10.0

really awful
Crashes / Fires:
5 / 2
Injuries / Deaths:
0 / 0
Average Mileage:
30,890 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

Get notified about new defects, investigations, recalls & lawsuits for the 2016 Jeep Cherokee:

Unsubscribe any time. We don't sell/share your email.

Get free help with your lemon!
close ad

« Read the previous 20 complaints

problem #70

Apr 022019

Cherokee

  • 70,000 miles
The wiring harness needs replaced fir shifter, see attached pic. Faulty wiring is causing service shifter light to come on.

- Justin, TX, USA

problem #69

May 132019

Cherokee

  • miles
My service shifter pops up and I have had it switch and or serviced over 5 times

- Omaha, NE, USA

problem #68

May 022019

Cherokee

  • 36,500 miles
I bought it used and it had 1 recall that was not disclosed and now the service shifter light keeps coming on. I have read 100S of others have this problem with little to no permanent resolution.

- Van Buren, AR, USA

problem #67

May 032019

Cherokee

  • 84,186 miles
Service shifter light came on. No apparent reason.

- Fort Worth, TX, USA

problem #66

Apr 242019

Cherokee

  • 65,000 miles
Turning at a stop light on a busy road, an alert came up onto my dash that read to shift, car must be in park, however nothing touched my shifter. My car then shut down completely, no time to pull over or get off the road. The power was still on but the engine had shut off. I braked to re start and it sputtered, battery light came on and so did engine light. Tried starting again and after a few sputters, car came on and I was able to get off of busy road. Car has done this 3 times total now, every time the same. Nothing seems wrong while driving, no error alerts or anything.

- Orange Park, FL, USA

problem #65

Apr 102019

Cherokee

  • 19,000 miles
Jeep Cherokee 2016 "service shifter" light comes on. I've seen a lot of people already post about their Cherokee saying the same thing as well. Called a mechanic shop they never heard of it and recommended me calling the dealer. So I recently took it in to have it serviced. We'll see what happens. It comes on when I start the car or sometimes it comes on while in motion.

- Wailuku, HI, USA

problem #64

Mar 292016

Cherokee

  • 71,000 miles
Car shuts off with out warning when driving.

- Compton, CA, USA

problem #63

Mar 152019

Cherokee

  • 53,000 miles
Has been back to the dealer 4 times in one year for replacement of spark plugs and ignition coil. Car runs rough and shakes. 53000 miles, have had it since it was brand new. Feel unsafe driving in it.

- Plymouth, MA, USA

problem #62

Jan 262019

Cherokee

  • 48,157 miles
The service shifter message displays on the screen and you can't tell if the the is in dprn becuase all the lights are red. The car sometimes will not shift out of gear. Or jerks when it finally does. This care hesitates while in motion and as well as when stationary and trying to move. This is very dangerous. I have taken this vehicle to the dealer who stated that the recall they had was only for a software update with the shifter but this issue should also be a recall with them covering the repairs. I have less than 50K miles there is no reason why I should have to cover the expense of replacing the shifter assembly becuase the shifter is not covered under the warranty they sell you.

- Atlanta, GA, USA

problem #61

Jan 242019

Cherokee 4-cyl

  • 43,000 miles
While driving at regular speed my car has stopped running. I was able to maneuver to the side & wait several minutes before it restarted. My heat has stopped working - I took it to be looked at & was told the "harness" is corroded. My car has $43K miles - how can this be already?

- Chesterton, IN, USA

problem #60

Nov 192018

Cherokee

  • 1 miles
The vehicle is burning oil between changes, it shuts off in the middle of driving on a road because it has no oil. No warning messages or lights pop up. I have almost been hit by other cars twice (with a child in the backseat) because the car shuts down and there is no oil in the car. My screen says I have over 50% remaining until the next oil change! I was driving down the road, and the vehicle shut off and I was almost hit by other cars!

- Shady Side, MD, USA

problem #59

Jan 232019

Cherokee

  • 61,000 miles
Service shifter came on in my Jeep and would not drive/shift going down the interstate in a lot of traffic. My family could have been killed! cars were swerving around me, blowing their horns, and I couldn't even step on the gas to try to get off the road on to the shoulder. About 30 minutes before that happened my 16 year old daughter was driving. This needs to be addressed immediately before someone gets killed!!!

