Crossover was leased in 2016 for 3 years, then purchased used after the lease was up. My husband did the purchasing to replace my older model Hyundai Tucson SUV he took from me after he totaled his car. Steering and brakes in addition to other features were different. I didn't drive the vehicle that much initially so it wasn't until I began driving on a more regular basis the vehicle started having problems. The first was the back passenger door failure. I was unable to open it from either the outside or the inside. I usually don't have passengers and seldom open the back door so I searched the web looking for other consumer reports of similar latch failures. While in Firestone being serviced for another issue, I was told about the recall. I'm supposedly "in the system" until the part comes in so that a service date can be made.
Crossover was leased in 2016 for 3 years, then purchased used after the lease was up. My husband did the purchasing to replace my older model Hyundai Tucson SUV he took from me after he totaled his car. Steering and brakes in addition to other features were different. I didn't drive the vehicle that much initially so it wasn't until I began driving on a more regular basis the vehicle started having problems. The first was the back passenger door failure. I was unable to open it from either the outside or the inside. I usually don't have passengers and seldom open the back door so I searched the web looking for other consumer reports of similar latch failures. While in Firestone being serviced for another issue, I was told about the recall. I'm supposedly "in the system" until the part comes in so that a service date can be made.
- Deborah H., Ocala, US