10.0

really awful
Crashes / Fires:
2 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
23,114 miles

About These NHTSA Complaints:

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problem #21

Aug 252022

Cherokee

  • miles
The electronic parking brake module failed due to corrosion and moisture in the rear driver side inner wheel well where it is mounted causing my parking brake to become stuck thus making the car undriveable. I had to have the car towed to my nearest repair shop, where it sat for 4 weeks due to part back order from dealer. I have had the module replaced and the computer reprogrammed which worked temporarily until the parking brake was engaged again by driving with the door slightly open and the problem came back. It is currently parked in my own driveway unusable.

- Nassau, NY, USA

problem #20

Oct 102022

Cherokee

  • miles
On several separate occasions my automatic parking brake engaged without me engaging it. It will engage and will not disengage unless car is restarted. On one occasion I was travelling approximately 20 mph when the brake engage and caused the car to stall. The most recent occasion I was unable to disengage the parking brake and had to have the vehicle towed to the dealer. The dealer believes the issue is related to the EPB Module in the rear left side of the vehicle. Water has been leaking into the trunk and corroded the module and connector. I believe this is related to NHTSA investigation number PE 22-009. A technical service bulletin was issued related to this issue and it appears to be a widespread issue with this make/model.

- Phoenixville, PA, USA

problem #19

Oct 052022

Cherokee

  • miles
Brake module system in rear left panel got submerged in water and corroded. Ultimately, leaving us with a locked parking brake that we can't disengage.

- Lakeland, FL, USA

problem #18

Sep 022022

Cherokee

  • miles
While driving down a major highway with speed around 55mph on a busy Friday afternoon, my check engine light came on, which caused my abs light, my traction light, and also my parking brake light to come on. I took the vehicle to the dealer on the 12th, and was told my brakes were fine, I only have 25000 miles on the vehicle at this time. After doing a diagnostic test no code was shown for why the lights are on. I was told to bring the vehicle back so they can perform a full check, which will take perhaps overnight, which is more money for a rental car, because I live over an hour from them, plus a deductible on my warranty. I noticed on reviews for 2018 and 2019 jeep latitudes several owners were having the same problems and I am wondering why there is not a recall on it. Several owners stated their car stopped in traffic, but mine did not. Please let me know if any of my expense will be covered if there is a solution to this issue from other owners' complaints. The vehicle has not been repaired yet. Thank You

- Cuthbert, GA, USA

problem #17

Jul 062022

Cherokee

  • miles
while driving at about 50 miles per hour the emergency brake alarms along with several other alarms on dash came on. This happened one time before and car was service and a part replaced to correct the problem. This is less than 1000 miles before this incident.

- Milton, FL, USA

problem #16

Nov 012021

Cherokee

  • miles
The parking brake pops on when I'm driving done the road!!! Often times when I start my car and put my car in Reverse or Drive and remove my foot from the brake the parking brake pops on and I start sliding down the road until my car stops!!! The major issue is when I was driving down a HWY at 37MPH no on coming traffic or no traffic behind me thankfully my parking brake engages and I fly into the steering wheel with a seat belt on and thankfully my 5 year old was fully bucked into his car seat and left unharmed!!! Although what if my Jeep does this with other vehicles around"?" It's a super big safety and hazard!!! I won't ever purchase another Jeep!!

- Malvern, AR, USA

problem #15

May 112021

Cherokee

  • 41,000 miles
I was driving on the city street coming to a stop sign. I stopped at the stop sign and when I went to pull out, the car slowed down, puttered and the accelerated more than I gave it gas to. Then I go to the gas station & pullin into the parking lot, the parking lot has somewhat of a steep incline, when I go to pull in, the car puttered and the dies. And thats when the service shifter came on. I followed the directions of the service shifter but that didnt work. I turned the car off and on, it started up fine and the service shifter turned off.

- Nashville, TN, USA

problem #14

Apr 042021

Cherokee

  • 66,000 miles
Was driving down the road and the parking break came on and would not release.

- Rockford, IL, USA

problem #13

Feb 102021

Cherokee

  • 32,491 miles
While driving ABS, check engine, parking brake light up. Brakes start to shake like if a tire is slipping but its not. Steering wheel gets stiff. Transmission shifts very hard, all symptoms go away if the car is warm sometimes. Its impossible to predict when it will start doing all of these symptoms at once. We have not taken the vehicle up to high speeds until we take it to get checked out by the dealer.

- Pembroke Pines, FL, USA

problem #12

Sep 282020

Cherokee

  • 38,000 miles
After getting my Jeep worked on at crown Jeep of chattanooga for my dash board saying 'shifter service' they replaced my shifter bezel claiming that was all that was wrong with it. This is after my Jeep three the ebrake in while going 65 down a highway. Tonight 9/28/2020 while backing out my driveway my Jeep threw the ebrake on itself again. Then did it while going in toward at 35 mph. Chrysler Dodge Jeep needs to be held accountable for their mistakes in their cars

- Cleveland, TN, USA

problem #11

Sep 182020

Cherokee

  • 37,800 miles
'service shifter' light has come on the dash several times. Starting at 26,000 miles. Have taken it several time to crown Chrysler doge Jeep in chattanooga Tennessee for them to tell me it's only the battery. This battery has been replaced and this issue is still occurring. Tonight, September 18, 2020, my Jeep Cherokee notified service shifter the. Slammed the ebrake on while going 55. This is a major safety issue and the dealership keeps stating nothing is wrong. I have also had issues with after pushing the 'bush to start' button 'to cut the car off, ' the button states the car is off, but yet the engine is still running. I no longer want this 2018 Jeep Cherokee due to it being a safety issue.

