6.7

fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
9,745 miles

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problem #11

Aug 172019

Santa Fe Sport

  • 14,210 miles
TL the contact owns a 2018 Hyundai Santa Fe sport. While driving with a half tank of fuel in the vehicle, it began to stall on the highway. The contact noticed fuel coming out of the exhaust and the vehicle ran completely out of fuel as she pulled over to the shoulder. The state police pulled up behind her and ordered her to get away from the vehicle due to the fuel and fumes. The vehicle was towed to M.J. sullivan Hyundai (452 broad St C, new london, ct 06320, 860-437-6179) where it was diagnosed that two fuel injectors were stuck open and caused the vehicle to stall. The contact noticed a large amount of fuel was in the oil pan due to the dipstick. According to the dealer, the manufacturer suggested that they replace the fuel injectors, drain the oil, and place new oil in the engine. The dealer stated that was all they would do to the vehicle. The contact called the manufacturer to get a case for a possible buyback. The manufacturer denied the buyback request and offered one month car payment to resolve the matter. The manufacturer suggested the contact reach out to the better business bureau. The dealer refused to provide a loaner vehicle. The vehicle was retrieved and driven to the contacts home. The failure mileage was 14,210. The VIN was unknown.

- Oakdale, CT, USA

problem #10

Mar 162019

Santa Fe Sport

  • 11,653 miles
While driving my practically new 2018 Hyundai Santa Fe sport with 11,653 miles, it suddenly jerked out of cruise at 65 mph and the dashboard lit up along with the touch screen that said to call customer care immediately. A nice man at the other end of the phone checked my car as I was driving but could find nothing after running the diagnostic. He said I should be able to drive it about another 300 miles but should get to my dealership as soon as possible. I told him I was over 300 miles from home so he helped locate a Hyundai dealership closer and I headed that way while still talking to the customer care guy. As I was getting on the on-ramp to travel I-35, the car jerked and acted like it lost power and I pulled over. The guy called a tow truck to come after the car and have it towed to the dealership. My car went to the nearest dealership where they ran a diagnostic and could not find anything either and said they had to wait on Hyundai corporate to authorize them to check the engine. That took several more days but once they received the authorization, they dropped the oil pan and found metal shavings in the oil which indicated my engine was blown and would need a replacement. Initially, they said it might take up to 6 weeks. After several phone calls Hyundai finally assigned me a case number and a case manager. The case manager was worthless, would not return my calls or send any updates about the status of my vehicle. Finally, Hyundai corporate assigned me another case manager and after looking at my state's lemon laws, I asked them to buy my car back from me. The second case manager sent me a letter asking for some documentation and told me they would send a re-purchase offer. That was over a month ago and I still have heard nothing from Hyundai. It has now been 83 days since my car quit with no resolution in sight.

- Cunningham, KS, USA

problem #9

Mar 012019

Santa Fe Sport

  • 8,000 miles
The contact owns a 2018 Hyundai Santa Fe sport. While accelerating from a stop, the vehicle stalled. The contact had to restart the vehicle and the battery warning indicator illuminated. The failure occurred intermittently. Coconut creek Hyundai (4960 North fl-7, coconut creek, fl 33073, (888) 441-7737) diagnosed the vehicle, but could not find a failure. The manufacturer was not made aware of the failure. The failure mileage was 8,000.

- Lauderdale Lakes, FL, USA

problem #8

Feb 282019

Santa Fe Sport

  • 29,000 miles
Went to dinner with my husband 2/28/2019. The check engine light started flashing. The car began to buck and hesitated. We were going 35mph. We got to restaurant, I called jack giambalvo Hyundai service. I was told to get vehicle to dealership asap. My engine is blown due to manufacture defect. I am being told it could be 3-6 months or more till Hyundai can get a new engine. I need a reliable vehicle, jack giambalvo Hyundai is refusing a loaner car until Hyundai approves. I am now going into my second week with a rental I can't afford, because my vehicle was used for work purposes. Please help!!!!!!😞😞😞😞

- York, PA, USA

problem #7

Mar 062019

Santa Fe Sport

  • 7,600 miles
My car is 6months old with 7600 miles on it. I stopped at a red light. My car began to shake/shudder and then shut off. I had to try and restart it 4 times before it successfully restarted. This happened on a city street, thankfully right before getting on the highway.

