On [XXX] as I was driving northbound on the [XXX] in California going the speed limit there was a sudden loud crash coming from the engine block. After the loud crash, there was a dramatic drop in engine power causing the car to drastically lose speed. Noticing something wrong with the situation and all the service lights displayed on the dash I quickly got off the freeway and pulled off into a parking lot of industrial buildings. Then called a tow to take the car to the Ocean Honda dealership in Ventura CA. The dealership stated that it was a factory issue that they would resolve with Honda. Giving me a loaner they sent me on my way. On [XXX] Ocean Honda contacted me stating that Honda has not approved the work order and that I either have to pay $13,000 for a new engine or tow my vehicle out. And have until EOD of [XXX] to decide. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Camarillo, CA, USA

Dear Sir/Madam, My Vehicle stalls and stutters suddenly when driving. It does not accelerate the way it should. Engine light is on. I called Honda Customer Service and even though it says "Fuel Pump recall" on my vehicle they say they don't know when parts are going to be available. Their responses were very evasive. They said it was a placeholder and were not willing to help me. They don't have any concrete responses to my questions. I asked them when will the fuel pump parts be available for dealers to fix the recall and they asked me to check back in February. I got a letter in December stating that after Jan 2nd they will help with this issue. Now they are saying Feb. My vehicle maybe unsafe to drive and if the engine seizes or is ruined because of the delay in fixing this recall, I would be at a total loss. Please help me. Thanks so much! [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

- Waxhaw , NC, USA

I noticed when driving between 10-30 miles per hour the pilot will stall in between 2 rpm and 3 rpm jumping up and back down, shortly after I received an emission problem alert and the car started driving very strange pulling forward then losing power. Noticed that this is a common problem in Pilots and it is very concerning.

- Gustine, CA, USA

While driving at interstate speeds, without any warning that there was an issue, engine began to run very rough and all warning indicators on the display were active, car slowed and had to pull off onto the road shoulder, very lucky the traffic was lite and was already in the right traffic lane, was able to pull onto the road shoulder quickly. Under heavy traffic and a multiple lane interstate, this type failure would probably resulted in a serious accident involving other cars and personal injury. Engine would restart but was running very rough, all system warning indicators were active on the display. Drove 1/2 mile to safe location at the next exit, parked the vehicle and called Honda for a tow to our local dealership. They indicated the problem was excessive wear to the camshaft. Parts were ordered and repairs are in progress. Drivetrain was still under an extended warranty.

- Lenoir, NC, USA

As of 11/21/23, our honda pilot has approx 75,000 miles, we purchased it new so we are the only owners. A few weeks ago, the vehicle while driving about 45 mph, completely shut off, all lights on the dash cam on and the transmission became disengaged. We were able to shut it off for a few minutes, and drive it about 1/2 mile to the local Acura dealership. The car did not operate normally though, it would only go about 20-30 mph, before the transmission disengaged for a few seconds, then re-engage and continue driving. Acura said it was a producing a bad cam-shaft sensor code, they reset it, but said if it happened again, they would need to open up the engine to inspect the cam-shaft. Two days later, the exact same thing happened, we returned it to the same Acura dealership, where they said the cam shaft, and abunch of other parts needed replacement, at a cost of about $2,500. We had no choice since the car was immobilized. Now, the week of 11/20/2023, a recall regarding the rod bearings was issues, which cause the exact same immobilization issues we experienced, which is very dangerous as a driver. Upon research online, the cam shaft sensor and faulty cam shaft is more common than I expected, and I believe should be investigated before someone is seriously injured. To add, our specific pilot is not showing the engine rod recall, but we have experienced issue with the vehicle in regards to the auto start/stop feature and the car not restarting, as well as cruise control issues where the car will go into neutral at 70+ mph when cruise control is activated. We will probably not have this vehicle much longer because of the issues we have had in the first 75K miles, and the continued safety issues that plague this model. More needs to be done for the safety of it's drivers and passengers.

