10.0

really awful
Crashes / Fires:
8 / 0
Injuries / Deaths:
10 / 0
Average Mileage:
27,668 miles

About These NHTSA Complaints:

The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.

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problem #19

Nov 212022

Cherokee

  • 100,000 miles
The contact owns a 2017 Jeep Cherokee. The contact stated that on multiple occasions while driving at undisclosed speeds, the air bag warning light intermittently illuminated. The vehicle was not diagnosed or repaired. Neither the dealer nor the manufacturer was notified of the failure. The failure mileage was approximately 100,000.

- Nevada, MO, USA

problem #18

May 242022

Cherokee

  • miles
Air bag light came on at 36,500 miles Went off and on several times then stayed on reported to chrysler but out of warranty 66,000 miles 4wheel drive light come on gear shift light come on and off several times took to dealer service department they said PTU UNIT needs replacement 3,000 dollars Called chrysler no help out of warranty

- Powell, TN, USA

problem #17

Sep 142021

Cherokee

  • miles
Initially started with parking brake coming on and it took 15 mins of pushing and pulling the button/switch and turning car on and off. Then service air bags light came on. Next was saying passenger and driver seat belts not buckled even tho both were buckled. Then abs light came on. Mechanic determined it was OCR sensor located under center console. Apparently can only get part from jeep and its $400. Ordered and the Jeep wont recognize it so replacement had to be ordered. Now tire pressure light is on as well. Says front driver and rear passenger are low even tho all tires are at 34psi. The seat belt dinging is constant even tho belts are buckled. I have no cruise control. Over past 2 weeks have had the parking brake issue twice. The rest of issues are constant. So now driving around waiting on part with constant worry my parking brake will engage. Other issues are inconvenient and annoying but the brake and airbags are saftey issues. Also my odometer blinks constant too.

- Logansport, IN, USA

problem #16

Sep 122021

Cherokee

  • miles
I went into a ditch hit two trees and a culvert before stopping and no airbags were deployed My 2017 jeep is a total loss lucky I didn-€™t receive any major injuries, a laceration to my face quick need to be closed and brusing and scrapes. Mentally I am not okay know it could have been with my children in the vehicle but that day it was just myself

- Essexville , MI, USA

problem #15

Jun 192021

Cherokee

  • miles
The vehicle didn-€™t have any warning lights or messages on dashboard. Someone ran a red light and hit my car while we were both going over 40mph and my airbags didn-€™t deploy but there-€™s did.. my car got towed as it wasn-€™t drivable anymore and was told the airbags where suppose to deploy but they didn-€™t.

- Oklahoma City , OK, USA

problem #14

Mar 202020

Cherokee

  • 36,000 miles
Started Jeep and service air bag warning came on. The idiot stays on. There is also a warning in driver information dashboard that air bag needs serviced. Everything appears to be normal.

- Cleveland, OH, USA

problem #13

Aug 082020

Cherokee

  • 60,200 miles
Driving off road through mud. Was not traveling at a high rate of speed... proceeded to drive uphill through mud and side curtain airbags deployed.

- Katy, TX, USA

problem #12

Jun 272020

Cherokee 4-cyl

  • 45,000 miles
Vehicle was in an accident on 06/27/2020. The vehicle was traveling at approximately 45 mph on a road flipped 6-8 times and impacted 3 trees. No airbags were deployed.

- Raeford, NC, USA

problem #11

Feb 012020

Cherokee

  • 41,000 miles
My Jeep continues to say to check the airbag.. if someone is sitting the passenger seat with seat belt locked, it continues to beep and show that the seatbelt is not buckled

- Garfield Heights, OH, USA

problem #10

Mar 142020

Cherokee

  • 45,000 miles
'shifter bezel and wiring requires replacement according to eide Chrysler service techs 'shift module not functioning ' replaced by eide Chrysler twice 'vehicle randomly swaps between R/N/D while driving 'vehicle has difficult time starting 'check engine light ' code P0128 ' coolant temperature below thermostat regulating temperature ocaused vehicle to enter 'limp mode' on the interstate, requiring a tow truck 'vehicle cannot achieve more than 8mpg in any mode 'service airbags / airbag malfunction randomly pops up on dash information center 'vehicle was placed in 'reverse' and the transmission drove the vehicle forward, causing an accident ' vehicle towed to eide Chrysler 3/15/2020 these issues keep coming up and "its not under warranty". when will Chrysler recognize this is a major problem and recall?

