10.0

really awful
Crashes / Fires:
5 / 4
Injuries / Deaths:
0 / 0
Average Mileage:
30,579 miles

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« Read the previous 20 complaints

problem #191

Sep 042020

Cherokee

  • 50,000 miles
Service shifter. All lights come on. Have to pull over and turn car off so car doesn't lock

- Glasgow, KY, USA

problem #190

Sep 152020

Cherokee

  • 49,700 miles
Service shifter light came on with all the gear lights lit up too. Vehicle was parked when lights first came on. Took it to the dealership and the service dept. Said that the shifter box and wires need replaced. Service dept. Says Cherokee are known for this. Vehicle only has 49700 miles.

- Coldwater, MI, USA

problem #189

Aug 012019

Cherokee

  • 56,000 miles
The service transmission light and check engine light keeps comming on had it in the shop twice and they can not find a problem. I do not trust the car to take a trip in and that is why I bought it. It started when I first bought it and it still is doing

- Mena, AR, USA

problem #188

Aug 132020

Cherokee

  • 87,925 miles
Service shifter issues, this is my fourth time needing to repair/replace the bezel and harness.. dash says service shifter and all lights from park, drive, reverse etc light up red while driving at which time must pull vehicle over and restart to reset it until repaired. This has happened to me 4 times now beginning in 2016, 2017, 2019, and again now in 2020. I see a lot of complaints on line with this issue and would like to suggest perhaps putting out a recall on this issue.

- Mount Nebo, WV, USA

problem #187

Sep 082020

Cherokee

  • 78,000 miles
Fuel pump failure causing emmision purge tank to fill with fuel causing $1700 repair bill. Transmission shifts with sudden jerk unexpectedly almost causing whip lash.

- Mesa, AZ, USA

problem #186

Jun 132020

Cherokee

  • 65,421 miles
Service shifter light comes on instrument panel as well as all the lights on shifter itself. This has happened while driving on I 69, placing it in park, and also when starting the vehicle. The pictures included are dated 6/13/2020 but this has happened numerous times since and that wasn't the first time it happened. Did report to watermark Toyota in madisonville, ky when we got the oil changed on 9/4/2020 and they said couldn't it to show a code. We will need to bring in when it is showing "service shifter"

- Earlington, KY, USA

problem #185

Sep 052020

Cherokee

  • 66,000 miles
Lights on dash turned red and says service shifter. This happened about 6-8 months ago and now again today

- Kings Parl, NY, USA

problem #184

Sep 022020

Cherokee

  • 45,000 miles
While driving down the highway at 65 miles per hour, my vehicle dinged and the speedometer display showed service shifter. I look at the gear shift, which was still in drive, and all the lights were on. This has happened repeatedly over the past year or so at random times: On the highway while driving, while at stop signs, when starting the car for the first time of the day. Sometimes I will go weeks without a problem, other times I will go minutes. The current work around is to shut the car off and turn it back on.

- Florissant, MO, USA

problem #183

Aug 242020

Cherokee

  • 33,000 miles
Service shifter light came on at around 29K miles or so. Had it serviced at a Jeep dealer with my maxcare warranty and I'm now at 33K miles and the service shifter came back on. I've read on forums that many people have had this issue. I'm paying a lot of money for this car and it's ridiculous to have to deal with this issue after getting it fixed. The first time the light came on it wasn't reading that it was in park. Now it comes on whenever I'm driving. I've read that this issue has caused some people to have to replace a transmission.

- Severn, MD, USA

problem #182

Jun 262020

Cherokee

  • 69,000 miles
I was driving my 2016 Jeep Cherokee and the service transmission came upon my dash message center and the engine light came on. My truck started driving badly, but I was able to make home. Now, the engine like keep randomly coming on and my truck keep shutting off whenever it please!!!!!!

- Marion, AR, USA

problem #181

Jan 072017

Cherokee

  • 1,600 miles
Service shifter warning light. Comes on periodically. Turning off the car and restarting it does not change it at all. Started shortly after purchasing car and has continued to happen every couple of months. I've replaced the thermostat and done regular maintenance, none of which have helped the situation. I have not had the shifter service yet because the light eventually goes away. However I'm very worried.

