The contact rented a 2019 Hyundai Tucson. The contact stated that while his mother in law was driving 55 mph over a slight hill, the driver reached an icy patch and the vehicle crashed head on into an embankment. The contact was a passenger and struck his head on the windshield causing it to shatter. None of the air bags deployed. The contact was unconscious for a brief moment and received medical attention via ambulance on the scene. The driver was not injured. A police report was filed. The contact mentione D that the vehicle was rented via enterprise. The vehicle was eventually towed to berglund Chevrolet Buick (1824 williamson rd ne, roanoke, va 24012, (540) 344-1461), but the cause of the air bag failure could not be determined. The front end of the vehicle sustained extensive damage. The manufacturer was not contacted. The failure mileage was approximately 19,000. The VIN was unknown.

- Adkins, VA, USA