6.2

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
12,000 miles

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problem #1

Nov 012014

Equus

  • 12,000 miles
I would like this email forwarded to the CEO of Hyundai usa or who ever can help a customer who has purchased an Equus. I refuse to speak with customer service as they are totally useless and don't understand my concerns. My car has been at the keiffer Hyundai shop for now going on 5 months. To this day you have spent over $30,000 on parts and labor on my car and yet to figure out what is going on. My questions is - are you using my car as a test bed if so then why am I paying $575 per month loan on my car when you should be doing that. The service dept. Manager is also very frustrated in how you are handling this. If I got an Equus to drive while you are fixing mine then I would not be complaining - but I have had everything except that - elantra and Santa Fe. I have asked your customer service people to help buy back my car and they refuse. I have asked to exchanged my car and they also refused. What is next"?? when will I get my car back??? how long is too long when it comes to customer not having their car. If I had a chance I report this all over. I bought this car from a Hyundai dealership in lima, oh therefore it was checked out... why did a Hyundai dealership sell me a lemon??"

- Weddington , NC, USA

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