10.0
really awful- Crashes / Fires:
- 2 / 0
- Injuries / Deaths:
- 2 / 0
- Average Mileage:
- 10,152 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
My vehicle seems to stall/hesitate when accelerating from a full stop. I have the 1.6 turbo automatic transmission which I understand has a software glitch that can delay acceleration from when the car is stationary. This occurs quite often when proceeding when light turns green--dangerous when making a left turn & in a precarious position multiple times with oncoming traffic. Brought car to dealer w/complaint but they did not make any adjustments or corrections. Told me to "live with it." Unacceptable! please help.
- Plainview, NY, USA
Traffic was clear and attempted to turn left. While doing so, the vehicle abruptly stalled and I could not accelerate to my lane, causing brief panic since I was in the vehicle with my baby and a freightliner was now approaching. The vehicle responded in the same manner while my husband drove it several days later. Additionally, there was a horrendous smell coming from the vehicle as we traveled in traffic at about 3mph or less. My husband and I were on edge and just wanted to get home safely without any further issues with the Tucson. We purchased the vehicle from Hyundai of longview on November 29, 2017.
- Gilmer, TX, USA
I have owned my 2017 Hyundai Tucson since 10/20/17. In the last year I have had it at the dealership 3X for the check engine light. Twice my vehicle had performance issues while entering the highway and acceleration. It is life endangering. When accelerating onto the highway, the engine loses speed. The RPM gauge starts going wacky, off the charts. It will rev to 5 RPM back down to 3 RPM and back & forth. When the foot is on the gas peddle trying to increase to highway speed, the engine will go to 45 mph. When one a highway where the speed limit is 70 mph, it becomes life threatening. When I finally reached a speed of 70, it would go for a short time and then decrease to 50 mph. Very scary. Twice it was in service for the same performance issue. The 2nd time they replaced boost sensor range. It works ok now. However, the shifting of the transmission is hard and seems to shift improperly. It too is tied to the acceleration. Hyundai that is the natural performance on the engine & transmission. The last check engine was an alternator failure. I have owned 3 Hyundai's. I have helped my daughter buy her 2 Hyundai's. my mother as well. I have never seen these kind of issues. Also the natural hydraulic closing on the back door is a real safety hazard. One day the door started closing while my body was half inside. There should be a sensor to detect when there is an object in the way. That too is caused for alarm in safety. These 2 issues that I have written about can & will cause death.
- Port St Lucie, FL, USA
The stupid car lurches forward when trying to accelerate and quits in the flow of traffic and intersection. It is a piece of garbage as it endangers everyone in the vehicle. A 2 to 3 second pause with the accelerator pushed to the floor it does nothing and the idiots at edwards auto/ Hyundai don't care all vehicles should be recalled and removed from service until they fire the moron programmers and fix the computer, software, brake and accelerator sensors. Fact is the car's computer isn't fast enough to process the sensors. It is a danger to myself and if iget hurt the federal government wont have enough money to pay me for failing to take all tuscons off the road and put the board of directors in jail for public endangerment.
- Valley, NE, USA
Sometimes acceleration pedal is unresponsive even half way pressed. Usually it happens on low speeds. It already mede me moving much slower than I should. If I press it further it might suddenly start working but it applies too much acceleration since it was pressed too hard at that point. Doesn't feel right when you loose control over vehicle, it's critical. Conditions when it happened: In motion: Low speed, turning, city street. Happened multiple times so I confident it's not one-time issue.
- Denver, CO, USA
I am experiencing a problem with the vehicle's acceleration from a stop which is worsening over time. I bought the vehicle new in September 2017. I routinely experience a severe lag in acceleration from a stop, causing jerky movements and sometimes unintended acceleration. I do not feel as if the vehicle is safe to drive on a daily basis. I have had the car looked at by Hyundai technicians in my local dealership's service department. They have reported that there are no issues they can identify and the car is operating as it was built to. I have expressed my concerns about the vehicle's safety and they have told me to contact Hyundai's Consumer Affairs department. I have initiated a ticket with Consumer Affairs.
- Winston-Salem, NC, USA
The 2017 Tucson sport has the 1.6 turbo with the dual clutch transmission. When pulling out into traffic, one never knows if the car will respond to the gas pedal and accelerate or just stumble along. This is a known problem, and there is a recall or similar for the 2016 with NHTSA. The dealership (kearny mesa Hyundai, san diego) tells us that "they all do that" when we took it in for safety concerns and repair. Any subsequent requests for repair were met with "it will cost you 150 dollars to check it out if it's the same situation as before with no solution". this car is a danger to us and others on the road. It also tends to go into some sort of leaf blower mode sometimes when you hit the brakes, where the revs soar but it doesn't act like it downshifted. This is not a mixup in brake/gas pedal usage, like the unintended acceleration problems weve all read about with other brands. The dct has a mind of it's own and is a hazard on the road. The problems are when the vehicle is in motion, and it can happen anywhere, at random, highway, freeway, pulling out of a driveway... anywhere. Please help get these dangerous cars off the road. Not sure what documentation you want, but the car is under warranty, and was bought in Aug 2017. Cars with this engine/trans are still for sale in the showrooms nationwide, a known danger to all concerned. The dealership service mgr has told us how there are a lot of unhappy customers out there with 1.6 turbo/dct drivetrains, and yet they are selling more by the day. Yet there is no support other than the one time attempt and "they all do that". help.
