10.0

really awful
Crashes / Fires:
4 / 3
Injuries / Deaths:
0 / 0
Average Mileage:
12,840 miles

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« Read the previous 20 complaints

problem #260

Feb 272016

Tucson 4-cyl

  • 4,078 miles
The contact owns a 2016 Hyundai Tucson. While at a stop sign, the vehicle failed to accelerate without warning. The failure occurred several other times on different occasions. The vehicle was taken to the dealer (keffer Hyundai located at 9010 E independence blvd, matthews, nc 28105; (704) 243-9815) on three different occasions. During the first and second visits, the dealer could not diagnose the cause of the failure. During the third visit, it was diagnosed that the transmission needed to be replaced. The vehicle was repaired. The manufacturer was contacted at 800-633-5151 and stated that the vehicle needed to be taken to the dealer. The manufacturer provided case number: 9919336. The failure mileage was 4,078. Updated 11/01/17

- Kings Mountain, NC, USA

problem #259

Jul 182017

Tucson

  • 23,000 miles
We currently lease the 2016 Hyundai Tucson fuel cell. On multiple occasions there has been a sudden and sporadic loss of power during normal driving operation. Most recently, while traveling approximately 70 mph on a ca fwy the car lost about 90% of its power without warning bringing max speed to less than 15 mph! occupying the car pool lane at the time, we had to navigate 6 lanes of speeding traffic within moments in order to bring the vehicle to a safe position. Once safe we immediately called the Hyundai support line included in our lease with this "test" vehicle only to receive inconsistent information and the runaround. Now, it has been over two weeks and we know nothing more about what caused this sudden and abrupt loss of power that could have let to a violent accident (if not for our quick and controlled response). This vehicle has less than 24,000 miles yet Hyundai and their anaheim ca dealer not only cannot figure out the issue but cannot guarantee us that the issue will not reoccur without warning in the future. Making this vehicle unsafe for operation!

- Arcadia, CA, USA

problem #258

Jul 132016

Tucson

  • miles
Still having the same exact issues as before. Car won't accelerate, is jumpy, refuses to move anymore when stopped or already in motion. Had an appointment this morning with woodhouse Hyundai and they didn't give me a car to borrow nor did they give me a ride to work - so I had to reschedule. The mechanical manager said "can't you wait 15 minutes"" I didn't realize it was an option to be late for work. Maybe it's just mechanics that are allowed to be late, but I sure am not allowed to be. Customer service is lacking here and so is this car. I'm drained from all of the time I've put into this car to be repaired and nothing is fixed, because there is no fix! the same battle over and over again is physically taking a toll on me and I'm tired of fighting to have my car fixed. I try to make appointments and can't always meet those appointment times because I have a job. I need my job to pay the loan. I need the loan for the car to get to my job. I need my car to be reliable. My car is not reliable so I can't get to my job and pay my loan because of my car. Do you see the problem here!?!?!"!! I've never hated a car as much as I hate this one. Edwards Hyundai sold me a car that they promised was reliable and safe - and it's not. It's absolutely the opposite. I will never purchase a Hyundai again. I'd be better off walking at this point or taking the bus. Take this thing back.

- Plattsmouth, NE, USA

problem #257

Jul 202017

Tucson

  • 35,000 miles
The car has had several issues since I got it brand new off the lot, however the biggest issues is with the transmission. I currently have 35K miles on the car and the issues are coming more frequent. The biggest issue is the hesitate and lurch problem. You can be on an incline or just trying to go across an intersection when it happens. You press the gas, the car hesitates as the gears change and you slowly roll out into the street, then the car lurches you forward. I came within a few inches of hitting the bumber of another car after I was lurched forward. There seems to be no reason or pattern behind this. It just happens randomly. The whole car shakes as this happens, so bad that even passengers can feel it.

- Rhinelander, WI, USA

problem #256

Jul 212017

Tucson

  • miles
Ongoing issues with the dual clutch transmission on my 2016 Tucson sport 1.6, since nearly the beginning there has been hesitation accelerating from stop, slipping causes jolt affect when the clutch does grab. Very frequent slipping of clutch mostly at slow speeds, clutch slipping also causes vibration/jolting at slow speeds ever since the last sw update. Becoming severe safety issue. Occurs even in reverse. Was told no defect however there has been three software updates done by dealership addressing this issue as a safety recall, 1st two helped some but the last one made problem worse than it ever has. Was told no way to reverse the sw updates. Dealership and Hyundai unable to help resolve issue stating this is "normal" condition where this is a severe safety issue that is being ignored.