- Lauderdale Lakes, FL, USA

problem #6

Feb 192019

Santa Fe Sport

  • 12,500 miles
On 2/19/2019 an update for the knock sensor was done on my vehicle. After the update I was driving on an entrance ramp to the highway when my vehicle lost power upon acceleration. I was told by the dealership this is called limp home mode. I was told by the dealership it is likely due to the update done on the knock sensor and to drive it to their dealership. I did not feel it was safe to drive any further than necessary so I had it towed. The dealer ran a diagnostic and it came back it needs a new engine. The current engine only has approx. 13,000 miles on the odometer. The dealer requested a new engine from Hyundai which was approved in a few days. The dealer said they are having several other vehicles of this same make, model and year come in for the same problem. It was very hazardous having a vehicle unable to accelerate to speed on an entranxe ramp to the highway yet alone anywhere. With all the recalls and lack of information given to me from Hyundai or the dealership it has made me very uneasy about what we┐re not being told

- Georgetown, KY, USA

problem #5

Feb 182019

Santa Fe Sport

  • 14,500 miles
On 2/8/2019 an update for the knock sensor was done on my vehicle. On 2/18/19 I was driving up a steep hill on a highway when my vehicle lost power upon acceleration. I was unable to go faster than 17 mph uphill and 50 mph on level highway (speed limit is 70 mph). It was 16 degrees F and I had an infant in the car. I was told by the dealership it is likely due to the update done on the knock sensor and to drive it to their dealership. I did not feel it was safe to drive any further than necessary so I had it towed (I had to pull over constantly because the speed limit is 70 mph). The dealer ran a diagnostic and it came back it needs a new engine. The current engine only has approx. 14,500 miles on the odometer. The dealer requested a new engine from Hyundai but it has not been approved yet and they believe it is a result of the knock sensor update. They estimate I will not have my vehicle repaired for at least 3 months. The dealer said they are having several other vehicles of this same make, model and year come in for the same problem. It was very hazardous having a vehicle unable to accelerate in winter with an infant in the car. I was in a remote area and this could have had the potential for a much worse outcome than it did.

- Kalispell, MT, USA

problem #4

Oct 302018

Santa Fe Sport

  • 3,850 miles
Has a hesitation when you press on accelerator from stop and then suddenly take off fast.

- Richmond, MO, USA

problem #3

May 272018

Santa Fe Sport

  • 5,000 miles
Check engine light comes on and testing shows 3rd cylinder has as fuel-oxygen imbalance. Has happened twice. Light went off the 2nd time. Brand new car. It happened at 2,500 and 5,000 miles. Had it checked by Hyundai the first time and they didn't see any other problems, chalking it up to a malfunction. Someone told me it could be a bad fuel injector; bad sensor; or a miscalibration of the engine/fuel injector

- Chandler, AZ, USA

problem #2

Mar 152018

Santa Fe Sport

  • 750 miles
This is a new car with less than 1200 miles purchased February 2018. Experienced several issues the past 6 weeks where the car fails to accelerate when turning a corner. This has happened with both right or left turns to enter traffic from a full stop. Unresponsive for 1-2 seconds then engages with a bit of a jolt. Scary in that I do not know if the car will move forward as traffic is approaching. Driving very defensively now. This problem has happened from a straight forward dead stop. Have seen other issues of this type on line. Dealer not contacted as seems to be a manufacturers issue. Pointed this out in an on-line survey from Hyundai and no response as yet.

- Concord Twp, OH, USA

problem #1

Dec 062017

Santa Fe Sport

  • 129 miles
I have just purchased my Santa Fe sport 2.0T ultimate 4 days ago and while driving home today from work traffic was a stop and go. Car drove fine for about a mile in this traffic (I drive a total of 16 miles a day to and from work), then I tried to go after stopping and there was a big hesitation in the acceleration. The car went to 8 mph then felt as it had stalled and I almost was hit, thankfully my car started going. It did this twice in less then ten minutes and both times I was almost hit. I was on a highway during after work 5:30 rush hour traffic when this happened. This has made me not want to drive my new car I am paying for.

- Port Wentworth, GA, USA