10.0
really awful- Crashes / Fires:
- 5 / 4
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 30,579 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
I purchased my 2016 Jeep Cherokee in 2018 and within 3 months my service shifter light came on. I had it fixed by the dealership. 6 months later it happened again and I was told it was most likely a faulty part used the first time. Since then I have had the shifter console and wiring inside replaced a total of 4 more times, luckily up until this point was covered under my extended warranty. However my warranty expires in January of 2022 and the service shift light just came on again for what will now be the 7th time. Once my warranty is over, I will not be able to cover the $500 each time twice a year to have it fixed. I have seem dozens and dozens of people report on this issue and nothing has been done. It has also caused my transmission to slip or multiple occasions as well as hesitate when accelerating.
- Cortland, NY, USA
service shifter light went on and off for about a month. then one day went over a speed bump. and ever since then the message doesnt go away. ive cleared the codes had it flashed change fuses. and nothing. EVeryone has the same complaints about it and jeep dealerships dont take it serious. its a problem when i can see the speedometer or fuel range. or any other lights or warnings becuase that message wont go away.
- Margate, FL, USA
Jeep has a system in the vehicle through Mopar that allows the owner to use an app to remote start the vehicle, track where the vehicle is located, track maintenance issues. This system also allows the driver to talk to text which is a safety feature of the vehicle. Cellular providers are no longer going to support the 3G chip in the vehicle and Jeep states they are unable to update a single chip in the vehicle hence disabling this safety feature. This is a HUGE concern.
- Lexington, KY, USA
4wheel drive light came on. Said it was a power transfer unit problem. It has been recalled but doesn-€™t show for my car. It will cost me o ver $2000 and it has been recalled. I need help to have this repair covered.
- Stamford, CT, USA
This car has been stopping in the middle of the road basically since I got it. I bring it in and it breaks down over and over. Most recently in front of my house on a very busy street with 18 wheelers. I do not feel safe in this vehicle.
- Lake Charles, LA, USA
Transfer case is not working it says blockage I see alot of of recalls for this piece and I want want to report it for my car as faulty aswell. also now the timing change has to be replaced. This jeep has had multiple issues going on since I have had it for almost 3 years it will be three years in Feb 2022
- Millstone Twp, NJ, USA
Service shifter light will come on when I ship from PRND and sometimes like when I am in a car wash in Nuetral I can't get it to shift
- Colorado Springs, CO, USA
*SERVICE SHIFTER POP UP* I've had my 2016 Jeep Cherokee for about 4 years and every few months it pops up with SERVICE SHIFTER on my dash and the shifter lights up. I have talked to my local Jeep dealership, where I purchased this vehicle, and they brushed it off. After reading forums, this can be a HUGE safety hazard and could cause an accident or even worse, kill somebody!! Jeep should be held responsible and this should be considered a recall because alot of people have complained about this SERVICE SHIFTER popup. At times, I am scared to drive my vehicle after these episodes happen because I fear I am going to get into a car accident.
- Prescott, AZ, USA
I had my car parked in a public parking garage for a few hours, and it suddenly caught on fire on the backside of the car. There were no warning lights or anything like that before hand. The whole back of the car is burned and the cars on either side of me were damaged as well. The fire department had to come put the fire out. I don't know for sure, but it sure seems like it might have been the same Power Liftgate short circuit issue that the 2014-2015 Jeep Cherokees got recalled for (https://static.nhtsa.gov/odi/rcl/2015/RCRIT-15V393-6798.pdf)
- Austin, TX, USA
shifter park.. car cuts off when car is idle.
- Chicago, IL, USA
Shifter service light came on, made an appointment with the dealer, they did a diagnostic test, said battery was bad and said he really didn't think the shifter needed replacing. The battery was replaced and about 6 weeks later, the light came on again, and after reading some forums, it looks like this is a rather common probably with jeeps, so why is this not a recall? It also seems like the problem doesn't even go away after having the shifter kit replaced.
- Chester, IL, USA
I keep getting a "shifter service" when I start my vehicle and even when I stop my vehicle. I have to turn the car on and then back on sometimes twice before it will stop. This started about 3 years after I bought the car and has been getting worse every since. I feel this is a safety issue because you cannot see the odometer when driving and have know idead how fast your might be going. You do not always have a place to pull over to turn your car off and back on. THIS NEEDS TO BE A RECALL! I have read hundreds of blogs where this is happening on this jeep type from years 2014 through 2019.
- Kingston, OK, USA
For the past couple of weeks I-€™ve been noticing the car does not react when I press the gas-€¦ like there-€™s a delay In catching speed.., like stalling, last night the -€œservice shifter-€ light came on and all the PRN&D lights are on and I-€™m scared for my kids and my safety.
- Rockwood, MI, USA
The shifter lights blink and turn red while at a stop light. The car would not run. I had to turn off and on again. This happened several times. Sometimes the shifter lights blink at night and the battery gets drained.
- Buckeye, AZ, USA
sense my Fiance bought the vehicle this vehicle has been having issues the Battery has been replace for no reason it die, than when you are driving in a parking tends to shut off or it will pull hard, the recent incident was me in the intersection and as I was turning the vehicle stop and wouldn't pick up speed and it took like 10 seconds to be able to work again and and once in a while it will pull as you are driving, the last incident was today the start /stop system give me a Orage light saying is unavailable, We bough the vehicle back in 2018 and sense than the problem has been mile, the vehicle has less than 100k miles to be working like than and sense it has been acting more and more now, I'm starting to be afraid for my safety and my kids safety. and is important to know about this issue.
- Vermontville, MI, USA
The "service shifter" warning come on. And all of the lights go on on the shifter for example Park Neutral, Drive. I had this problem a couple of years ago and the dealer replaced the shifter assembly and harness. Now the same problem is happening. After shutting off the engine the message disperses but comes back on after a few minutes. Now I'm afraid that I'll have to pay for the repair because the car has 48,000 miles on it and out of warranty. Is there a recall on this problem?
- Philadelphia, PA, USA
I brought Jeep to dealership and was told that power transfer unit has gone bad and needs to be replaced. Other 2104-2017 Jeep Cherokee have had a recall on this unit but my VIN does not show a recall in place. Did they put in a different ptu in my car than the other 67,248 Jeep? car shifts I to 2wd or 4WD drive by itself
- Katy, TX, USA
I've read much on this issue and it seems that there needs to be some sort of recall to fix this issue. My 2016 Jeep with less than 20K miles on it is getting a "service shifter" warning message. When this light turns on, all the shifter lights come on as well. When I turn off the car and turn it back on it clears the fault only to see the error message pop up again within 5 or so minutes of driving. This also makes it where I cannot manually up or down shift. No issues turning or stationary, seems to be no difference in the city or highway.
- Apo, AP, USA
Service shifter message keeps appearing, and solid red lights stay on the shifter display prnd when I turn the car off it disappears but returns in less than 2 miles down the road. The shifting is rough and jumpy. Had car less than 1 week.
- Sneads, FL, USA
- Jasper, TN, USA