- Pottstown, PA, USA

problem #255

Jun 142017

Tucson

  • miles
Hyundai purchased this car back due to a faulty transmission. It had issues shifting between the first 3 gears and stalled in between each. It had issues from the beginning when I purchased it in Feb of 2016 but took until June of 2017 before the buy-back took place.

- Livermore, CA, USA

problem #254

Jul 072016

Tucson

  • miles
This vehicle has been serviced numerous times regarding the past two recalls. Updating this vehicle is not what it needs. This vehicle needs to be replaced completely. I cannot accelerate from a stop, when I'm in motion, or from a slow speed on any highways, interstates, city streets, etc. This vehicle does not want to move. Also, now given all of the issues I've been having with this brand new car, the air conditioning and brakes are fading in and out. So all of the issues I've had with this brand new car include but not limited: Lack of acceleration, stalling, dual clutch transmission, air-conditioning, braking, and radio/bluetooth/cd player will not always work. I submitted a lemon law complaint through the BBB and spoke with Hyundai Consumer Affairs. This is possibly my third or fourth complaint online with this heinous vehicle. It's unsafe for anyone looking to purchase!!!! it's jerky and will launch you once it finally decides to accelerate and then I'm at a standstill once more. This vehicle has a mind of its own and I can't believe that a dealership would sell a defunct car to someone. Maybe unknowingly, but now I have to jump through hoops and find other modes of transportation just to get to work and back. Unreliable, unsafe, unreasonable for the cost, and I'm not willing to do anything else with this vehicle. Hyundai needs to make this recurring and substantial issue right with this unhappy customer. Let's just hope the regional office will find a solution and pay off the rest of this car. I shouldn't be terrified every time I get into my car to drive with my baby because I know one of these times, we will get hit. Pretty sad to be sitting in the middle of an intersection and I can't move and other people won't move for you. The likelihood of getting hit... 99%. please make this right.

- Plattsmouth, NE, USA

problem #253

Jan 022017

Tucson

  • 500 miles
When accelerating from a stop I have had several problems with the vehicle not speeding up. It acts as if it is not getting gas. I can push the gas pedal all the way down to the floor and it just keeps going the same speed (about 2-5mph). I have almost been hit once when pulling into traffic and almost caused an accident once when a car had to swerve to miss me. I never know when or if this is going to happen again. I took it into the dealer to have it looked at and they said an update for the transmission was issued and that would fix the problem. Well, the same thing is still happening so I took it back again to be looked at. Now they tell me Hyundai is going to release another update soon. This is a very dangerous problem and I do not feel safe driving this vehicle.

- Lady Lake, FL, USA

problem #252

Jun 132017

Tucson 4-cyl

  • 32,104 miles
This is my 2nd Hyundai Tucson 1.6L turbo limited w ultimate package. The first 2016 Hyundai Tucson limited was repurchased by Hyundai motor America with only 9K miles on it for the same issue everyone else is experiencing. My 2nd Tucson has 32K miles on it and it's been in the service department numerous occasions for the same reason everyone else has mentioned. The car hesitates when I press on the accelerator as if it is has gone into neutral, then all of a sudden it will lurch forward giving you whiplash. I am so tired of being 'stonewalled' by Hyundai - look at all these complaints for the same issue and where is Hyundai" where is their response? I'm tired of the service department telling me they can't duplicate my concern when I show them a video of exactly what it's doing. This reminds of the pinto disasters back in the 70's. how many people have to die before Hyundai accepts responsibility for a poorly designed engine transmission combination. How many people? I'm so tired of this that I want to hire an attorney - this is negligence on Hyundai's part, they are just waiting to see how many people die before they react. Look up 2017 Hyundai Tucson, the problem continues - so removing 'eco' mode in 2017, didn't resolve the issue. Anyone who would like to talk about their issue or would be interested in filing a lawsuit against Hyundai - please call me at [xxx] or email me at [xxx] it's about time we stand up and fight back - this can't continue. Why does someone always have to die before car manufacturers react to a situation" please call me [xxx] or [xxx] my name is [xxx] and I'm a 2X 2016 Hyundai Tucson owner, so I have every right to talk about my experiences when it comes to this vehicle. I've been through the process once before, so let's do it again. Information redacted pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- Mesa, AZ, USA