- Macon, GA, USA

I was on I-44 west of St Louis and between two trailer trucks and the 2018 Pilot started to shake violently and lose power going down that big hill before Lewis road after that it quit and after a 1/2 mile it did it again and shook so bad you thought front wheels were coming off.I took it directly to Napleton Honda in St Peters Mo and naturally they drove the car 6 miles and found nothing wrong. This was on April 22,2022. It did it again on October 31,2023 and at after dark it vibrated again and lost power and we coasted off the highway. I finally got it started and we went home frightened again. We figured no use to take to dealership because they charged 200 dollars to test drive and send us on our way.Please help us we have an unsafe car to drive and they claim it is not a 2018 Pilot under the recall, they are sending letters out to people affected on January 4,2023. Is a person supposed to get killed before they acknowledge they have a bigger problem than what they claim.The second incident happened on October 31,2023 at 54136 miles, the first incident was April 22, 2022 at 41337 miles.

- Sainte Genevieve , MO, USA

While driving at highway speed, the engine stopped. The car coasted to a stop on the side of the freeway. I attempted to restart the car, but the engine would not turnover. The vehicle was towed to a Honda dealership, there the dealer attempted to rotate the engine at the pulley and the engine would not budge. The mechanic did verify that the engine had adequate oil.

- Hampton, VA, USA

The engine failed to restart after the auto idle function engaged at a stop light at a busy intersection. The car shut down, including turning off the tv screens and the a/c etc. and the dash instructed us to put the car in park (it had switched itself into neutral at that point). Once we put it in park it said to push the breaks and start the car. It started back up and we were finally able to move. We were at a busy intersection and it was very scary for us because we did not know what was happening. I-??ve seen small signs of this before and it-??s prompted me to turn off the function, but I don-??t Always remember to do that. It-??s a know issue and needs to be addressed. Most people do not know how to report it.

- North Richland Hills , TX, USA

Vehicle stalls when trying to go after stop when auto start is engaged. Auto start must be manually disengaged and sometimes I forget to press the button. When the engine stalls, people behind me get angry and start making aggressive maneuvers to get around me. Normally I can restart the engine after 15 to 30 seconds but it feels longer than that when I have a long line of cars behind me.

- Henderson , TX, USA

P0741 Torque Converter Clutch Circuit Performance or stuck off. This is one of hundreds of Honda's between the years 2016-2019 that have this same issue, which renders the car undriveable as the torque converter cannot transfer fluid to the transmission from the engine. Honda is aware of this issue, though because torque converters are on "back order" they have not made any attempts to rectify this. Rather, they are waiting for individuals cars to break down and then providing with repairs. Not only is this dangerous, it's unethical.

- Lutherville-Timonium, MD, USA

The contact owns a 2018 Honda Pilot. The contact stated that while stopped, the Auto START/STOP activated, the vehicle shutoff but failed to promptly restart while depressing the accelerator pedal. There were no warning lights illuminated. The vehicle was taken to the local dealer but was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 90,000.

- Homestead, FL, USA

When I came to a stop sign the car died and would not start for several minutes, causing traffic to back up and a dangerous situation at a busy 4 way stop. This has happened on multiple occasions when the auto stop feature is not disabled.

- Siloam Springs, AR, USA

I have taken my 2018 Honda Pilot several times to the Honda Dealer, and they have failed to fix what appears to be a transmission problem with the vehicle. The transmission is burning transmission fluid. The vehicle makes a grinding sound when you shift gears. The gears feel like they are catching when you change them, The transmission gears shift appears to be delayed, slipping/jerking and pulling. This situation is very dangerous to me, my children, and the public. The Honda dealer appears to be stalling, so the vehicle runs out of the warranty. They do little to fix the problem; they keep charging me money and repeatedly replacing the burnt transmission fluid. This vehicle has a lemon transmission that they need to replace. Please help investigate this common problem that so many people are complaining about, and Honda keeps ignoring or excusing the complaints. They are selling unsafe vehicles. The incident/issue is contimous, they have NOT fix the issue. Please review the attached documents. Please contact me with some that can speaks Spanish or is able to translate. Thanks

