Vehicle stalled 2/21/2020 at a stop light and left me stranded resulting in a tow to the dealership. After lengthy process with Hyundai Corp and dealership, I was forced to purchase new engine since they claim my incident does not fall under warranty due to "outside influences" since Hyundai did not want to own up to a design flaw that has now resulted in a recall of thousands of vehicles. New engine still stalls when trying to accelerate, but has not left me stranded yet. This will be my last Hyundai from several interactions regarding this incident. Hyundai needs to own up to these safety issues in all their engines across all years. The 2016 and 2017 tuscon's are experiencing the exact same problems as the 2014, 2015, 2018, and 2016 models.

- St. Joseph, MO, USA

This vehicle is equipped with a dual clutch transmission, unbeknownst to me when I purchased it used Nov 2019. Had I known, and researched all the issues, I would never have bought it. This vehicle is dangerous due to the way the transmission stalls when first starting and as you push the gas a little more to get it to go, it jets forward too fast. It is a safety issue that Hyundai and not willing to do anything about. It is unsafe to drive this vehicle on snowy roads, which I did this past winter and felt very unsafe due to the stall and then jet forward issue. I would never allow a new/young driver to use this vehicle because of this issue. There have been a couple times I was almost hit because of the stall when pulling out into traffic and also a few times when I felt I could lose control of the vehicle due to the jetting forward. My previous vehicle was also a Hyundai Tucson, minus the dual clutch, and it was the best vehicle I'd ever owned. Passed it down to my brother with 265,000 miles on it and still going strong. I had no idea Hyundai had created this dual clutch and now I am stuck paying for a vehicle that is not safe to drive. This has been happening ever since I purchased it used Nov 2019 and I have contacted Hyundai twice about it. The first time they had me take it in to reset the driver training mode. The second time they said there is nothing wrong with the vehicle. I now know why the previous owner traded it in with only 14,000 miles. :(

- Boonville, MO, USA

Bought the car new in February 2017. As others have noted, when I apply the gas, the car hesitates and then surges. Very dangerous at intersections where you have to get up to speed among other cars. Backing up on a hill is very difficult - nothing happens until it suddenly jumps. Holding and inching forward on a hill is similarly a challenge. The dealer of course says there's nothing wrong. The third time I complained they finally said it was a design issue and there's nothing that can be done. Other than that, the car is quite well designed. I really like everything else. But Hyundai really screwed this up and I don't want to drive such an unsafe car. I will probably sell it at a loss and I doubt I'll ever buy another Hyundai. Very poor. This form requires me to put a date that the incident happened. It happens all the time, so I just entered the day I bought the [xxx] thing. Parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).

- San Diego, CA, USA

When trying to accelerate from a stop, engine/transmission has severe hesitation, no movement for about 5 seconds than has very little power and rpms rev into the red zone until it finally 'kicks in' jerking the vehicle. This has been a dangerous situation on many occasions trying to make left turns or get onto the highway. I have taken the vehicle to the dealership several times since buying the vehicle brand new in 2017 and they tell me the problem cannot be replicated via computer and that it is normal for the dct... nothing about this is normal. It is very dangerous.

- Orange City, FL, USA

Seems like when the temperature reaches about 90 degrees transmission has a problem leaving a stop at a normal speed no matter H0W much gas pedal is applied it takes 5 to 10 seconds for the car to move foward at a regular speed almost like the old days when you try to take off in second or third gear in a stick shift. Pulling out into traffic is very dangerous because you expect to be in a safe place by the time traffic arrives or when leaving a stop sign other drivers expect you to pull away at a resonable speed, possibly makings for a rear end accident. This is a very dangerous situation which Hyundai seems to be ignoring. I would be very surpriced if there has'nt been an accident from this problem something needs to be done soon. This has happened each summer when the temperature reaches approx. 90 degrees. Vehicle has been taken to dealers service department 2 times so far with this problem they state the cannot duplicate problem so nothing can be done. There seems to be quite a few Hyundai owner with this same problem with the same results as mine the last service report shows in and out milage of 12 miles, yet states the unit was test driven at least 4 times in the week they had my vehicle to duplicate the problem, unforuinatly the temperature do not reach 90 degrees in that week and they must have not driven very far with the test drive, less than 3 miles each test drive, not much for test drives.

- Versailles, KY, USA

My vehicle has a consistent delay in acceleration and the vehicle stutters whenever I press the accelerator pedal from a stop or when increasing speed while moving slowly. Pressing the accelerator also results in the rpms increasing and delayed acceleration of the vehicle. The delayed acceleration has resulted in me being dangerously stuck in the middle of an intersection on more than one occasion with cars having to go around me. I have been told by the dealer that this is a turbo lag however my issue is described in the recall brochure for dual clutch transmissions that I was told my vehicle is not a part of. All instances have occurred on city streets and have been occuring since I purchased the car new in April 2017.

- San Diego, CA, USA

Car does not want to take off, almost been hit. Dealership says car is fine. I do not feel safe in this car.getting on the highway it hesitates.

- Cottontown, TN, USA

The contact owns a 2017 Hyundai Tucson. The contact stated that while at a complete stop, the vehicle intermittently hesitated for 3 to 4 seconds after depressing the accelerator to the floorboard, without warning. The vehicle was taken to dutch miller Hyundai (1202 Washington ave, huntington, wv 25704) on three separate occasions and each time the contact was informed that the hesitation was normal vehicle operation. The manufacturer was not notified of the failure. The vehicle was not repaired. The failure mileage was approximately 10,000. The VIN was unavailable.