problem #251

Jun 132017

Tucson

  • 31,000 miles
Related to original recall campaign - 16V628000. I had the updated transmission control software/recall installed in November of 2016. The update worked for a time, but performance has steadily declined once again (this software has been either updated or reset by Hyundai multiple times since purchase). I have been stuck at intersections with no acceleration, the ability to accelerate when merging onto freeways is limited (almost impossible to convince the car to shift to a lower gear), and shifting out of 1st gear at low speeds/local traffic is highly sporadic (sometimes it feels like the 'clutch' is half engaged; other times it won't shift out of first, so you accelerate faster than you want and at much higher RPM than would be considered normal driving). Hyundai has just reset the software in my car so that it can 'learn' again, but the update provided with the recall did not fix the problem. I would very much like something to be done as new car owners should not have to update software multiple times per year in order to have their vehicle operate safely.

- Angora, MN, USA

problem #250

Nov 012016

Tucson

  • 1,000 miles
Vehicle will not accelerate from a stop at times until 3000 RPM and then squeals tires. It is a saftey issue. Hyunda dealer did a recall which has not fixed the problem completely. It is intermittant.

- Cottonwood, AZ, USA

problem #249

Sep 192016

Tucson 4-cyl

  • 10,000 miles
The contact owns a 2016 Hyundai Tucson. The contact stated that the vehicle hesitated to accelerate. The failure occurred four times. The vehicle was taken to the dealer (hazleton Hyundai located at 703 airport rd, hazle township, pa 18202) where it was diagnosed; however, a failure could not be found. The technician informed the contact that the vehicle was operating as designed. The contact stated that the vehicle was previously serviced at the hazleton Hyundai dealer per NHTSA campaign number: 16V628000 (power train, electrical system). The failure was never corrected. The manufacturer informed the contact that the vehicle was operating as designed and advised him to call the BBB. The approximate failure mileage was 10,000. Updated 08/24/17

- Ringtown, PA, USA

problem #248

Jun 062017

Tucson

  • 19,000 miles
When the car is stationary, it sometimes does not move when you give press the gas pedal. When pressing he gas pedal, the engine will rev, the rpms will increase, but the car will not move or will sometimes sputter and barely crawl. This seems to only happen when trying to accelerate from a stationary position.

- Albuquerque, NM, USA

problem #247

Jun 012017

Tucson

  • 10,200 miles
I purchased a brand new 2016 Hyundai Tucson. About a month later, we started experiencing a problem with the vehicle. While accelerating, the car seems to lose power and stalls. Then all of a sudden, the power kicks on and causes the car to jolt. This happens erratically and at least 2X per month. It's incredibly dangerous, especially when it happens while I am in an intersection. I received a letter from Hyundai regarding this recall, but the service did not help my vehicle at all. I called the dealership to have it looked at again, and the man stated that this is a common complaint, but the Hyundai corporation is stating that this is 'normal' for dual transmissions.

- Redlands, CA, USA

problem #246

Jun 022017

Tucson

  • 6,000 miles
Occasionally, on a city street at stop signal or stop sign, vehicle fails to accelerate from a stop as gas pedal is pressed. Revs to high RPM's, and as transmission catches up, the vehicle lunges forward violently, nearly causing rear end collision on several different occasions. Continues to happen after two separate recall/dct program updates with Hyundai dealer.

- Moore, OK, USA

problem #245

May 312017

Tucson

  • 9,000 miles
When leaving a stop sign the car would not speed up. Had the transmission software updated from a recall, but the problem keeps happening. Was almost hit by another vehicle because of this problem.