- Philadelphia, PA, USA

I previously reported issue 11360107 which Honda attributed to a bad battery cell and replaced the battery on this vehicle. I followed up with them that I consider auto-idle-stop functionality that doesn't restart despite the battery being capable of restarting to be a safety issue. I re-iterated to them that I "rebooted" the car by holding the car start button down until the Honda logo appeared in the driver display. The car then proceeded to start and I didn't have any issues with the battery being able to start the car before or after that. As stated in that issue, this happened on the access road of a major Texas Freeway while stopped at a stop light. Cars were flying by at 50 mph with my family in the car sitting at a green light. Honda has apparently issued a "fix" for this, but today I experienced a similar issue at the gas station. Today was different b/c my auto-idle-stop was disabled. My Honda dealership had disabled it the second to last time I brought it in for service, but didn't tell me. I had complained to my dealership about this issue in the past, but the feature had been disabled when I received it, without notating the change in any paperwork. I asked about it the last time I had my car at the dealership and they acknowledged that Honda was telling them to disable the auto-idle-stop on vehicles where the owner said something. Today, July 16th, 2023, I experienced the same behavior when I stopped for gas. The car would not restart, the starter would not attempt to star the car. I had driven about 60 miles in this 100 degree weather in Aransas, Texas. After filling up with gas my car wouldn't start, the electronics worked, the radio came on, but the car wouldn't start. I got out of the car while the electronics were on, went to talk to another person in the caravan. I came back and tried again and the car started. The battery was obviously capable of starting the car without jumping.

- Austin, TX, USA

While driving with auto-idle on, anytime I come to a complete stop and the ide engine engages it fails to restart when I let off of the break.AI message stating accessory mode comes on the screen and the car completely shuts down, requiring me to power off the car completely and push the start button on the car again. It takes a few tries for the car to start. I feel like it is very dangerous for me, my passengers, and all the cars in the vicinity. By my car not moving cars have to merge into other lanes to go around the hazard, which is now my stalled vehicle, or will fail to stop before contact with my stalled vehicle at a green light. This well known and documented issue will cause accidents.

- Ofallon, MO, USA

While stopped at an intersection, the vehicle's Auto Start/Stop technology engaged. When driver attempted to drive, the Auto Start/Stop wouldn't disengage, as a result the car would not start. The vehicle prompted the driver to put the car in park and push the ignition button to start the car, however nothing happened, meaning the car would not start. After about 2 minutes, the car was able to start and the driver was able to continue driving. An immobilized vehicle at an intersection put its passengers at risk, including 2 children under the age of 3. Dealer will be notified of this occurrence.

- Williamsville, NY, USA

Emissions system problem

- Beltsville , MD, USA

Good afternoon, I would like to bring an issue to your attention and file a complaint on Honda Motor Company. Last week, I scheduled an appointment in the Service Department at Russell and Smith Honda to diagnose my 2018 Honda Pilot. My vehicle jerks when driving at a low speed. Russell and Smith diagnosis was a transmission oil flush and a system update with "recommendations to replace the battery and spark plugs" ; total charges to fix the problem was roughly $365 additional to the $110 that I paid for the diagnosis. That same day, I picked up my vehicle from Russell and Smith Honda and refused to pay because its a 2018 truck that I shouldn't be dealing with a transmission problem. As I was driving the truck back home, it started to turn off automatically and an engine light alert would turn on. The truck would start working after turning it back on. Two days after, I took it back to Russell and Smith Honda and advised them of the truck shutting down and I was notified to pay another $100 for a diagnosis which I refused to pay since it was recently diagnosed two days ago. This is putting my life at risk on the streets. The employee who assisted me went inside to ask a mechanic on duty and came back to notify me that I do need to pay for another diagnosis to determine whats wrong. I refused to pay and left the dealership. I called Honda Motor Company on 4/10/23 to advise them of the problem and they created a case #13752705 to further investigate and I advised them if not I will report it to NHTSA. Honda Motor Company requested a copy of the diagnosis and when I called them for an update, the case worker assigned to my case Samir stated they agreed to pay for the transmission flush and system update and they have notified Russell and Smith Honda. The next day I called Russell and Smith Honda to advise them that I will drop off the truck according to Honda Motor Company and they said I need to pay for the recommendations listed on the diagnosis first. Faulty vehic

- Houston, TX, USA

Emissions light comes on due to a faulty Fuel Injector and Catalytic Converter. This continues to show up in multiple forums when it comes to this problem.

- Heartland, TX, USA

The contact owns a 2018 Honda Pilot. The contact stated while starting the vehicle, the check engine warning light illuminated, followed by an emissions message. The vehicle was taken to the dealer and the dealer stated that the fuel injector kit needed to be replaced. The vehicle was repaired but the failure reoccurred. The vehicle was taken to the dealer again and the front catalytic converter was replaced, but the failure reoccurred. The fuel sensors were also replaced, but the failure persisted. The vehicle was not repaired. The manufacturer was not contacted. The failure mileage was 169,187.

- Salem, OR, USA