10.0
really awful- Crashes / Fires:
- 1 / 2
- Injuries / Deaths:
- 0 / 0
- Average Mileage:
- 22,506 miles
About These NHTSA Complaints:
The NHTSA is the US gov't agency tasked with vehicle safety. Complaints can be spread across multiple & redundant categories, & are not organized by problem. See the Back button — blue bar at the very top of the page — to explore more.
« Read the previous 20 complaints
The contact owns a 2018 Jeep Cherokee. The contact stated while driving 35 MPH, she started to smell a burning odor. The contact stated no warning light was illuminated. The contact's father inspected the vehicle and noticed that the oil level was low; he also noticed that there was an oil leak but could not determine the location of the oil. The local dealer was contacted and made aware of the failure. The vehicle was not diagnosed or repaired. Upon investigation, the contact associated the failure with NHTSA Campaign Number: 17V670000 (Engine and Engine Cooling) however, the VIN was not included. The manufacturer had been informed of the failure. The failure mileage was unknown.
- Riverview, FL, USA
This vehicle is a 2018 jeep with 37700 miles on it. When driving the recently it would stall in traffic. Then it was difficult to restart for a few minutes then it would start again. But yesterday it stalled in city traffic and wouldnt restart. No error message on the dashboard. So i had to have it towed to the dealer. The dealers early assessment is that their significant oil loss in the engine. The engine appears to be damaged now. From the recent oil leak. Dealer stated its not from owner neglect or abuse of the vehicle. The engine shouldnt fail for a 3 year old car with 37,000 miles on it and no neglect. Its a manufacturers issue. This vehicle is my daughters college transportation. Thank God she wasnt rear ended when the car stalled and wouldnt restart.
- Atlanta , GA, USA
Engine stall, shuts down while driving
- Phoenix , AZ, USA
Coming to a stop at a stop sign and the dash made a ding followed by the engine light coming on, the shifter went into park on its own, the display stated -€œShift to park and then select desired gear-€, lights flashed on the shifter console. Unable to drive I had to restart more than once. Car barely restarted before I was able to shift again and continue home.
- Tamarac, FL, USA
In two instances, I have been driving my car and the car dies. Both times there was no oil. I take my car for regular servicing and oil changes and have also taken it to the dealership as I felt it was burning oil too rapidly. They determined there was no issue but I am having to put 3+ quarts every 3000-5000 miles even with oil changes. But when the oil is low there is no indication and the car will die WHILE DRIVING.
- Kaneohe, HI, USA
When driving, car completely turns off with no warning. No icons are lit to possibly tell of issue. Car has done this numerous times
- Rex, GA, USA
When turning and/or accelerating from a stop engine stalling and won-€™t turn on until after a few tries. Also, oil light for a split second and battery light once stalled. Have had numerous fresh oil changes and once about 50% life on oil give or take the car starts to have these problems.
- Lake Station, IN, USA
Had a recall fixed recently. Now showing three Errors. P2122, P0123, P0222
- Congers , NY, USA
Made a right turn onto a street and heard a single ding(the same ding it makes if seatbelt is off) then the car turned off, the red battery light briefly came on and then turned off. I rolled out of traffics way onto the shoulder and placed my car in park and tried to restart it. Car would not restart initially. After 3 tries the vehicle restarted and I was able to make it back onto the road. - the engine shut off and the power steering went out. these are available for inspection upon request. -The vehicle stalled in the middle of traffic so not only my safety but the safety of other drivers was at risk as my vehicle was turning a corner and not able to accelerate as other drivers came up behind me causing them to swerve. -the problem has not been reproduced or confirmed by a dealer or independent service center however my wife and I have experience the same issue at two different times. -The vehicle has been inspected by the dealership where the vehicle was purchased brand new and they were not able to provide an answer to the problem. -There were no warning lamps or other symptoms prior to the failure.
- Jacksonville , NC, USA
Car turn off on its own error code P2172 U1428 maybe throttle body. Other Jeep have a recall on this but my vin isn-€™t included.
- Dallas, TX, USA
Car stalled entering onto highway. Alternator went out.
- Haymarket, VA, USA
At random times the message "service shifter" appears, and all of the lights on the shifter turn red. This has happened about a dozen time and has happened when in drive(on highway and streets) and when in park. If I turn the car off and on the message disappears. From all the research I've done it appears to be happening to a lot of Jeep (2014-2019) owners. Seems very dangerous!!!
- East Providence, RI, USA
Vehicle is stalling due to excessive oil consumption.....no oil indicator light comes on. But vehicle even when oil indicator gage says there is oil....the oil is low and causes stalling. There is a recall for this vehicle for excessive oil consumption. Stalls when vehicle is stationary in traffic. Brought the car in for oil consumption test. They said everything was normal and to change oil every 3000. Thuis does not fix the underlying issue. Reading online there seems to be a class action suit and dealerships are not helpful with this issue. Nervous to drive long distance especially when no indicator lights illuminate to let you know you are low on oil.
- West Palm Beach, FL, USA
Oil consumption on vehicle with less than 50K miles. 3 to 4 quarts low at every 5000 mile oil change. Causing vehicle to shut down while driving on city street. No warning light to inform you of low oil.
- Warrenton, MO, USA
On March 14th while slowing and turning right on a state maintained country road, the vehicle engine stalled and power steering was out with the battery light on.. vehicle was restarted after two attempts after putting it back into park. On March 16th while driving the vehicle to the dealership, the vehicle stalled at a stop light in the same manner described above on us hwy 421. It took 4 attempts to restart the vehicle. Currently the dealership cannot recreate the stall and will be sending us on our way with this vehicle unrepaired. Many complaints have been found in a simple google search. This is a dangerous condition and will possible cause serious injury or death to the driver and occupants.
- Autryville, NC, USA
I have oil leaking from between the engine and cylinder head which has leaked enough to coat the engine block and is also losing coolant. Dealer diagnosed as a seepage says is normal and says Chrysler won't fix it. So according to Chrysler your 2.4 engine is supposed to leak and burn oil. This is a fire hazard.
- Herlong, CA, USA
Car turns off while driving. No maintenance indication on dash. I check the oil and there is no oil even after a recent oil change. All maintenance has been with the same dealership car service. This has ocurred 5 times since purchase. Car service team has changed maintenance frequency to every 1300 miles to monitor oil consumption but have not determined root cause. Again, this has happened while driving (all 5 times) on city streets.
- Gilroy, CA, USA
My sensors only work sometimes, my key fob only works when it wants. It's starting to have issues. My Jeep stopped working on the highway all of a sudden
- Fowlerville, MI, USA
Since we bought it new, it has stalled when turning (usually left) when the oil level gets low. I have taken it to the dealership where they have told me that I should have to put oil in it frequently and that the engine shutting off is a safety mechanism. The problem is, there is no indication that the oil level is low. So unless I keep track of how many miles I have driven, the Jeep will just quit on me. I have dealt with the issue until recently when I came within inches of getting slammed on my passenger door because I stalled in the middle of the oncoming traffic. If a low oil light came on, I would obviously have more oil put in, but I get no warning at all. It just quits. Usually in the middle of the road. The enclosed pictures are of when I had to put oil in it in November. The last episode of almost getting hit happened on Jan 16.
- Carrollton, OH, USA
- Baytown, TX, USA