- Lady Lake, FL, USA

problem #244

Oct 122016

Tucson

  • miles
10/12/16: Brought in for recall of dct after calling to schedule a service to address the transmission not accelerating properly and hesitating to change gears. 12/29/16. Returned for same issue with transmission. Service performed a 2nd recall on an upgrade to transmission for same issue. 2/23/17 returned again for same issue. No maintenance performed. Stated that all was functioning properly and that is how a dct should respond. 4/25/17. Returned again for same issue. Stated no problems exists. Engineer was going to be contacted to perform test drive and further investigate issues. Engineer contacted and refused to come and perform test drive. 4/26/17: Contacted Hyundai Consumer Affairs (complain #10185159). Case manager assigned. Stated I would hear within 3-5 days. Never heard. 4/28/17: After speaking with an attorney, sent a certified letter to Hyundai 112 re: Vehicle and wanting to terminate lease B/C they can't fulfill safety and repairs. (heard back from fran in service...no recourse offered) 5/4/17: Contacted Consumer Affairs for a 2nd time. No results. Left message for case manager and her manager. 5/4/17: Spoke to fran (112 Hyundai) waiting to hear of appointment with engineer. 5/10/17: Contacted by claims to schedule an appointment on 5/18 with engineer and regional manager. 5/18/17: Prior to test drive, engineer claimed there was nothing wrong with the vehicle and that the transmission was designed to perform as it was. Completed test drive with engineer while he provided tips of how to properly drive with a dct and how the vehicle was designed with the hesitation known. 5/27/17: Contacted a private transmission specialist regarding hesitation/jerking of transmission. Provided a test drive and it was agreed that the transmission was hesitating and jerking when trying to accelerate which is not normal.

- Medford, NY, USA

problem #243

May 272017

Tucson

  • 17,662 miles
2016 Hyundai Tucson 1.6T with the 7spd dual clutch transmission refused to respond to accelerator pedal after starting from a dead stop. Situation: Stopped at an intersection waiting to turn left, proceeded to accelerate from the stop to turn left through the intersection at ~5mph and half way through the middle of the turn/intersection the car refused to respond to gas pedal input for increased speed. I tried depressing the gas pedal more, but no response. I completely let off the pedal and then re-applied and the car started to respond with regular power delivery with the transmission shuddering a bit. Cars approaching the intersection had to wait for me to get through, luckily it wasn't extremely busy with fast moving traffic. I feel this 'random' lack of response to the gas pedal poses a serious safety issue. The Tucson has had the latest T1B dct update (16-01-057) applied at the dealer since 3/11/17. This is not the first time the car has given me issues accelerating or continuing to accelerate. Transmission also experiences intermittent problems when asking to downshift under 3/4-full throttle conditions - it often will half engage and feel like it's slipping in gear eventually applying the right get with no slip. This creates questionable passing on the highway since you never really know what the transmission is going to do when requesting it to perform multiple downshifts under power.

- Ellicott City, MD, USA

problem #242

Apr 282017

Tucson

  • 15,000 miles
The 2016 Hyundai Tucson eco with 1.6T transmission problem. Vehicle transmission will fail to move vehicle forward at times and has caused us to be stuck in an intersection numerous times even though vehicle says its in drive. Rpms just rev to redline but vehicle will not move until you let off the gas and let it idle back down to idle engine speed. Then you can try it again and it drives normal. One time had to shut entire vehicle off in the intersection and restart it to get it to move.

- Gilbert, AZ, USA

problem #241

May 212017

Tucson

  • 12,500 miles
10-31-2015 purchased vehicle. 10-31-2015. 3-2-2016 mileage 1691, returned vehicle back to Hyundai dealer for ECM engine control module & tcm transmission control module software updates per TY8 hard shifting complaints. 7-22-2016 campaign 145 secondary hood latch repair. 10-21-2017 campaign 149 ECM & tcm software update for dct problems. 5-2-2017 T1B ECM software update for dct problems. Software update improves transmission jerking from 0 to 15 mph. 5-21-2017 mileage 12,500, outside temp 70 deg F, stranded on interstate, transmission in drive but not vehicle not moving. Vehicle towed to dealer. Hyundai service finds faulty fuel tank pressure sensor and bad wiring harness. Replaces both. 5-23-2017 picked up vehicle and drove normal on way home. I have lost confidence in this vehicle and wished I had purchased the SE model with the 6 speed conventional transmission and not the 7 speed dual clutch transmission. Time will tell if this last repair will solve the numerous dct problems.

- South Berwick, ME, USA

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