fairly significant
Crashes / Fires:
0 / 0
Injuries / Deaths:
0 / 0
Average Mileage:
15,328 miles

About These NHTSA Complaints:

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problem #33

Sep 182019


  • 28,000 miles
My vehicle was in motion. I was driving down the city street and suddenly a meaasge appeared on my screen 'service shifter¿ and the Jeep began to jerk. The lights on each gear turned red. When I got to a place to park. I cut the Jeep off and turned it back on. I then received a message when I put the Jeep in drive to verify if it would drive and I received another message stating 'shift to park¿. the Jeep began to jerk again. I¿ve had this Jeep for one year exactly bought it with only about 3,000 miles on it and within 3 months it completely stopped on me in the middle of the road. The car would not drive at all. I had to get it towed to the dearlership where it was an issue with the engine and oil that had to be fixed and took almost 2 weeks. This Jeep has all type of problems and needs to be recalled

- Ooltewah, TN, USA

problem #32

Sep 162019


  • 44,000 miles
Driving down a city highway the service shifter alert came on. All of the lights next to the indicators on the shifter lit up. This has happened twice so far today. The parking brake has also been turning itself on as soon as the Jeep is put in gear and the foot is let off of the brake.

- Austin, AR, USA

problem #31

Sep 102019


  • 22,000 miles
2018 Jeep 22000 miles, has continued and worsening shiftier or transmission issue with red lights, needs service and locks out transmission changes to regulate speed. This has been at the two different dealers with an ongoing safety issue. I am a retired nicb special agent and have worked auto theft.

- Overgaard, AZ, USA

problem #30

Aug 212019


  • 24,800 miles
Service shifter lights and warning come on randomly when driving. When the error message is displayed, there is no way to get rid of it except turning vehicle off and on. The error message takes up the entire in dash screen and does not allow for the digital speedometer to be shown. There does not seem to be a pattern as to when this occurs, has happened when starting up and just randomly while driving (not specifically linked with a speed, direction, or turn).

- Cary, IL, USA

problem #29

Aug 192019


  • miles
The "service shifter" warning message appears in the "message screen" & you cannot clear it so the mph & other needed driving data is unavailable. Also all of the shifter lights become illuminated so you cannot see what gear the transmission is in. "cargurus.com" has a lot of complaints on this safety issue. Car is in motion & stationary;.the shifter service message appears. It 1st occurred yesterday; 8/19/2019 to me. This is a safet issue because my mph etc is unavailable & I cannot verify gear I am in. (drive/reverse etc)

- Sioux Falls, SC, USA

problem #28

Aug 162019


  • 57,000 miles
Service shifter light came on and all gears lit up red, pulled over and shut off then turned back on. Alarm went away, third time.

- Remlap, AL, USA

problem #27

Aug 142019


  • 19,500 miles
At 19500miles service shifter message came on and red lights appeared by park, neutral, drive, reverse etc on car shifter, driving on highway. Stopped turned it off and light went out. This appears to be a very common complaint on this make and model and low mileage.

- Dowingtown, PA, USA

problem #26

Aug 032019


  • 15,000 miles
2018 Cherokee with under 15K miles. Upon start up, warning for "service shifter" appears along with all lights are lit up on shifter. Turning off ignition and restarting will make message disappear. Mechanics not sure what true issue is. On going issue with no resolution. Today, message would not reset. No recall to date.

- Ware, MA, USA

problem #25

Jul 312019


  • 33,200 miles
For the second time while driving "service shifter" message came on and all lights on gear box lit up. Pulled over and cut car off and restarted and lights went off

- Florisssant, MO, USA

problem #24

Jul 282019


  • 8,500 miles
"service shifter" warning comes on at random times. Lights on shifter all came on. Only came on with left hand turns. First time in happened I was on an interstate on ramp. Has happened at 5 mph and 70 mph. Pull over put in park, shut off engine, wait a minute, restart vehicle and everything is fine for a while. It can be days between or 3 times in a 5 minute drive. Up to 9 times it has happened.

- Forreston, IL, USA

problem #23

Jul 012019


  • 20,000 miles
Service shifter warning keeps coming on and all park nutural rev all light up at the same time.transmission bucks feels like being rear ended.been to the dealership many times going to keep going back while im still under warranty.happens stationary and while driving mostly on the freeway where you have to pull over turn off and try to let it reset.a dangerous situation.

- Laguna Hills, CA, USA

problem #22

Jul 172019


  • 21,190 miles
'service shifter¿ warning appears without warning and all gear indicator lights turn red. In motion. 65 mph us 18 or 218 waterloo Iowa. I¿M told a shifter bezel and wiring harness are needed but not available.

- Munford, TN, USA

problem #21

Jul 112019


  • 11,677 miles
Have not owned vehicle for a year yet, bought with about 1000 miles on it. It was previously owned by somebody in dealership from what we were told. At 11,677 miles the "service shifter" warning showed up and shifter panel lit up while I was driving in town and stayed that way until I turned the Jeep off a few miles later. Hasn't shown up again and I'm taking it to dealer tomorrow. It's been three days since it happened but I'm afraid what might happen. I've read online about many complaints about this issue over the years for Jeep. What are we waiting for - they need to fix this!!! I'm getting this documented now!

- Villa Park, IL, USA

problem #20

Jun 172019


  • miles
During the course of traveling on June 18th 2019 I received a message via the display that said "service shifter". in addition the gear shift panel (park, reverse, drive) collectively illuminated in red. The issue gave the impression that the transmission or gears could cease from working while in motion.

- Port Arthur, TX, USA

problem #19

Jun 102019


  • 26,000 miles
Vehicle was in motion. Screen displays service shifter. All lights on the prndl next to the shifrer are lit simultaneously.

- Douglasville, GA, USA

problem #18

May 212019


  • 42,631 miles
Service shifter light came on while I was driving.

- Lizton, IN, USA

problem #17

May 102019


  • 12,000 miles
Service shifter warning appears in instrument cluster area and all the lights on shifter light up solid red and stay illumanated.

- West Chester, PA, USA

problem #16

Apr 162019

Cherokee 4-cyl

  • 23,676 miles
My Jeep Cherokee has been shutting off while driving. This car was purchased brand new. This has happened several times. The original dealership, keffer Chrysler Jeep in charlotte, nc, has not returned any of my calls about this issue so I've had to go to another dealership to get this issue resolved. I have to take the vehicle for oil consumption tests but I do not feel safe in this vehicle because of the fact that it shuts off while driving. The last time it shut down I was on a main highway and was almost hit. Consumer stated car completely shut off, losing control of the vehicle. There was no warning sign, which caused several accidents.

- Columbia, SC, USA

problem #15

Jul 282018


  • 18,000 miles
While I was driving down I95 - the gearshift froze up and the entire gearshaft turned red. I was unable to shift gears until I was able to slow down / come to a stop on the side of an exit road. This has happened a total of two times on separate occasions - once three months after the dealership claimed they fixed the issue.

- Doylestown, PA, USA

problem #14

Mar 182019


  • 11,750 miles
Service shifter warning came on when pulled into driveway. Vehicle has less than 12K miles

- Hemet, CA, USA

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