10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
2 / 0
Average Mileage:
10,152 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2017 Hyundai Tucson:

Unsubscribe any time. We don't sell/share your email.

« Read the previous 20 complaints

problem #12

Sep 132017

Tucson

  • 5,000 miles
I have owned the Tucson since 1/25/17.there is a lag/surge issue when excelerating. Not all the time, but seems to be happening more lately. In hindsight this situation had happened but I thought it was just getting use to the new vehicle. When I brought it in for service I mentioned it on a couple of occasions. I was told it was due to the dual clutch and the vehicle was "operating as intended". I find that hard to believe that when you are sitting at a stop light and step on the gas when the light changes it lags then surges into the intersection. Or, stopped in traffic and when it is time to move forward, lag and surge almost hitting the vehicle in front of me. As well as merging onto a highway and lagging as traffic is coming at you at 65 mph and you are lagging and hoping not to be hit. I find it hard to believe that Hyundai wants their vehicles to be running in this manner. I have been in touch with Hyundai customer connect and they send me back to the dealership. When I first got on to your site there wasn't as many reports as there are today. This is a very dangerous situation and I don't want to be a statistic. I have owned several Hyundai's over the years but never their SUV. I am keeping a record or every time this happens.

- Clinton, MA, USA

problem #11

Feb 092018

Tucson

  • 26,253 miles
After backing out of my garage, I left the car running in my driveway. The car was stationary in the driveway for about 5 minutes. After which time the car accelerated through my garage and hit me, pinning me against the wall of my garage for about 5 minutes. The acceleration then subsided and the car slightly backed up and remained stationary giving me enough room to wedge out between my car and the garage wall. I've been having intermittent issues with acceleration. At times the vehicle surges when I step on the accelerator and other times the rpms swing way up and the vehilce lags creating a dangerous situation when trying to change lanes on the highway at faster speeds.

- Tinley Park, IL, USA

problem #10

Nov 172017

Tucson

  • 4,245 miles
I have taken my car to the dealership 4 times since the purchase of my vehicle in September for the same similar issues all resulting from the dual clutch transmission. The issues have ranged and started will check engine light coming on in November whereas car was running rough and delay in acceleration. They replaced a sensor. 3 days later check engine light came back on again causing low power they replaced engine harness. February again rough idle and car died multiple times while at light and/or parked causing to be restarted service department stated they were not able to duplicate but usual cause is due to dual clutch so they reset dual clutch adaptive valves. March 2nd while sitting in a parking lot in drive I pushed the gas pedal rpms reved to 3-4 and I could hear the engine as if I was driving whereas the car was not moving similar to if the car was in neutral. March 5th after not driving the car for the weekend I was stopped at a red light when the light turned green to make a left turn I accelerated and the car slows down causing cars behind me to slam on breaks to avoid rear ending me. Next day while driving through a residential area going around 10 miles per hour the car jeeves me foward and slows down to almost a dead stop. I took the vehicle back again we're again they said it can not be duplicated and they also stated the car is supposed to slow down when driving drastic speeds often. Almost causing accidents. There is no way myself or any of my children will be driving this car I am terrified of this vehicle and don't feel I should have to risk my families lives for someone to realize something is terribly wrong with my car.

- North Las Vegas, NV, USA

problem #9

Mar 082018

Tucson

  • 12,000 miles
Vehicle stutters/hesitates on take-off from start. Several near dangerous misses crossing and merging into traffic lanes. Have complained several times to corporate Hyundai to no avail. They claim issue is known and has to do with improper operation of dual/double clutch technology. Spoke also with technicians who indicate they are aware of issue, but can't do anything to remedy the dangers. Daughter drives this vehicle and has been in at least three near miss side collisions and several near stall outs on major roadway and intersections while either turning left or right at traffic lights. The last incident she was involved in had three family occupants in the vehicle who were witnesses to the failed acceleration/stalling/stuttering/jerking acceleration of the vehicle and were shocked it had happened to such a new vehicle. I have also had this vehicle in the same service shop that I purchased the Hyundai from on arapahoe road in centennial, Colorado, under the name of auto nation Hyundai. I have also driven the care on several occasions and can say it can be dangerous to drive in especially when attempting to pull out into oncoming traffic from a side road. We have attempted to work with Hyundai corporate on this issue and asked them to take the vehicle back, but they indicated it does not meet their lemon rules, nor has it been in the repair shop enough times to warrant a buy-back. Bottom line now is there's nothing for them to repair since they've indicated they have no fix for this issue, but do admit they are fully aware of the issue and still choose to nothing to remedy the dangers.

