10.0
really awful- Crashes / Fires:
- 2 / 3
- Injuries / Deaths:
- 1 / 0
- Average Mileage:
- 20,725 miles
About These NHTSA Complaints:
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« Read the previous 20 complaints
Myself along with several other that I have researched have been having problems with SHIFT SERVICE on our jeep Cherokee cars
- San Antonio, TX, USA
service shifter warning light and It seems like it's happening to a lot of jeep. I believe it should be a recall.
- Paramount, CA, USA
Car shuts down after seeing "service shifter"
- East Brunswick, NJ, USA
Driving down the highway the sunroof on our 2018 Jeep Cherokee exploded.
- Rio Rancho, NM, USA
A message stating service shifter continues to come up and car has now started to stop/stall in the middle of driving now. Car dealership has no clue what it is and I am seeing online many others having the same issue. Very dangerous when the car just starts to stop out of nowhere even without the message not on as it can cause accidents.
- Peoria, IL, USA
Sunroof exploded driving down interstate 54 East out of Jefferson City MO. No objects struck the sunroof. Sunroof was closed at the time of the incident fortunately, if it had been open passengers in the vehicle were likely to be harmed by this failure. It was a sunny afternoon around 70 degrees outside. Vehicle has 45k miles on it and is in good condition otherwise. Vehicle has been returned to the dealer for repair. I will be contacting Chrysler regarding the incident.
- Osage Beach, MO, USA
Unknown, my vehicle keeps cutting off in the middle of driving. It's a safety Hazzard to me and everyone else.
- Marrero, LA, USA
Twice so far on this particular Jeep, all of the lights on the shifter light up and on the display above the steering wheel it displays the message -€œService Shifter-€. The issue will go away once the Jeep is shut off and turned back on. I have researched this online and a ton of people are having the same exact issue with low mileage. This needs resolved ASAP. I would hate to see what happens if we-€™re driving or to get left stranded somewhere.
- Orwigsburg, PA, USA
While driving, all lights on gear shifter all light up and message on screen will say shifter needs service. Stays on while driving. Typically occurs at night. When I start the vehicle the next morning the light isn-€™t on.
- Ladson, SC, USA
A warning came on to service the shifter.This has happened several times. I just learned how to report it.
- Theodore, AL, USA
When driving, car completely turns off with no warning. No icons are lit to possibly tell of issue. Car has done this numerous times
- Rex, GA, USA
Vehicle was purchased brand new 04/06/2018. Within the first month (after putting on 500 miles), the battery had to be replaced. On 06/17/2021, the alternator, battery and sensor had to be replaced at a total cost of $1234. Now, the "SERVICE SHIFTER" light is appearing on my console and it cost me $160 just to run diagnostics at the dealership where I purchased the vehicle and I am told that the gear shift module and wiring harness will have to be replaced at a cost of an additional $460. The vehicle has not yet reached 35,000 miles. After doing an on-line search, it seems this is a very common problem with the JEEP Cherokee models from 2014 - 2018.
- Morris, IL, USA
All lights on shifter console light up red and light which says "Service Shifter" shows up on dash. Reviews of this problem online is showing it to be a common problem.
- Rockford, IL, USA
The "Service Shifter" message appeared in the display on 27 July 2021. I contacted the dealership to schedule an appointment. My appointment was 2 August 2021. My factory warranty expired in July 2021. The service advisor stated that the repairs would not be covered under the factory warranty if it was still active. The wire harness and the bevel had to be replaced. I contacted Chrysler via email to inquire as to why this repair is not covered by the manufacturer. They replied "Thank you for contacting Jeep Customer Care. I am sorry to learn that you had concerns with your Shifter and I do understand your frustration. Unfortunately, this is not an Open Recall on your vehicle at this time. If it does become an Open Recall in the future, you are able to submit for reimbursement review. At this time due to the Warranty expiring, and it not being an Open Recall we are unable to assist you with the costs. Please do not hesitate to contact us if you need any further assistance by calling us at 877-426-5337." There has been numerous complaints about this issue and the manufacturer has done nothing to resolve this problem. Like most Jeep owners with the same issue, we have to pay for the repairs which is about $600. This is a safety issue that should not be ignored. The vehicle could shift into park while driving which, according the other Jeep owners, has happened or the engine will shut off. I think the manufacturer should notify all Jeep owners of this problem and issue a Recall or Technical Bulletin to address this issue.
- Newport News, VA, USA
Vehicle has approximately 40,000 miles and the "service shifter" light has come on about 6 times. Each time, if the vehicle is turned off & restarted, the light doesn't come back on for a few weeks. It has never come on while driving. This condition has not been replicated by a dealer or mechanic. The vehicle seems to drive fine.
- Chester, MD, USA
"service shifter" warning comes up on the dash at different times. It may be at start up or while driving. It's a serious problem. You have a minimum of 400 comjlaints already. Just bought this 2018 Jeep Cherokee on 5/8/2021 and we are having problems already. I called the dealer and they said they never heard of this problem, or is it that they don't know what the fix is? many of the owners of these car are stuck in a circle jerk...dealer says it doesnt exsist and yet it keeps happening. Please investagate this problem and force the manufacture to find the fix. I know my dealer knew of the problem but elects not to admit it. The problem is that it does not throw a code so nothing shows up. I checked mine twice with my obd reader and I even drove around with it connected to see if it was a drivablity problem but that produced nothing. Very sorry that I purchased this car! never own a chrys. Product again.....and I will never purchase another car from this dealer.
- Sebring, FL, USA
At random times the message "service shifter" appears, and all of the lights on the shifter turn red. This has happened about a dozen time and has happened when in drive(on highway and streets) and when in park. If I turn the car off and on the message disappears. From all the research I've done it appears to be happening to a lot of Jeep (2014-2019) owners. Seems very dangerous!!!
- East Providence, RI, USA
During transit down the street and once the car turned on in the driveway, the shifter column lights are lit up in red, the dash reads service shifter. Please help us and others resolve this issue as it is a hit and miss with the dealerships and Jeep stating that it is not an issue enough to call it a recall when there are dozens if not hundreds with the same issue.
- Hesperia, CA, USA
Stalls while driving down road! I pull over restart!
- Kuna, ID, USA
- Conroe, TX, USA