10.0

really awful
Crashes / Fires:
0 / 1
Injuries / Deaths:
1 / 0
Average Mileage:
87,250 miles

About These NHTSA Complaints:

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problem #2

Aug 052016

H2

  • 120,000 miles
Vehicle had been driven approximately 2 miles from start time, was stationary and unoccupied for approximately 10-25 minutes. Vehicle interior caught fire at the base of the top sitting area of the rear seat, flames from fire melted the over head interior light and ignited a fire on the head liner, which caused the fire to spread under neath the headliner and roof of the vehicle, melting the exterior paint. There was no prior indication of burning when driving or after parking the vehicle prior to the fire. Fire department advised it was believed to be related to rear seat heaters malfunctioning causing combustion that lead to an interior fire. Doors were locked prior to the fire, and store surveillance didn't show any signs of exterior tampering with the vehicle.

- Gretna, LA, USA

problem #1

Aug 072009

H2

  • 54,500 miles
I purchased a 2006 Hummer H2 at cerritos Hummer. I currently have almost 55,000 miles. Today I was parking my car and noticed the steering was extremely hard to turn. Also the brakes were really weak. I used all the energy I had to get into a gas station driveway. I drove about 1 block because I needed gas where I noticed oil dropping under the car. I checked under the hood and the oil was coming out near the power steering pump. I opened the power steering reservoir and saw that there was very little oil because it had dropped under my car. My steering is too hard to turn and the brakes are almost non existent pulling into the gas station. I called cerritos Hummer and talked to their service manager and he said I was past warranty. I told him that there was a recall on this exact problem, but he said no and got very loud and mean to me. I told him he did not have to get mean because he can only do what the computers and protocol suggests, but he did not do enough research prior to rejecting any recalls. He said I would have to tow my car there and they would have to inspect and the charges could be high depending on the problem. I said there was a recall but he rejected it again in a strong tone. I did not want to argue in case they have to repair my car. I think that this problem is a serious health issue because a weak person would not have the strength to pull into the parking lot as I did. I pulled various muscles in my arms and shoulders steering the car into the gas station. I do not have another car and I don't think I can pay the cost to have my car towed approximately 25 miles to cerritos Hummer. They said they would not pay any tow charges nor inspection costs nor costs to repair the problem. I spend way too much money at their dealership to be treated this way. I am usually an easy going guy, but the treatment he gave me really angered me. My back arms and shoulders hurt because the steering was so hard.

- Garden Grove , CA, USA