- Eddyville, KY, USA

problem #58

Jan 142019

Cherokee

  • 49,000 miles
Our 2016 Jeep Cherokee (latitude 4WD) has been stalling after a cold start. The battery indicator flashes and then registers a message to place the car in P to shift into gear. I have been able to restart the car after waiting 30-60 sec, sometimes while in traffic. The vehicle was at the dealership on 1/14/19 and I was told that there wasn┐T any oil on the dipstick. The engine is possibly burning oil but there are no indicators or status updates when the system is checked. I was told by the dealership that they are aware of an engine issue with the 2016 Jeep Cherokee. An oil consumption test is needed before the engine can be replaced (if needed). Oil consumption test initiated 1/14/19. Chrysler/Jeep is aware of this issue and has not issued a safety recall. Negligence by Chrysler for not responding to this significant defect and safety issue.

- Allendale, MI, USA

problem #57

Dec 132018

Cherokee 4-cyl

  • 64,000 miles
About a month ago, my 2016 Jeep started to stall as I was driving the vehicle. The steering wheel locks and the battery sign flashes, then the car tells me to place the car in park. I shut the car off, wait about two minutes then restart the car. Sometimes I will make it to my destination, sometimes it stalls on me again. It's happened too many times, and I scared to drive the car anymore. It has been in a shop for three weeks now, and there is nothing that they can find wrong with the vehicle. They hook it up to a machine, but no error messages are reported to them.

- El Paso, TX, USA

problem #56

Nov 072018

Cherokee

  • 52,000 miles
I have a 2016 Jeep Cherokee limited. When I am driving the vehicle and slow down such as to make a turn or stop at a redlight, the engine dies out. This has happened multiple times. I had a diagnostic test done on it, and the test indicated the throttle body needed cleaning or the air filter was dirty. I had the throttle body cleaned and the air filter replaced with a new one. The vehicle is still doing the same thing. The is a big safety concern in that the vehicle has stalled while I was in an intersection making a turn. I am concerned that I will get hit by on coming traffic, if this continues to happen. I do not have another vehicle to drive nor is public transportation available. Jeep needs to look into this safety issue before someone is seriously injured or killed.

- Raeford, NC, USA

problem #55

Dec 012017

Cherokee

  • miles
My passenger side floor (front and back) get flooded when it rains.

- Neptune, NJ, USA

problem #54

Aug 302018

Cherokee

  • 22,000 miles
The first day I had the car I took it back complaining of some kind of electrical problem. They said they found nothing wrong. In August of this year I took a road trip during the trip a smell the scent of raid over powered the car and is still present in the car today so bad am afraid to drive the car. I was on the highway eight hours.on that trip and I felt as if I was gonna pass out. Didn't know what to do the smell is still in the car. I only drive to the store and back now.

- Lawrenceville, GA, USA

problem #53

Nov 162018

Cherokee

  • 40,000 miles
My vehicle stalls while driving; on the expressway, after a car wash, in the school parking lot. This is very dangerous!! it happened 3 times during rush hour traffic on a Friday night. Online complaints are plentiful...this needs to be addressed, someone is going to be seriously hurt!! currently at the shop, they cannot figure out what the issue is. This has happened on numerous occasions.

- Plymouth, MI, USA

problem #52

Nov 132018

Cherokee

  • miles
I saw on credit karma my vehicle has several recalls

- Albuquerque, NM, USA

problem #51

Mar 052016

Cherokee

  • 0 miles
I purchased a 2016 Jeep Cherokee and since day one the start/stop feature never have worked properly and it wasn't until recently that, I was told by my current dealer that, it is the backup battery and that Jeep have had problems with the manufacturer and supposedly Jeep is looking for another manufacturer but, I feel Jeep always knew this and did not inform the dealers and consumers. This is been happening for 2 years now and the Jeep representative have said to me that, she have some people on her list and I am not one of them and at the time of this report/complain, I haven't received any information, update either from the dealer or Jeep. If other consumers Jeep owners are having the same problem then; why Jeep fail to report the situation as a "recall"? the start/stop and backup battery is not a critical problem that might stop the car from functioning but, if I decide to sell or give the car on trade-in people are going to ask me about it and I'm afraid I might lose money/value because of the feature not working.

- North Brunswick, NJ, USA

Read the next 20 complaints »