- Cleveland, TN, USA

problem #10

Dec 012018

Cherokee

  • 18,000 miles
Service shifter light comes on and all the lights on the shifter light up and some causes vehicle to stall. Dealer says it needs a new wiring harness and bezel but is not under recall even know its a common problem and has been for years. Talked to multipul people having same issue one involved in a crash from

- Greenwood, AR, USA

problem #9

Mar 012020

Cherokee

  • 49,000 miles
As pulling out into the road the vehicle stuttered and dogged down very bad even mashing the gas to the floor the vehicle would not go. A light came on saying throttle shift control reset needed. Vehicle started to go and thedogged down again. Vehicle keeps doing it. Took it to Jeep dealership and they are saying it only needs a oil change. Even though it doesn't

- Warsaw, IN, USA

problem #8

Mar 072020

Cherokee

  • 50,000 miles
The rear brake calipers stuck on and wore the rear brake pads and rotors out in the first 50,000 miles. The front brakes barely show signs of wear.

- Pinehurst, ID, USA

problem #7

Dec 172019

Cherokee

  • 24,528 miles
I have a 2018 Jeep Cherokee with under 30,000 miles on it. My car's stalled in the middle of an intersection while taking a right turn. My brakes and steering were locked, causing me to drift up on to a curb and hit a sign. No warning or indicator lights came on in the car prior to this. I had the car towed to the dealership that I am leasing the car from. I was told that this is common with Jeep, that the car will burn through oil very quickly, that no low oil indicator light will come on, and that the engine will shut down as a 'safety feature.' I was told that there is nothing I can do to protect myself beyond getting oil changes every 3K miles and that it 'should' be fine. Again, there is absolutely no warning that the car will shut down or that there is an issue prior to it turning off while in motion. The car shutting off while in motion was referred to as a safety feature by the dealership who would only offer me an oil change as a fix.

- East Bridgewater, MA, USA

problem #6

Nov 152019

Cherokee

  • 34,300 miles
Electrical warning system can not be remedied. Emergency brake system is malfunctioning and setting when car is in drive. Electrical system completely went dead on the freeway causing the car to stall, when car was restarted and nursed off of the freeway the electrical system completely went dead, the transmission locked up preventing the tow company from loading the car onto the tow truck, the car was manually manipulated to release the system into neutral. The cars electronic dash board completely goes dead while on the freeway. The car has been in 3 dealerships over more than 1 month, the dealerships claim they have replaced computer components, can't find anything wrong, or 'jiggle the wires'. the cars warranty is nearly up, and we have been pressured to buy an extended warranty. The dealership has provided us with a rental car, and claimed to have fixed the problem, that is when the cars electrical system failed on the freeway. The car is a complete hazard. My husband has the repair records on file.

- Malibu, CA, USA

problem #5

Sep 162019

Cherokee

  • 44,000 miles
Driving down a city highway the service shifter alert came on. All of the lights next to the indicators on the shifter lit up. This has happened twice so far today. The parking brake has also been turning itself on as soon as the Jeep is put in gear and the foot is let off of the brake.

- Austin, AR, USA

problem #4

Jul 032019

Cherokee

  • 22,000 miles
I was completing a turn when the vehicle lost all power and shut completely off causing me to loose control of the vehicle and hit a curb. Vehicle was then towed to dealership where I was advised this happened due to a safety feature of my car. When the car is low on oil when you turn it throws off the oil pressure sensor so the engine doesn't blow up. My last oil change was in Feb my car is completely out of oil and no check oil light appeared.

- Kansas City, MO, USA

problem #3

Jul 052019

Cherokee

  • 28,000 miles
My vehicle ws in motion when the battery light flashed on briefly. Immediately after this my vehicle lost power completely. I was unable to steer, brake or accelerate. The vehicle completely shut off. I used my emergency brake to stop the vehicle. Consumer stated the vehicle is currently having the engine replaced but it had around 28,000 miles on it. The battery light briefly blinked on before the vehicle stopped functioning. The last oil change was on May 26,2019. VIN is invalid.

- Cary, NC, USA

problem #2

Mar 312019

Cherokee

  • 280 miles
Front right brake pad/rotor failure when stopping vehicle. Appearance of significant localized brake pad material is cemented to the rotor in one location causing failure of right front tire to brake properly. Vehicle delivered after purchase with 272 miles, noticed on first trip that the system "pulsated" when stopping. Increased stopping distance required from highway speeds. Inspection of assembly shows approximately 2" circular rusted ring on rotor, indicating failure occurred with less than 272 miles on vehicle.

- Spring Grove, IL, USA

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