- San Diego, CA, USA
Upon pressing the gas pedal from a complete stop, or while driving at very low speeds (less than 20 mph), vehicle hesitates to accelerate for 2 to 3 seconds. After the 2 or 3 second pause, car finally accelerates with very high RPM's.
- Farmingville, NY, USA
Tucson with dct accelerates very slowly after coming to a stop, basically unresponsive for a couple seconds. This happens all the time in city driving no matter what direction I go after the stop. I noticed this vehicle stays in 2nd gear unless it comes to a complete stop for a full second. Anything less than that and the car stays in 2nd gear and then lags and stutters when the accelerator is pressed. I don't know for sure but a vehicle that doesn't downshift to 1st gear when basically stopped might be an issue.
- Lombard, IL, USA
The contact owns a 2017 Hyundai Tucson. The contact called on behalf of the driver. While driving at an unknown speed, the transmission went into neutral, the check engine indicator inadvertently illuminated, and the vehicle decelerated. The vehicle was taken to bay Hyundai (located at 641 w 15th St, panama city, fl 32401, (877) 461-4473) for diagnostic testing, but the failure could not be duplicated. The vehicle was not repaired. The manufacturer was not notified of the failure. The approximate failure mileage was 10,000.
- Panama City, FL, USA
The contact owns a 2017 Hyundai Tucson. The contact stated that the vehicle experienced unintended acceleration without warning. The vehicle was taken to patrick Hyundai (located at 1020 E golf rd #1, schamburg, il), but the failure could not be duplicated. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure and did not assist. The failure mileage was approximately 10.
- Roselle, IL, USA
My car is delayed in acceleration and seems to have trouble shifting geers
- Melbourn, FL, USA
I have been experiencing a lack of acceleration numerous times as I'm trying to merge into traffic on the highway and also as I try to accelerate from a stationary position waiting for a light and changing lanes also. Three months ago I took the car to the dealer and I told them of this problem and they said they will check it. When I picked up the car I was told that a reset was done to the computer to correct this issue. It is still happening. I have been in close calls numerous times and I don't feel safe for myself or others on the road because of this condition. I will be taking the SUV to dealer again this weekend to have them check it again. I hope that a recall happens before someone has a fatal accident because of this issue. SUV has 19500 miles.
- Brooklyn, NY, USA
While vehicle is being driven, in motion on a street and needing to accelerate, especially when making a turn, often the accelerator pedal will seem to stall or falter when being depressed, causing the vehicle to slow, then the pedal continues downward and the vehicle lurches forward. Hyundai service advisor on July 6, 2018 politely said "all Tucson turbo models do this, no problem". to me this is scary. Does NHTSA think likewise and could there be a safety issue?
- Hyde Park, UT, USA
My Hyundai Tucson car hesitate to start from the signal light. I.e it took around 2 to 3 seconds to accelerate [I end up in applying gas pedal hardly to get the move from light ] and this had happened for 4 times so far from 2017 July to now. When I check with Hyundai service dealers on this problem, they said they have to check it completely and for that they would charge me for "vehicle inspection and diagnose" :(, I'm not ready to afford as this is not happening often.
- Milpitas, CA, USA
The contact owns a 2017 Hyundai Tucson. While driving 20 mph on a slight incline, the vehicle failed to accelerate when the accelerator pedal was depressed. The contact stated that she had no control of the vehicle and there were no warning indicators illuminated. When the vehicle reached the bottom of the incline, it was able to accelerate. The contact stated that the failure occurred at least four times. The vehicle was towed to jack carroll's skagit Hyundai (1313 goldenrod rd, burlington, wa 98233, (360) 757-7057), but the failure could not be duplicated. The manufacturer provided case number: 11361069 and referred the contact to NHTSA. The approximate failure mileage was 22,000.
- Oak Harbor, WA, USA
2017 Hyundai Tucson 4700 miles on it on 5/29/18 on my way home from the hospital at a traffic light put my foot on the gas car failed to accelerate at a normal pace started very slow it happened at least seven more times on that day
- Phila, PA, USA
My Hyundai Tucson hesitates when trying to accelerate. It feels as though someone is holding down the brake as I am trying to hit the gas pedal. It is very scary because all of a sudden the car will get this burst of energy and accelerate forward. This has occurred on multiple occasions while trying to take a turn at an intersection or pulling out of my driveway. It is very frustrating that so many people are experiencing the same issue and Hyundai does not have a recall. I have spoken to the dealership about this when bringing my car in for regular maintenance visits and have been told they will look into it. I have had zero luck with issue being resolved.
- Chestnut Hill, MA, USA
My vehicle has a acceleration, hesitation problem. The vehicle is stopped and when I put my foot on the gas it doesn't move then after a few second shoots forward. Just missed hitting another car today on route 128. This is a on going problem. Sometimes when I'm driving the vehicle will all of a sudden speed up. I feel very unsafe.
- Hamilton, MA, USA
- San Diego, CA, USA