10.0
really awful- Crashes / Fires:
- 13 / 1
- Injuries / Deaths:
- 6 / 0
- Average Mileage:
- 27,169 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the -??Service 4WD-?? warning light was illuminated. In addition, the -??Service 4WD-?? warning light was flashing on and off. The vehicle was taken to an independent mechanic, where it was diagnosed with a power transfer unit failure. The contact was informed that the power transfer unit needed to be replaced. The vehicle was not repaired. The contact was advised to take the vehicle to the dealer for assistance. The vehicle was then taken to the dealer, where it was diagnosed with a power transfer unit failure. The contact was informed that because the connection point was worn, the power transfer unit needed to be replaced. The contact referenced an unknown recall which had a similar failure description; however, the VIN was not included. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,000.
- Troy, NY, USA
Service shifter warning came on while driving, had to put the vehicle back into automatic mode since manual shifting (paddle shifting) stopped working.
- Tallahassee , FL, USA
UNKNOWN - The "Service 4WD" and "Service Parking Brake" warning lights are on. My mechanic said that the PTU needs to be replaced and that this is a known issue with this model. It should be a recall item.
- Altoona, PA, USA
The contact owns a 2015 Jeep Cherokee. The contact stated that upon starting the vehicle, the message "4-WD Service Needed" was displayed. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was informed that the PTU was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 82,000.
- Ramsey, NJ, USA
UNKNOWN - The "Service 4WD" and "Service Parking Brake" warning lights are on. The mechanic said that the PTU needs to be replaced and that this is a known issue with this model. That part is on backorder because the issue evidently is very common with this model. It should be a recall item.
- Reston, VA, USA
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at various speeds and depressing the accelerator pedal, the Electronic Throttle Control warning light illuminated on several occasions. The vehicle was taken to the dealer to be diagnosed, but the cause of the failure could not be determined. The contact stated while driving approximately 35 MPH off an exit ramp, the accelerator pedal was depressed and the RPMs increased, but the vehicle failed to accelerate. The contact stated that the failure had mainly occurred while driving between 2nd and 3rd gear, and between 1st and 2nd gear. The dealer was contacted, and an appointment was scheduled for diagnostic testing. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.
- Kingsport, TN, USA
Continual problems with Power train led to replacement of the Power Transfer Unit at 94,910 miles [ under warranty ] The vehicle is not usable when the PTU fails. The vehicle will slam into gear hard, or fail to move for a few seconds when trying to take off from a stop sign and then slam into gear. Very dangerous when pulling into traffic. Now after experiencing the same erratic behavior at 123000 miles, i took the jeep back to the same dealer only to find the Power transfer unit again must be replaced. The replacement only lasted about 28,000 miles. I am retired, this jeep has not been abused nor driven off road. This could cause an accident or strand me somewhere making me afraid to drive it. This problem seems to occur often with this model and also has reduced the value of this vehicle.
- Boaz, KY, USA
The vehicle is exhibiting all the same mechanical issues as others that have been covered under a recall pertaining to the Power Transfer Unit (PTU). I took it to an authorized dealer and they discovered the input splines on the PTU are worn badly and suggested a PTU replacement as well as a rear axle replacement. They did the software update to reprogram the PTU and that was supposed to correct the issue. I had to pay for the software update, whereas, yet again this update was covered on other Jeep Cherokee's of the same make, model, and year. The dealer is saying that I will have to pay out of pocket for the PTU, and rear axle replacement since my 2015 Jeep Cherokee Limited does not have the particular recall for its VIN number. This vehicle is a safety risk to drive with these unaddressed issues that others have had addressed previously. I am told by the dealership that the vehicle is not unsafe to drive as is, however, NHTSA previously qualified these vehicles to be unsafe that have these issues pertaining to the recall previously referenced. Since I am told by the dealership that the vehicle is safe to drive as is and furthermore, the vehicle is not covered for a recall repair for the issue I am experiencing, I will continue to drive the vehicle with the safety concern, however, I am not responsible for anything that may result from driving it in the current condition.
- Madison, SD, USA
The contact owns a 2015 Jeep Cherokee. The contact stated while driving 65 MPH, the transmission slipped into neutral, and the check engine, ABS, and traction control warning lights illuminated. The message "Service Transmission" and "Service Parking Brake" were displayed, and the vehicle lost automotive power. The contact pulled over and restarted the vehicle. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the transmission wiring harness was faulty and needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The approximate failure mileage was 142,000.