- Ashland, KY, USA

Took my 2017 Tucson to the dealership multiple times for this hesitation/ sputters issue and every single time I was told nothing was wrong. They keep wanting to clean the fuel injectors so they want to make more money. Obviously this did nothing and the hesitation keep recurring. Hyundai needs to do something about this issue since it's happening to me and others. Not safe to drive and do not trust this car nor the dealership. This problem started right after I first bought the car in 2017, took it in and told me nothing was wrong. I am the only owner and we are still dealing with it.

- Jacksonville, FL, USA

This 2017 Hyundai is equipped with a 7-speed, dual clutch auto transmission.. the problem is a serious hesitation from 1st gear to 2nd gear. In some instances the powertrain momentarily shuts down completely. Also, there is severe chattering when moving forward after a complete stop. I can't tell if the chattering is caused by the gears jumping back and forth between 1st and 2nd or if there is slippage from one of the clutch packs (this a twin clutch pack transmission with out a torque converter).these problems become pronounced as temperatures rise, such as hot summer days. The condition of this transmission has been reviewed by my dealers service department and I have a copy of the work order. I now drive my Hyundai by starting in stick shift mode, than shifting to automatic after 3rd gear. When I visited the dealers service department I was told : "customer complaint couldn't be duplicated". the hesitation, the chattering and occasional shut down of the powertrain is very concerning and obviously is a safety issue that must be addressed.

- Arvada, CO, USA

The contact owns a 2017 Hyundai Tucson. The contact stated while driving 40 mph, the accelerator pedal was depressed, the vehicle made an abnormal sound and stalled. After several seconds the vehicle started and operated as intended. There was no warning light illuminated. The vehicle was taken to priority Hyundai (1499 S military hwy, chesapeake, va 23320), to be diagnosed. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The manufacturer was informed of failure. The failure mileage was approximately 200.

- Virginia Beach, VA, USA

Transmission issues - car will not pull, at times, from a standing start or when stopped on an incline. Engine revs put car will not move or will hesitate as it is searching for a gear. Took it to the selling dealer, they told me it's a characteristic of the dual clutch transmission and there is no "issues or fix". it's an ongoing issue since about a month O=after I purchased the car, which I bought new in July 2018. It's dangerous!

- Winterville, NC, USA

When driving in stop and go traffic, specifically on an incline, the transmission overheats and a burning/melting rubber smell is emitted from the engine. When climbing a long hill in slow moving traffic, the car displays a warning message saying that one should step on the break while on the steep incline. So instead of moving up the hill at a low steady speed using the accelerator, I must apply the break and stop the car on the hill, wait for a gap, accelerate to the car in front of me, and then stop again. When attempting to accelerate from a stop, the car lurches and shakes while making loud clanking sounds (similar to the sound you might hear before your car stalls out if you're not very good at driving a stick shift). After about 20-30 mins in traffic on the incline, one can smell an the burning odor and two out of three times another warning message came on the display that the transmission is overheating and that I should pull over immediately. It is extremely dangerous to park on the side of the highway and I have had to do three times in the last four weeks. Besides the transmission overheating and lurching on inclines, the vehicle also has acceleration issues on flat ground. For example, after being stopped at a traffic light I apply pressure to the gas but the car barely moves, the rpms begin to increase as I apply more pressure to get it moving, and then all of a sudden in clicks and jerks in to gear speeding away. This problem has left me in the middle of an intersecting with oncoming traffic, luckily no one has been injured yet. The delayed acceleration also occurs as I drive up my parking garage, as the car slowly moves along the accelerator has no affect until suddenly the car quickly accelerates to an unsafe speed in the tight parking structure, again luckily no pedestrians have been injured yet due to the malfunctioning vehicle.

- Denver, CO, USA

When you are stopped at a light and it changes to green you step on the gas and the car bucks like it is going to stall.this also happens when you start the car up and put it in drive give it gas and it bucks.U have to give it more gas to make it drive hopefully it will not just stall.I think this could be a transmission problem. This happens all the time.

- South Plainfield, NJ, USA

When coasting, the car idles rough and lurches forward. When stopped and pressing the gas, it takes sever seconds for the car to take off. This puts the driver at risk as it doesn't happen consistently- you can either take off right away or you're delayed. The rough idling sounds and feels as though the car is about to stall. In traffic, this presents a hazard.

- Lugoff, SC, USA

When you first step on gas car bucks like it is going to stall.happens when you first start car and when at red light and it turns green you give it gas and it start to buck.thank you mindy

- Philadelphia, PA, USA

Car stalls and hesitates at stops and acceleration.. lack of acceleration from stop or slowing down. Lack of power at crucial driving periods. Condition creates dangerous circumstances.

- Maspeth, NY, USA

B.the dct transmission completely disengages and there is no power to the vehicle, it just coasts for about 5 seconds and the vehicles slows down. It seems to happen after a turn and at slower speeds around 25 - 35 mph. You push the gas pedal and nothing happens, the engine does not rev and you just coast (and slow down). If this happens when I'm pulling out in traffic making a left it could be deadly. I do not let my 19 year old son drive this vehicle. I promise you there will be accidents due to this defect and I would imagine some people will die because of it. This happens regularly, it is not a one-time incident. I just bought the vehicle a month ago and it's happened 10 to 20 times.

- South Plainfield, NJ, USA

Loses power(lag) when accelerating after a stop. Turning at a stop light there was a lag for a couple seconds. Also when accelerating while going up a hill there was a power lag experienced.

- Roanoke, VA, USA

When you are stopped at a light and it changes to green you step on the gas and the car bucks like it is going to stall.this also happens when you start the car up and put it in drive give it gas and it bucks.U have to give it more gas to make it drive hopefully it will not just stall.I think this is the dual transmission problem. Thank you shelly

- Philadelphia, PA, USA