinely if the auto stop is on the car will stall out when you try to accelerate from a stop. It will completely die, multiple errors will flash on the board. The car will be completely unresponsive. Eventually I have thus far been able to restart the car but it frequently happens at intersections and I am constantly concerned about getting rear ended. The dealership denies there is a problems. I have replaced the car battery and even with a brand new battery the same things happens. Only way to prevent it, is to disengage the idle/stop every single time you enter the car.

- Chapel Hill, NC, USA

As I was coming to a stop light and started to slow down the automatic start/stop system engaged, but the light turned green and when I tried to accelerate the car was not running anymore lights I the dashboard where flashing that I needed to put vehicle in park to start back up. Our vehicle was almost impacted by the truck behind us because he assumed I would be able to speed up instead of having to come to a complete stop. This has happened at least 20 more times since then when I forget to turn off the automatic start/stop feature. It's always when I'm coming to a stop, the suv will not turn back on mostly its inconvenient to drivers behind me that feel I just didn't see the light turn green but a couple of times it has happened when approaching metering lights in the freeway where the cars behind me or in the lane next to me are ready to accelerate not knowing that my car will have to come to a complete stop because of this issue before I car start the car again.

- Vacaville , CA, USA

Auto start stop function is activated at stop light. Upon releasing the brake to accelerate, the car shuts off completely and am unable to restart vehicle immediately. Requires me to push on/off button a few times to get vehicle back on and running.

- Fort Polk, LA, USA