- Huron, SD, USA

problem #180

Jun 012020

Cherokee 4-cyl

  • 9,600 miles
My car started up fine then I was leaving a parking lot and my car literally stopped and died. I turned the key and my car wouldn't start up. I waited again and it still wouldn't start. I thought it was my battery so I had someone use jumper cables I waited a little bit longer and my car started up. Then the next day I drove it to the dealer ship then my husband was told when the oil gets to low the car automatically dies there are no warning signs, there's nothing you can do to fix this problem and that it's very common in my type of Jeep. So I've been checking my oil and every 2 days I have to put oil in my car because I'm scared that my car will stop on a major high way.because there was no way to fix this and I don't know where the oil is going in my car.

- Fort Worth, TX, USA

problem #179

Jul 012020

Cherokee 4-cyl

  • 25,000 miles
Single click heard from brake area at the end of braking. Doesn't happen if you turn of stability control or put into snow or sport mode. Dealership cant find reason for loud click. Rotors and pads replaced, happens about 50% of times braking.

- Gansevoort, NY, USA

problem #178

Jul 072020

Cherokee 4-cyl

  • 45,000 miles
Service shifter light comes on and my shifter where the R and D are light up red. It happens when ever I turn the car on it randomly happens then if I shut my car of it goes away and comes back

- Oakfield, NY, USA

problem #177

Jul 052020

Cherokee

  • 46,946 miles
I turned on my vehicle getting ready for work when a message reading 'service shifter' appeared while the lights on the shifting settings lit up. I looked up the problem online and found that it's been a common thing happening to other Jeep Cherokee owners. I was in my driveway, stationary when this happened and now I can't go to work until it is fixed because I'm concerned that if I drive around too much a more serious issue may occur.

- Southampton, NY, USA

problem #176

Jun 232020

Cherokee 6-cyl

  • 19,921 miles
While driving, service shifter light came on dash display and all gear lights lit up red.

- Waterford, MI, USA

problem #175

Jan 012019

Cherokee

  • 80,000 miles
Transmission is squealing as I drive down the road. Many times when I put it in drive it doesn't want to go. I have also experienced this at traffic light stops. The vehicle will be in drive and when I press on the gas to go it jerks. This is a safety hazzard because I don't know if there is going to be a time where is will not respond and strands me.

- Mt Vernon, OH, USA

problem #174

Jun 222020

Cherokee 4-cyl

  • 40,000 miles
Service shifter light comes on for the past year. Had in 6 months ago and they told me it just needed a "software update". now 6 months later they say it need a new shifter an wire harness for $500. This should have been done originally since it's the same issue and now not under warranty. Internet has many complaints from this known issue.

- Plainfield, IL, USA

problem #173

Jun 112020

Cherokee 4-cyl

  • miles
Service shifter light came on and gear shift lights are all red, P, R, N, D. this has been ongoing where the lights go off and come back on abruptly. I have pulled over turn the vehicle off and wait a few minutes and the service shifter notification is cleared, and does not come back on for a extended time of 3-4 days then comes back on.

- Manteca, CA, USA

problem #172

Jun 092020

Cherokee 4-cyl

  • 86,500 miles
Over the course of a year, my battery has died (Oct), my harsh cold start needed replacement (Nov), my radio completely died and could not be updated (Dec) and recently within the past two months and by far the most concerning is that my Jeep will completely shut off while sitting at a red light or stopping for only a minute. This is not sue ro low oil or anything of my own doing. It will tell me to shift into park and then into gear. Yesterday was the most concerning as it completely shut down while I was in motion and nothing working, steering, lights nothing at all on the vehicle functioned. I was able to put it in park but my keys wouldn't even be released from the ignition. I had it towed to a dealer who then stated they can't find a code for a diagnostic, the oil is perfectly fine and that they can't do anything bc it could be anything. I have no doubt this is electrical in some way and a manufacturer defect of some kind as I have found 100S of other complaints of the same car and same engine type. It is dangerous that the manufacturer is not putting a recall on whatever is going on or at least trying to fix the problem. It seems all Jeep are known for their electrical problems. I do not have the ability to trade this car in or get another one with my financial situation and my entire business is run off of me driving. I could've been killed as it died in the middle of the road in a blind curve where people fly through at over 55 mph. I had to have an officer come and sit behind me I was so scared as the car would do nothing at all!!!! I hope if this is happening to other people that their family is aware of the issues and knows to sue Chrysler for everything when an accident results in someone's death!!!

- Pelzer, SC, USA

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