10.0

really awful
Crashes / Fires:
5 / 4
Injuries / Deaths:
0 / 0
Average Mileage:
30,579 miles

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« Read the previous 20 complaints

problem #171

May 152020

Cherokee 4-cyl

  • 70,000 miles
'service shifter' is displayed, meaning I cannot use any of the in vehicle controls or use the manual transmission feature or see what gear I am in. It's an automatic but has the manual option. I've seen hundreds of other people effected by this, needs to be a recall asap or grounds for a class action if no action is taken.

- Avondale, AZ, USA

problem #170

May 302020

Cherokee

  • miles
Everything is fine except when my car will not go into reverse then it say shift to P transmission problems. Please note I just bought this car used.

- New Orleans, LA, USA

problem #169

May 092020

Cherokee 6-cyl

  • 19,000 miles
When making a left turn from a stop position hearing a humming noise coming from the right rear of the vehicle and as soon as I turn back to the right to straighten up it goes away, ,vehicle only has 19K.

- Brentwood, NY, USA

problem #168

Sep 152019

Cherokee 4-cyl

  • 90,000 miles
My dash is displaying 'service shifter' and my lights by my shifter are all lit up beside the reverse. It began doing it only in reverse but now, 9 months later, is doing it at any given point. I did a scan on it and it says has to do with the 'transmission control module' and 'electronic control module'.

- Escanaba, MI, USA

problem #167

May 152020

Cherokee 4-cyl

  • 48,671 miles
Engine keeps shutting off everytime I make a sharp right turn.

- Schenectady, NY, USA

problem #166

Apr 052020

Cherokee

  • 57,000 miles
The car has shut off 2 times while driving. Currently the car will not start and not sure what the issue is. Have taken back to dealership twice only told me there is nothing wrong with the car.

- Kansas City, MO, USA

problem #165

May 102020

Cherokee 4-cyl

  • 103 miles
At random times I will get an error on my dash board where the electric speedometer shows and it says "service shifter". also, all the lights on the shifter (P, R, D, etc) turn on in red. I will not go away by pressing the ok button. It was not happening a whole lot, just from time to time, but lately like the past week or so it has been turning on more and usually goes away if I turn the vehicle off, take out the key and then turn it back on. This seems to happen at any given time, whether the vehicle is in motion or not. The latest was yesterday, I have not driven it today.

- Dallas, TX, USA

problem #164

May 042020

Cherokee

  • 39,000 miles
Whenever enroute the car battery or whatever the issue may be electically would completely shut off locking the steering wheel, rendering the vehicle dead. Even with turning off the car and starting it, the process takes three to four tries. Itll happen randomly sometimes at light intersections, making turns, even on the highway. Its been happening for the past 4 months even after oil change and two battery exchanges. Today it happened again, twice, once going through a light dying in the middle of the intersection, and the second was passing on the overpass. There hasnt been any accidents or injuries yet but there has been a vast amount of close calls.

- Dublin, CA, USA

problem #163

Apr 302019

Cherokee

  • 25,000 miles
The back axel or some gear tha makes a loud sound of miss gear when turning.

- Freeport, NY, USA

problem #162

Apr 232020

Cherokee

  • 56,000 miles
The vehicle says 'service shifter' and all the lights on the shifter light up. I was told by my dealer that the vehicle needed an oil change. I had the oil change, but it still keeps happening. When it does happen, I pull over and turn off the car and turn it back on. Sometimes it goes away, sometimes it doesn't.

- Royal Oak, MI, USA

problem #161

Apr 012020

Cherokee

  • 54,000 miles
Service shifter comes on dash and all lights on prndl come on / dealership tells me it's not covered under warranty and I can pay to have it fixed.

