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May 2016 I call Hyundai with concerns about my airbags not deploying and I explained everything to the lady I spoke with and was told they should have deployed. I was offered a new Hyundai I provided all information documentation and pictures and everything to my knowledge. I receive a letter from Hyundai consumer affairs in July saying that my case would be closed if I didn't provide information asked for. so I provided it to them at the email provided on letter. david osario called me and stated that if I sent anything else to them he would no longer speak to me and close my case. I provided again which he stated he didn't not receive so I called and he wouldn't return my call. I called the number in his email asking for an address to mail the pictures and documentation to and the lady I spoke with told me that she wasn't allowed to give me that information and according to the police report that I was at fault and got what I deserved, which most of my phone calls I have witnesses to which was stated because I couldn't really stand or walk so it was put on speaker and held for me. then once all information was provided I no longer heard from david could not get in contact with it took months of complaints and calls which was aggravating. then I received a call after the car had been auctioned off that I told david I had retained and attourney which was untrue and that I never signed and returned the release so he closed my case when I provided original release and proof I never said that which Hyundai consumer affairs had in their records. also he called me back and said according to the pictures and documentation that the car didn't perform as it should have that Hyundai wanted to settle to provide medical bills and all cost this was October 2016 he said it was approved for partial coverage which he would not explain meant and then said they were leaning towards full settlement and December 1 2016 was last contact I received where david asked me what would it take to make this go away and to take in consideration that my vehicle was not equipped with side airbags. once I proved that it was by the vehicle documentation he said wow okay that changes everything that he would call me in a few days that they were going to have a settlement offer and then called back that evening saying that he needed the police report which a month before stated it wasn't needed to proceed and even tho it was provided in july 2016. after that he would no longer return my calls or emails. I finally got one response saying they got the police report and was waiting on last sheet that goes with it that they requested nothing else. now last week he called saying my claim was denied that the officers statement stated that I was in vehicle not restrained and specifically that side airbags deployed even tho they already got statement from my insurance company saying they didn't and will not provide this report I supposedly signed saying my airbags deployed and I wasn't wearing a seatbelt. I have pictures proving nothing deployed. They way this was handled and how I was treated being told from day one I got what I deserved the constant threats to close my case the remarks that if Hyundai felt that my case was worth it they would investigate constantly being called a lier and the excruciating pain I was and still am in just doesn't seem right at all I expected better treatment and respect from a company
Hampton, VA, USA