- Parker, CO, USA

problem #8

Feb 252018

Tucson

  • 2,200 miles
The contact owns a 2017 Hyundai Tucson. On several occasions, while attempting to accelerate from a traffic light, the accelerator pedal was depressed, but failed to respond. Also, the rpms increased and the vehicle abruptly lunged forward. The vehicle was taken to henderson Hyundai superstore (460 N boulder hwy, henderson, nv 89015, (702) 565-1500) to be diagnosed. The contact was informed that the vehicle operated as intended. The vehicle was not repaired. The manufacturer informed the contact to have the vehicle diagnosed by another dealer. The approximate failure mileage was 2,200.

- Las Vegas, NV, USA

problem #7

Feb 112018

Tucson

  • 1,412 miles
Car will no longer accelerate over 60mph and when the car is in drive it sometimes will not accelerate for a couple of seconds from a complete stop

- Highland, IN, USA

problem #6

Aug 202017

Tucson

  • 2,800 miles
Hesitation on acceleration, from a stop may accelerate or sit there. I see there are already 29 complaints of the same thing and in 2016 there were 108 complaints for the dry type dual clutch transmission (dct) application logic mine 1.6 turbo. Use sport mode not S fix nor solution. Recall #149 in 2016 fix? some one will die!

- The Villages, FL, USA

problem #5

Aug 162017

Tucson

  • 1,200 miles
I experience hesitation from a stopped position, mostly when I am at a intersection trying to make a turn. I have gone to the dealership they rest I believe ta adaptives still having same problem. It's a little scary hoping that I don't get hit making a turn & the car hesitates. It has happened 5 times so far

- Frederick, MD, USA

problem #4

May 252017

Tucson 4-cyl

  • Manual transmission
  • 5,524 miles
The contact owns a 2017 Hyundai Tucson. While attempting to turn right from a complete stop, the vehicle hesitated and failed to accelerate for several seconds. The failure later recurred while the contact was turning left. The vehicle was taken to rte 2 Hyundai (743 N main St, leominster, MA 01453), but the dealer was unable to diagnose any failures with the vehicle. The vehicle was not repaired. The manufacturer was made aware of the failure and advised the contact to go back to the general manager at rte 2 Hyundai. The approximate failure mileage was 5,524. Updated 08/29/17

- Fitchburg, MA, USA

problem #3

Jun 172017

Tucson

  • 1,200 miles
The contact owns a 2017 Hyundai Tucson. The contact stated that while at a stop signal, the vehicle accelerated rapidly on its own without warning. The contact stated that the vehicle stopped and was back to normal automatically. The vehicle was taken to the local dealer, hatfield Hyundai located at 1400 auto mall pkwy, columbus, oh 43228; (855) 627-7144, and where the dealer informed that there was no problem with the vehicle. The vehicle was not diagnosed or repaired. The manufacturer was contacted at 844-462-5557. The manufacturer stated that the contact needed to take the vehicle to the garage. The manufacturer was made aware of the failure. Approximately the failure mileage was 1,200.

- Columbus, OH, USA

problem #2

Jun 152017

Tucson

  • 7,500 miles
Vehicle hesitates after stop or very low speed. Accelerator fails to engage with a multii second delay that is especially dangerous making left turns with oncoming traffic. NHTSA now has over a dozen of this same complaint from all around the country. It's time for a recall! this is an extremely dangerous life threatening problem that needs immediate attention. Let's not wait until we start to see deaths attributed to this.

- Hawthorne, NY, USA

problem #1

Mar 022017

Tucson

  • 3,900 miles
Vehicle hesitates when accelerating from a slowed or stopped pace (I.e. stop and go traffic, making left hand turns). When the gas pedal is pressed to go again, nothing happens. Then the vehicle slowly shifts into traffic before finally accelerating. Scary stuff when cars are coming at you. The issue is intermittent. The car also idles with 'jumps' or 'studders' occasionally with similar driving conditions. This is the sport model, 1.6T, AWD. The vehicle is not in sport mode when incidents have occurred.

- Minneapolis, MN, USA