- Mandan, ND, USA

problem #9

Feb 072020

Cherokee

  • 40,000 miles
Last month I was in a front impact collision causing my 2017 to be totaled. However the airbags did not deploy!!! its a major concern for me! tthis default could have caused serious injury!

- Dover, TN, USA

problem #8

Jun 142019

Cherokee

  • 42,000 miles
First my air bag light came on and said service air bag system. Next the seat belt light is on and dings when someone is in the passenger seat even the the seat belt buckled. Now my TPMS light is on without any issues with the air in the tires. This is an ongoing issue they cant resolve.

- Uniontown, PA, USA

problem #7

May 152019

Cherokee 4-cyl

  • 28,000 miles
My husband and I were involved in a 4 car pile up on the 3 lane highway. Traffic abruptly stopped several cars in front of us on the highway and cars were swerving to miss the traffic stopped. The 2 cars in front of us and our car were all able to get stopped without hitting each other. We were stationary (stopped) when we heard squealing tires and were rear ended by a F250 hauling a trailer full of firewood at a high rate of speed. This truck then pushed us forward into the vehicle in front of us. Which then pushed that car into the vehicle in front of it. So, our vehicle was hit from behind and then in the front. There is severe damage to the vehicle, and it has been deemed a total loss by insurance. My concern is that not one airbag deployed during this accident. In addition, the driver's side seat belt did not lock properly. It was pulled almost all the way out and then locked. My husband is not a big guy so it should of locked rather quickly and not at the end of the belt. As a result, of the malfunctioning equipment my husband flew forward hitting his face and chest on the steering wheel. He did sustain injuries to his face and body from the accident. I would like to request that the airbag and seat belt issued be looked at. It does appear that some other Jeep models of the same year have some recalls for air bag issues. I have included pictures of my damaged vehicle and the seatbelt. 'parts of this document have been redacted to protect personally identifiable information pursuant to the Freedom Of Information Act (FOIA), 5 U.S.C. 552(B)(6).'

- Creston, OH, USA

problem #6

Jun 032019

Cherokee

  • 42,500 miles
I have a service light on the reads, service air bag system

- Uniontown, PA, USA

problem #5

Nov 142018

Cherokee

  • 26,000 miles
The contact owns a 2017 Jeep Cherokee. The contact stated that the check engine indicator illuminated, the engine overheated and powered down without warning, the driver's side knee air bag indicator illuminated, and the computer system linked to the tires was faulty. The vehicle was taken to hibbing Dodge Chrysler (1321 E 39th St, hibbing, mn 55746, (218) 263-7700) to be diagnosed, but the test found no failure. The dealer repaired the vehicle four times, but the failures continued. The manufacturer was not made aware of the failures. The failure mileage was 26,000.

- Hibbing, MN, USA

problem #4

Sep 102018

Cherokee 6-cyl

  • miles
2017 Jeep Cherokee. Consumer writes to request an airbag on-off switch.

- Boone, IA, USA

problem #3

Apr 052018

Cherokee

  • miles
Takata recall: Service passenger air bags alert takata recall: Alert message indicating that vehicle need to be in park to shift gears when the gears were not being shifted, after receiving alert the vehicle shut off. This all occurred in a 2-5 minute time span. Issue is reoccurring and I am unable to dive the vehicle. This issue has trigger the check engine light.

- Tomball, TX, USA

problem #2

Aug 282017

Cherokee 6-cyl

  • 18,000 miles
The contact owned a 2017 Jeep Cherokee. While the contact's spouse was driving 65 mph, the service shifter warning indicator illuminated. The contact stated that the vehicle accelerated independently and then shifted into park independently. The vehicle became uncontrollable, spun around several times, and crashed into a tractor trailer. The contact stated that the air bags failed to deploy. The contact's spouse sustained a bruised knee and a concussion, but did not seek medical attention. A police report was filed. The vehicle was towed to an auto body shop. The dealer was not contacted. The manufacturer was contacted and notified of the failure. The approximate failure mileage was 18,000. The vehicle was destroyed.updated 09/19/17 updated 10/23/17 updated11/16/17

- Lost Creek, WV, USA

problem #1

Aug 062017

Cherokee

  • 2,000 miles
We were stopped in traffic and braked and was hit from the rear by a vehicle going between 50-60mph on a freeway and in turn we were pushed into a vehicle in front of us. Damage resulted in the back, front, and left side of the vehicle. No airbags were deployed. Powder from the airbags released and filled our vehicle but the airbags never deployed. The vehicle was brand new and we had it for two weeks. My husband, myself, and my 3 month old were in the vehicle during the collision.

- Newkirk, OK, USA