- Dardanelle, AR, USA

problem #160

Apr 092020

Cherokee

  • 59,429 miles
Service shifter came on and all lights on gear shift prnd were all lit

- Coal City, WV, USA

problem #159

Apr 052020

Cherokee

  • 37,000 miles
I bought my 2016 Jeep Cherokee latitude from a carmax about 7 months ago with about 30K miles on it. A few months later, my service shifter light came on when I turned my car on. I started driving and nothing was happening, but the light remained on. I pulled over to the side of the road soon after and after turning off and on the car a few times it disappeared. In the past month or two I have had this light come on many times. After looking online, it seems like this is a reoccurring issue with Jeep Cherokee from 2016-2017 and the problem persists months after it has been serviced. I am going to be taking my Jeep in to be serviced because of this warning and will monitor closely if/when the warning reappears.

- Lombard, IL, USA

problem #158

Apr 012019

Cherokee

  • 33,000 miles
For the past year my transmission has been shifting hard and I've been told by the dealer that it's normal. I've had service shifter messages pop up and all the lights illuminate red on the shifter. I also have a service 4WD system message and the 4WD is in operable. This vehicle only has 58000 miles on it. These issues have been going on for the past year with no resolution. I feel that I have been sold a lemon.

- Sellersburg, IN, USA

problem #157

Mar 012020

Cherokee

  • 45,000 miles
There is a water leak I can't find every time it rains the passenger front and back floor are flooded but the seats and everything else is dry

- Mickleton, NJ, USA

problem #156

Mar 102020

Cherokee

  • 45,000 miles
All lights light up on the shifter at the same time. Error message comes up on the display that says to service shifter. Turn car on/off and everything goes back to normal.

- Royal Palm Beach, FL, USA

problem #155

Mar 052020

Cherokee

  • 69,000 miles
Service shifter warning on dash with all red lights next to all gears on shifter. As soon as I put in drive, the warning came on and all lights lit up. Will not reset by restarting the vehicle.

- Medford, OR, USA

problem #154

Mar 052020

Cherokee

  • 49,000 miles
At about 20K miles, a warning on the display popped up that says, "service shifter" and all of the gear shift lights all lit up. This happened two times, once while the vehicle was in motion and once while it was parked. After those two times, it stopped and didn't happen again until now. The issue has returned at 45K miles and is happening a lot. When it happens while I'm moving, the engine revs up really high. When I'm parked and it happens, I have to turn the vehicle off and back on before I can shift into gear. The dealership has not provided a solution.

- Grapeview, WA, USA

problem #153

Mar 052020

Cherokee

  • 52,324 miles
The service shifter light keeps coming on. With that..the lights next to the park, drive, neutral and drive letters all turn red. I'm taking it to a dealership this Saturday and I know that it will cost me. I had my two kids in the car 1 and 3 years old when it happened. My car was parked overnight in my garage because it's been raining all week and I didn't want to get out into the rain to let my two kids inside. I drove it about a mile down the road when this problem started. I read that this is a reoccurring problem with this vehicle that a lot of people are having. Some say the problem gets worse like the vehicle shuts down while driving and others say they have to keep paying to have it 'fixed' but the problem with keep happening. Also my vehicle had a misfire on the 2nd cylinder and my vehicle kept jerking two weeks prior to this incident but we also paid to get that 'fixed'. I got this vehicle because I needed something reliable to drive my family around in and it's causing me more headache and now I have to worry if my kids are safe to ride with me in it.

- Fort Mitchell, AL, USA

problem #152

Feb 282020

Cherokee

  • 46,500 miles
I continue to get error on dash that reads "service shifter" and all of the gears lights, light up. This is the 3rd time I have had the shifter assembly and housing unit replaced. When it happens, the transmission slips and it has gotten stuck in gear on at least 2 occasions. This is a 2016 Jeep Cherokee with 46K miles which I have had for 14 months. The first time it was replaced, was after having the Jeep for 3 months, then happened again about 6 months later, had assembly replaced a second time, and it is currently in the shop for the 3rd time to have it replaced as well as the transmission checked due to it slipping and getting stuck in gears. It typically happens when I first turn the car on, and will reset itself if I turn the car off and then back on again. On 2/28/20, it happened multiple times during the day both when parked as well as when I am driving, which is concerning.

- Cortland, NY, USA

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