- Upper Sandusky, OH, USA
My car is hesitant in changing gears. I must put it in drive before it will go in reverse
- Robesonia, PA, USA
This vehicle is driven by my [XXX] daughter. The service 4x4 light came on. I took it to the dealer and they told me they updated the software. Well not even a week later the 4x4 light was back on and the ABS light. My daughter called me in a panic because the brakes were locking up. She was able to get the truck to the shoulder. I had the vehicle towed to a Jeep Chrysler dealership. I paid over $2500 to have vehicle repaired to only have the same 4x4 light on. I took truck back to the dealership to be told that it-??s the PTU on the vehicle. Which the service guy Mark said is a common problem with these vehicles. I asked him if it-??s ok to drive and he said well the car could be a safety issue. So I did my own research and saw that there were recalls on this same year vehicle and I am questioning why my vehicle was not recalled. If this issue poses a highly likely safety issue than why isn-??t all vehicle of 2015 Jeep Cherokee being recalled and the issue being fixed. My truck is still at the dealership and the cost to repair is over $3000 which is absolutely insane for Jeep to be aware of an issue in the manufacturing. I am lucky that my [XXX] daughter recognized an issue and had the wherewithal to get the vehicle in a safe location, and thank GOD that she wasn-??t on the freeway. This is absolutely scary that people are made aware of something and do nothing. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
- Berkley, MI, USA
Electrical system/Transmission malfunctioned causing engine to shift into neutral while driving and cause engine to shut down and refuse to start again. The issue seems to only happen whenever the engine is up to temperature and the fan is active. The vehicle has been inspected by a dealership and they said the throttle body was the issue, after replacement the issue still persists. There is no warning lights or symptoms. It will happen either at rest or in motion. I was driving yesterday and it happened after I had completed a lane change and was almost hit by a semi. This is not the first instance of it occurring.
- Olathe, KS, USA
Took vehicle to garage after hearing rattling sound, mechanic said that PTU shaft almost completely came off due to spline wear. He said there should be an active recall specifically for this issue, so referred us to Jeep dealership for repair. The Jeep dealership said that the only active recall is for the powered lift gate module. However, my VIN was not included in the W47 recall (NHTSA 20V-343), even though my vehicle has the same problem. The Jeep dealership wants to replace the entire transmission mount for $516, but the other mechanic states this will likely not fix the problem.
- Winston Salem, NC, USA
The vehicle shows "4wd system unavailable service required" i took the vehicle to the dealership where they stated the PTU transfer case is not shifting. Dealership did not fix and said it is not covered under the recall for the PTU.
- Reynoldsburg , OH, USA
The contact owns a 2015 Jeep Cherokee. The contact stated that the 4-Wheel Drive mode had become inoperable. The vehicle was taken to the dealer, where it was diagnosed that the PTU had failed. The dealer advised the contact to continue driving the vehicle until the PTU failed completely because the vehicle could only be repaired under warranty after a complete failure of the PTU. The contact stated that the vehicle had failed to shift into gears as needed and had rolled away while parked. The contact stated that the vehicle required the parking brake to be engaged while parked. The contact stated while driving from a complete stop, the vehicle suddenly stalled and revved temporarily in the middle of an intersection. The contact was able to resume driving. The vehicle was taken to the dealer, where the failure could not be duplicated. The contact stated that while driving to the dealer the following day, the failure recurred, and the vehicle made abnormal sounds. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed that the PTU had failed and needed to be replaced. The contact stated that the vehicle was repaired under warranty; however, the failure persisted. The contact stated that the vehicle was experiencing hard and erratic transmission shifts, was shuddering, and was making abnormal grinding sounds. The vehicle was taken back to the dealer, where the PTU was replaced a second time under warranty. The contact stated that while driving from the dealer, the 4-Wheel Drive Mode engaged unintendedly. The contact stated that the vehicle remained stuck in 4-Wheel Drive mode and was undrivable. The vehicle was towed to the dealer, where it was determined that the PTU, the transmission, and the drivetrain control module had failed. The vehicle was not repaired. The manufacturer was notified of the failure, and a case was opened. The failure mileage was approximately 100,000.
- Big Stone Gap, VA, USA
at 21,734 miles the transmission has failed and cause the engine to rev to 5000RPM in park. service technician found excessive metal in transmission fluid and recommends replacing transmission, transmission cooler and transmission lines for $8085 plus tax. Technician was able to recreate the action of engine revving to 5000RPM once in park.
- Springfield, IL, USA
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving approximately 60 - 65 MPH, the vehicle failed to accelerate and independently shifted to neutral, causing the vehicle to fail to accelerate. The check engine warning light was illuminated. The contact coasted to the side of the road and had the vehicle towed to a certified mechanic who diagnosed the vehicle with transmission failure. The contact was informed that the transmission needed to be replaced. The mechanic retrieved NHTSA Campaign Number: 16V529000 (Power Train) from the website. The vehicle was not repaired. The dealer was contacted and confirmed that the VIN was not included in the recall. The manufacturer was made aware of the failure. The failure mileage was approximately 101,500.
- Tampa, FL, USA
4WD stopped working shortly after purchase. Light comes on and off at will.
- Bergen, NY, USA
All Recalls for 2015 jeep Cherokee 2.4 wasn-??t done properly and caused more damage. Transaxle harness, pscm, maniverter and more caused engine damage to block, which was supposed to be replaced during recall for oil consumption. Now dealer is wanting to charge me for damages pertaining to recalls and new engine block that wasn-??t replaced during xb1 and x80 recall warranty. I was almost hit on highway from vehicle stalling out at highspeed and maniverter turning red from 20 minutes of driving from picking up from dealer after u90 recall was supposedly fixed. Constant dash notifications of throttle and shifter as well. I-??ve already contacted legal advice and I just want my vehicle running properly, new vehicle or compensation. Everything on this vehicle needs replaced dealing with faulty pcm tcm bcm ecu pscm all harnesses practically entire vehicle.
- Clarksville, TN, USA
- Bridgeport, MI, USA