10.0

really awful
Crashes / Fires:
3 / 1
Injuries / Deaths:
0 / 0
Average Mileage:
3,182 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #50

Aug 302023

Palisade

  • miles
Vehicle front and rear suspension has unsafe shock/strut equipment, which causes lack of control while driving, audible noise within the passenger compartment, and rough handling.

- Los Angeles, CA, USA

problem #49

Jun 012023

Palisade

  • miles
Recall 235 was performed incorrectly by a dealership in Tacoma, WA. My Palisade 2020 has an OEM trailer hitch and wiring harness. The dealership completed the inspection in spite of the fact that the instructions say not to when there is an OEM hitch and wiring harness. The Tacoma dealership pulled the trailer fuses and my local dealership in Kirkland WA refused to do the harness replacement. They said Hyundai would refuse to pay for it. I am also trying to get the dealership I purchased the car from three months ago to do the install. But that is in another city. The updated 235 recall is now out with the repair procedure shown and I am having trouble getting dealers to do the harness replacement due to the fact that they say there are 0 recalls left to do for my Palisade. I need your site to show that the replacement recall (just issued) is needed for my car. It is Recall 23-01-044H and is an update of the original 235 recall.

- Issaquah, WA, USA

problem #48

Aug 182022

Palisade

  • miles
We received a Safety Recall for the Tow Hitch on our 2020 Hyundai Palisade. We took the vehicle to the dealership last summer and they removed the fuse and therefore, disabled the towing ability of the vehicle. It has been over 5 months since this was done. Hyundai still does not have a solution for the Safety Recall. What can be done to bring a resolution for this Safety Recall?

- Schuykill Haven, PA, USA

problem #47

Dec 132021

Palisade

  • miles
This issue was first noticed on December 13th, 2021, and has been an ongoing frustration. I am constantly getting this error: "Parking Sensor Error or Blockage." Please take a look at the attached picture as a reference. On February 8th, 2022, I brought my Hyundai Palisade to the dealer's service department for them to find out what may be wrong. Their technician notes: "Scan all modules for codes with GDS. No DTC in any module. Drove vehicle testing all front and rear sensors, and all are working as designed." Please see attached PDF of the service department's official printout. But I have had the same repeating issue since, most recently, last week. Something must be wrong with these technicians. Last year I had the front passenger window whistling sound issue, and technicians said after driving the Palisade that nothing was wrong with it and everything was working as designed. Time after, Hyundai issued a recall because of this issue! I don't trust the service department, and driving this car with a faulty sensor is a concern. Please advise, as the warranty period might be almost over, and I don't know what else to try. We barely use this car; while not in use, it's parked inside a garage and, when used, is for road trips.

- Cutler Bay, FL, USA

problem #46

Sep 182022

Palisade 6-cyl

  • miles
On the 2020 Palisade SEL Premium the blue tooth voice recognition for calling out and siri request only works when the iPhone or Android phone is connected through the counsel USB. (CARPLAY) When not connected with the USB cord, but connected through the Bluetooth to the phone, the phone can receive and call out by touching the screen. Also, phone contacts shown on the screen through the Bluetooth can be retrieved by manually panning through the contacts and toughing the contact to be called. When a call is received through the Blue tooth, again you have to take your hand off the steering wheel and eyes off the road to find and touch the screen receiver button. The steering wheel phone buttons do work unless again the phone is connected through USB cord / Carplay. This is an Epic Fail for this model Hyundai and sets a big question for their advancement into Bluetooth technology. Also, I question their concern for driver and pedestrian safety, with the driver taking his eyes off the road and their hand searching the the monitor screen to manually answer or use their phone.

- La Grange Park, IL, USA

problem #45

Sep 112022

Palisade

  • miles
Turned into a parking spot, my palisade immediately jumped forward accelerating on its own it began driving by itself, bouncing off of one vehichle to another and pushing the car in front of me backwards then sideways. i had no control over this car. i did not have my foot on the gas as i checked. i finally hit the park light and the car stopped. I need something done asap as i need a vehichle. My car as towed to the dealershipon sunday this is now thursday hyundai is supposed to be in touch but i have not heard anything

- Dubois, PA, USA

problem #44

Jun 212022

Palisade

  • miles
I approached the intersection slowly and stopped completely to turn right. There were a couple of vehicles in front of mine. I pushed the 'Auto Hold' button while waiting on the Red light. A second later, I felt the car moving on its own and stepped on the brakes. The car did not stop and went forward and crashed into the vehicle in front of me. My vehicle did not stop after the initial collision and accelerated more on its own and went forward. I pushed the 'Park' button to stop the car but it did not work and the vehicle kept moving forward fast and hit another car. It still kept moving fast until it hit other things. The car stopped after it went through a wire fence and hit a tree. The brake did not work at all. The car never stopped once it started moving on its own. Forward collision warning never came when it was approaching the first vehicle in front of mine on its own. The 'check engine' light was on for 3 days and disappeared on its own about 1 month prior to the accident. I tried to take it to the service center immediately but the earliest appointment I could get was in June. The service adviser at Hyundai service said there was nothing that they can do since the warning light was not on when we asked for a service check on 6/11/22.

- Centennial, CO, USA

problem #43

Aug 092021

Palisade

  • miles
The rear windshield shattered unprovoked. This was only 3 weeks after being repaired for the same issue. This is the third time.

- Monroe , NJ, USA

problem #42

Jul 142021

Palisade

  • miles
My back windshield shattered unprovoked once again. This is the second time.

- Monroe , NJ, USA

problem #41

Aug 042021

Palisade

  • miles
While driving in heavy rains, check engine light comes up and vehicle starts vibrating. Once the vehicle is stopped and restarted the light & vibration goes away. This happened twice in 2 months ( July & aug 2021) and while driving in Interstate. I did report to the dealer/service manager after the first time and they were not able to pull up any logs/codes from the vehicle computers. The second time, it happened, I took the photo of the same. First time it occured when I had about 17500 miles on the vehicle. Second time it was 19643 miles. Both times it was raining heavily and speed was between 40- 50 miles/hour

- Mcdonald, PA, USA

problem #40

Jul 292021

Palisade

  • miles
No problems

- Hialeah, FL, USA

problem #39

Jun 092021

Palisade

  • miles
Vehicle windshield started cracking at the top middle and moved down the windshield. We did not notice any rock hits to have caused it. Within 2 days the crack spread across the windshield on the passenger side to the edge. It has now started to do the same towards the drivers side. From researching for a replacement windshield it seems like the windshield cracking is a major issue for this vehicle.

- Sherman, IL, USA

problem #38

Apr 272021

Palisade

  • miles
This is a used 2020 Palisade. I am unable to change the owner on the myhundai app so the old owner can start my car remotely, change the modes of autopilot cruise control without my permission endangering the passengers. The website to update the owner is broken. I contacted Hyundai support 5 times over a month and they said it was fixed and updated my information and to update the owner but it still won't allow me to change it after submitting the reg, bill of sale, and my drivers lic image as requested.

- Napa, CA, USA

problem #37

Apr 272021

Palisade

  • 4,500 miles
Just purchased this vehicle yesterday. Took it for a test drive two days earlier and noticed very strong interior odor, such a carpet cleaner or disinfectant, which we assumed was from dealership trying to clean, but other cars we test drove did not have this smell. Both my us and and I came home that afternoon with a strong headache that lasted all night. We assumed it was from stress and car shopping's. we still decided to purchase the car, assuming it was still just a disinfectant and would go away. Brought home, opened all doors and windows and back hatch to air out. Sprayed with natural air freshener all over carpets and floors. After one night of sitting closed inside the garage, opened up the doors to find the smell is getting stronger and more intense. Opened the windows to let air out and sprayed carpets again. Today, an article was released that thousands of other Hyundai Palisade owners are complaining of the same issue, and is tied to the higher end models and nappa leather seat, which we have. We now have learned that Hyundai has been made aware of this issue and are not responding. We are sad to find out that our 1 day old car (to us) has such a widespread problem that we were not aware of and cannot stand. We are concerned about the materials and products used to build this high end vehicle and it's affects on our health. I am very sensitive to smell amd have complained of this awful scent since we first sat in the car. Now that we know this may not be something that will just air out and may be an inherent problem directly from Hyundai, we want action. This may be the real reason why the previous owner turned it in. It is awful and I don't feel comfortable sitting myself or my family in our newly purchased vehicle. We feel Hyundai should replace or repair this problem with a recall!

- Landenberg, PA, USA

problem #36

Apr 022021

Palisade

  • 17,000 miles
Vehicle exactly 1 year old with full warranty, was driving down road with no vehicles in front of me and sunroof exploded. It sounded like a shot gun went off inside the vehicle and glass pieces came down all over me and my wife. This appears to be a common issue with previous hyunda Santa Fe and tuscon models and the dealer claims a rock peck caused this and that is simply not true. Its been a terrible battle with the local dealership and they are asking me to file a comprehensive claim with insurance company however I dont feel I should be responsible simply because this has happened to so many people, even people who own the new 2020 Palisade. Its more common on dual sunroofs but we have the single sunroom and I promise, it was a very scary situation that we dont want to experience ever again. We have been proud Hyundai owners over the past 8 years and if they elect not to help us with this issue of repairs, unfortunately we will trade the vehicle and never purchase Hyundai again.

- Tupelo, MS, USA

problem #35

Apr 032021

Palisade

  • 17,500 miles
Sunroof exploded while driving 45mph in new Hyundai Palisade 2020 model with 17K miles, sunroof was not cracked or open, was completely sealed.

- Tupelo, MS, USA

problem #34

Feb 182021

Palisade

  • miles
At highhway small rock hit my car and there was small circle and another small rock hit on the driver side. Later on after few hours I saw 3 inches crack at windshield and within 8 hours it increased to more then 12 inches.

- Central Islip, NY, USA

problem #33

Jan 292021

Palisade

  • miles
I have a Hyundai Palisade 2020 and the windshield is to week I replace twice already the Hyundai company have to do something with it..there's a lot claims with this model SUV

- Harmony, FL, USA

problem #32

Sep 082020

Palisade

  • 300 miles
Bought car in August 2020 in just a month owning it rock chipped the windshield and caused a huge crack. Took three months for replacement. Was fixed mid November. Now a month later nothing hit my windshield and it has another crack. It was sitting in my driveway.

- Springfield, IL, USA

problem #31

Dec 142020

Palisade

  • 9,000 miles
The car was parked on my driveway. The weather during the day was 65 but then froze at night. Sometime during the night my entire back windshield shattered. There was glass all the way up to the front of the vehicle, in the cup holders, everywhere. The arm of the wiper also broke in half. There was no evidence of something being thrown or anything hitting the car. There was no other damage to the vehicle besides the windshield being shattered.

- Monroe, NJ, USA

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